Head of Strategy – Operations

SafeRide Health

Head of Strategy & Operations for SafeRide, a tech company enhancing medical transportation. Drive operational and strategic initiatives for growth and profitability.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the Strategy & Operations Function
Lead and develop the S&O team (~10 FTEs)
Own the S&O roadmap, prioritization, operating cadence, and quality of output
Preserve and strengthen a culture of autonomy, accountability, and communication
Coach and develop the team — without micromanaging
Diagnose and structure SafeRide’s most ambiguous, high-stakes operating and strategic problems
Build models, analyses, and executive-ready recommendations that drive major business decisions — personally when needed, not just through the team
Partner directly with the COO to shape operating strategy, prioritize the highest-leverage work, and move executive conversations from discussion to decision
Identify and solve operating constraints across Member Services, Client Services, Network Management, Routing, and related teams
Improve people, process, tooling, workflows, management systems, and operating discipline
Translate ambiguous operating problems into clear workplans, owners, metrics, decisions, and scalable processes
Build operating workarounds where product capability lags operational need
Optimize mode mix, ride assignment logic, provider allocation, benefit utilization, and prevention/control motions
Partner with Operations, Client Success/Growth, and Finance to convert profitability opportunities into operating changes
Serve as the translation layer between frontline operating reality and the Product/Engineering roadmap
Help Product identify the real business problems behind operational pain points and prioritize the highest-leverage tooling opportunities.

Requirements

What you’ll need

8–10 years of total experience in strategy, operations, consulting, or a combination
Strong consulting foundation — MBB (McKinsey, Bain, BCG) is strongly preferred
Post-consulting experience leading a Strategy & Operations, BizOps, or Strategic Operations function at a high-growth, top-VC-backed startup
Proven track record managing and developing people; comfort leading high-autonomy operators through influence and standards, not micromanagement
Demonstrated ability to use data — Excel proficiency is non-negotiable, and you should be the kind of person who reaches for the spreadsheet before reaching for the meeting
Communication range across executives, peers, and frontline operators — you can run a working session with the COO at 9am and a process review with the Call Center at 2pm without changing your effectiveness
A history of operating in ambiguous environments where the problem isn't defined for you
Willingness to operate as a true player-coach — still building the model, cleaning the data, or writing the memo when the work requires it.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisExcelmodel buildingoperating strategyprocess optimizationworkplan developmentmetrics definitionoperating disciplineride assignment logicprovider allocation

Soft Skills

leadershipcoachingcommunicationinfluenceproblem-solvingautonomyaccountabilityadaptabilitycollaborationdecision-making