Operations

• Manage the Americas Channel Partner Program to ensure program structure, benefits, and execution align with global strategy.
• Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings.
• Collaborate with Channel Marketing and Enablement teams to improving partner‑facing processes, communications, and enablement materials.
• Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape.
• Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
• Manage and triage Salesforce (SFDC) Channel support cases.
• Identify and propose process improvements to enhance operational efficiency.
• Ensure understanding and application of core channel motions.
• Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities.
• Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance.
• Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI preferred).
• Deliver live, partner‑facing presentations, operational updates, and quarterly business review materials.
• Collaborate with channel sales and marketing to execute strategic partner GTM initiatives.
• Support partner enablement activities, including onboarding readiness, messaging alignment, and content development.
• Assist in partner communications, newsletters, and updates for partner portals or PRM systems.
• Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals).
• Maintain marketplace data accuracy and assist partners with listing, transaction, or operational challenges.
• Contribute to the growth of the business across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement.

Channel Strategy, Operations & Growth Advisor

Account Manager

• Help customers realize value quickly and drive strong product adoption
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities
• Build strong product knowledge and apply technical curiosity to guide customer conversations
• Champion the voice of the customer internally and partner cross-functionally
• Take ownership of customer needs and blockers
• Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
• Build strong stakeholder relationships through sound judgment and follow-through
• Partner closely with sales, support, product, and delivery teams

Account Manager, Customer Success

• Help customers realize value quickly and drive strong product adoption
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities
• Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations
• Champion the voice of the customer internally and partner cross-functionally to improve outcomes
• Take ownership of customer needs and blockers, coordinating the right resources to keep momentum
• Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
• Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through

Account Manager 3, Customer Success

Engineer

• Solid understanding of the Android SDK, app architecture, UI development, and lifecycle management
• Experience with modern Android patterns and tools such as MVVM or similar architecture patterns, Jetpack libraries, REST API integration and Multithreading / concurrency
• Ability to conduct thorough code reviews, maintain high test coverage (Unit, Integration, and UI tests), and champion "Clean Code" principles
• Ability to solve complex problems and create practical, innovative solutions
• Strong analytical skills and a habit of thinking outside the box
• A builder mindset with the ability to work independently and take ownership
• Clear communication skills and the ability to collaborate with a high-level technical team

Senior Software Engineer

Business Development Rep

• Entry-level representative learning segment and product/service offerings.
• Handles inbound leads and inquiries to qualify customer requirements before introducing to sales team.
• Leverages research and tools (ZoomInfo, Salesforce, Linkedin) to identify potential prospects.
• Engages in outbound prospecting activities to create leads and pipeline in assigned territory.
• At minimum 330 calls, 300 emails a week.
• Works effectively in a team environment to properly serve potential customers.

Business Development Representative

Account Executive

• Execute the North American channel sales strategy in alignment with regional sales objectives.
• Build and maintain strong relationships with national and regional channel partners, including security integrators, VARs, distributors and services-led partners.
• Support partner-led sales motions by identifying opportunities, qualifying pipeline, and progressing deals to closure.
• Collaborate with RSA field sales teams to ensure effective coverage and execution across named accounts and partner coverage.
• Contribute to joint partner account planning and go-to-market activities.
• Assist with partner enablement initiatives, including onboarding, training, and solution positioning.
• Monitor partner performance, pipeline health, and deal progression, providing regular updates to regional sales leadership.
• Act as a day-to-day point of contact for partner-related sales activity, escalating complex issues as required.
• Maintain awareness of trends, partner needs, and competitive activity within North American market.

Account Executive 3, Channel Sales

Consultant

• Provide technical and consultative leadership for solutions opportunities on a range of complex Federal engagements
• Delivery of technical architectural design, strategies and plans for engagements
• Conduct design workshops, define IAM road map, define enterprise integrations for a risk landscape
• Establish relationship with client technical counterparts
• Work in conjunction with RSA Professional Services colleagues to ensure effective resolution of technical issues encountered during implementations
• Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
• Keeps project managers informed of activities, alerting of any issues promptly.

Senior Consultant

Attorney

• Lead the global legal and procurement functions, ensuring compliance, mitigating risk, and optimizing sourcing strategies to support company objectives.
• Own the end-to-end legal process, ensuring timely, accurate, and risk-aware contract drafting, negotiation, and execution across all segments.
• Provide executives with visibility into major legal risks, contract concessions, compliance gaps, and anticipated impact on business operations.
• Standardize and operationalize legal review cadence while highlighting data hygiene in contract management systems.
• Manage outside counsel relationships, including engagement terms, budgets, performance expectations, and coordination across matters.
• Oversee the company’s intellectual property portfolio and strategy.
• Ensure regulatory compliance across applicable employment and benefits laws and standards, in partnership with HR and other stakeholders.
• Own the design, execution, and maintenance of global procurement strategies, ensuring equitable supplier distribution and optimal sourcing.