SafelyYou

Manager

• Own demand forecasting and supply planning processes across SafelyYou’s hardware portfolio
• Develop and maintain inventory strategies that balance product availability, working capital efficiency, and service-level objectives
• Create and manage production plans with manufacturing partners to ensure continuity of supply for core products
• Own inventory purchasing and replenishment planning across finished goods, subassemblies, and key components
• Analyze inventory trends and proactively identify risks related to shortages, excess inventory, obsolescence, or capacity constraints
• Collaborate with Logistics and Fulfillment teams to optimize inventory allocation across distribution locations and customer demand requirements
• Support Sales, Implementation, and Support teams by translating deployment forecasts into executable supply plans
• Lead the monthly Sales & Operations Planning (S&OP) process, driving alignment across demand, supply, inventory, and financial objectives
• Facilitate cross-functional planning reviews and decision-making processes with Operations, Finance, Customer Success, Product, and Engineering stakeholders
• Develop scenario-based supply plans and recommendations to proactively address changes in demand, supply constraints, or business priorities
• Provide planning insights and recommendations that support strategic business decisions and operational readiness.
• Manage supplier relationships for SafelyYou’s hardware supply base, ensuring suppliers can support business growth, new product introductions, and evolving operational requirements
• Facilitate regular business reviews, KPI tracking, and continuous improvement initiatives focused on quality, delivery, responsiveness, and cost
• Partner with suppliers to manage production plans, identify and mitigate supply risks, improve operational performance, and support capacity planning for future growth
• Support supplier selection, onboarding, contract negotiations, and sourcing decisions in partnership with Operations, Finance, and Leadership teams
• Drive cost optimization initiatives through supplier collaboration, spend analysis, and supply chain process improvements
• Partner with Finance to support budgeting, inventory valuation, and supply chain financial reporting
• Develop and maintain supply chain KPIs, dashboards, and reporting to provide visibility into inventory health, forecast accuracy, supplier performance, and costs
• Support New Product Introduction (NPI) programs and product lifecycle management activities
• Drive continuous improvement initiatives that improve planning accuracy, operational efficiency, and scalability
• Proactively identify supply risks and develop mitigation plans to ensure business continuity

Supply Planning Manager

Content Marketing Manager

• SafelyYou is looking for a Director of Content to own our content strategy and execution from end to end.
• You'll lead a full-spectrum content program — case studies, white papers, research reports, press releases, blog posts, one-pagers, web copy, email campaigns, and social media — while also driving SafelyYou's presence in traditional search, AI-generated answers, and emerging discovery channels.
• You'll set the editorial direction, write and edit content yourself, and manage a network of freelancers and agencies to scale output.
• You'll report to the VP of Marketing and work closely with teams across the company to surface the stories, data, and proof points that make SafelyYou's content compelling and credible.
• Produce and oversee a full range of content assets: case studies, white papers, research reports, press releases, blog posts, one-pagers, web copy, email campaigns, social media posts, and sales enablement materials.
• Write, edit, and review content yourself.
• Brief, manage, and quality-control freelancers and agencies, ensuring all outside work meets SafelyYou's brand voice, accuracy standards, and strategic goals.
• Partner with stakeholders across clinical, sales, customer success, and product teams to surface stories, insights, and proof points that ground content in real outcomes.
• Audit existing content regularly and recommend improvements based on performance, SEO opportunity, audience relevance, and strategic fit.
• Own SafelyYou's organic search strategy end to end — including keyword research, content gap analysis, on-page optimization, and coordination with web and technical stakeholders on site-side SEO.
• Track and report on organic search performance, AI-citation presence, and content-driven pipeline contribution, translating findings into clear recommendations.
• Measure content effectiveness across lead generation, brand awareness, customer engagement, and other key goals. Use performance data to make ongoing recommendations on what's working, what needs investment, and where to cut.

