Technical Customer Success

• Deliver post sales implementation to customers through setup and configuration of product/Cloud solution
• Help customers realize the value of their purchase and ensure smooth deployment
• Act as ongoing technical expert to provide technical upkeep on use cases and advise on best practices
• Maintain deep product knowledge and provide proactive demos, workshops, and guidance to educate customers on new product features and functionalities
• Ensure internal customer advocacy by acting as the voice of the customer and gather feedback to improve product features
• Help customers unblock any technical challenges
• Engage with customers to review their usage and provide recommendations for improvement

Customer Success Engineer

Consultant

• Assist in creating and implementing customized IGA strategies, governance frameworks, and operating models that meet client requirements and align with industry best practices.
• Present and discuss technical information at a variety of levels and influence IT decision making including CISOs.
• Engage in strategic workshops and conversations with clients to evaluate their current cybersecurity posture, uncover areas for improvement, and deliver High level designs.
• Develop clear, persuasive presentations and proposals that effectively communicate IGA transformation plans and their business value.

RSA

Customer Success Engineer

RSA Consultant