Director of Content

Compliance

• Acts as the SafelyYou expert and trusted advisor regarding state, federal, and international regulatory requirements, assessing their applicability to SY software and services for the various markets we serve (AL, MC, SNF, Home) and/or locations in which we install our solutions.
• Identifies and develops relationships between SY and regulatory administrators, meeting annually and updating regulatory requirements as necessary.
• Conducts quality assurance activities to confirm SY's requirements definition is accurate.
• Prepares policies, procedures, and training materials to support internal (company) and external customer needs related to regulatory requirements.
• Leads submissions, communications, and meetings with regulatory authorities to support and ensure compliant customer installations.
• Supports the operations, clinical, and sales team with customer interactions when they require support related to regulatory affairs.
• Assesses new SY software and services offerings for regulatory compliance and risk.
• Other duties as assigned.

Regulatory Affairs Manager

Field Engineer

• Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments
• Be proficient in the configuration and management of “out of band” access
• Help with troubleshooting issues related to the installation and performance of our sensors
• Guarantee that all installations are fully tested end-to-end and ready for production
• Support our Tier 1 support team - 3rd party offshore team.
• Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers.
• Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely.
• Use our SLAs as guidelines to improve our support processes and response
• Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting
• Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.

Field Operations Engineer

Software Engineer

• Build and maintain data repositories, pipelines, and transformations for customer-facing products, internal tools, and business analytics and operations.
• Scale and enhance the company’s data architecture and reporting capabilities to support new products and services.
• Work in an event-based architecture to ingest data events, store, organize, and generate reports for analysis.
• Collaborate with other developers on the data team, and developers from multiple teams, to define, design, and implement scalable and reliable products and features that use data to improve health care outcomes.
• Partner with product management, CSM, business operations, and executives to gather and analyze data to understand quality of care trends.
• Ensure data quality and reliability by developing tests and validating results with ongoing monitoring.
• Create and maintain technical documentation to help maintain and improve systems.
• Work in an Agile environment to plan, track, and improve the delivery of new features and products.
• Collaborate with customer support and operations teams to provide support and participate in on-call rotation as needed.

Data Developer

Sales

• Proactively identify and pursue new enterprise business opportunities within the designated region.
• Own the entire sales process, from initial contact and lead generation through contract negotiation and execution.
• Build and maintain relationships with C-suite executives through in-person meetings, virtual presentations, and ongoing communication.
• Work closely with account management and clinical success teams to ensure a smooth transition post-sale.
• Travel to attend state and regional conferences and events to promote SafelyYou's solutions and generate leads; up to 2-3 events and/or client on-site meetings per month are typical.
• Stay informed about industry trends, competitor activities, and customer needs, to effectively position SafelyYou’s offerings.
• Maintain accurate sales forecasts and activity reports to track progress against goals in our CRM.
• Provides prospect feedback on products, services, and policy to respective Company partners.

Director of Enterprise Sales – Western Region

Implementation Specialist

• Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
• Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation
• Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets
• Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers
• Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details
• Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live
• Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support
• Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live
• Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe
• Actively drive projects forward and overcome daily challenges while providing the best customer experience possible
• Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact
• Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements
• Remote support during implementation of equipment for the installer or other remote contacts
• Support post-implementation troubleshooting as-needed

Implementation Manager

Customer Success Manager

• Successfully and effectively manage customer accounts to drive adoption of technology, fall prevention culture and fall reduction interventions, leading to contract conversions, renewals, expansions, and high opt-in rates across account portfolio
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations
• Support communities throughout pilot period, coordinating and leading weekly fall huddles, discussing opt-in/consent strategies, creating user accounts, performing clinical review of fall events and providing technical platform support
• Cultivate a confident and engaged community partnership to drive retention and growth by demonstrating value in the technology and expertise in fall management
• Onsite community support for training, engagement in platform use, and improving fall response outcomes per customer needs
• Developing and refining customer-facing training materials, answering questions, and troubleshooting technology, serving as the primary conduit for communication of customer suggestions, systems issues and future product growth
• Collaborate and create various SafelyYou materials to support fall programs for customers and marketing support
• Effectively conduct zoom training sessions for community marketing/sales departments, family info sessions as well as staff training of system platform
• Professionally represent SY to the healthcare industry and other business partners through zoom webinars, conferences, and corporate meetings
• Foster customers/accounts that can further support the growth of SY through shared publications, media content, co-presenting at conferences, or as a business reference (e.g. testimonials, case studies)