Account Manager, Customer Success

RSA

Customer Success Manager driving product adoption and realizing business value for clients in a security-first organization. Collaborating cross-functionally to foster success in customer relationships.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Help customers realize value quickly and drive strong product adoption
Act as a trusted advisor by understanding customer goals, use cases, and business priorities
Build strong product knowledge and apply technical curiosity to guide customer conversations
Champion the voice of the customer internally and partner cross-functionally
Take ownership of customer needs and blockers
Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
Build strong stakeholder relationships through sound judgment and follow-through
Partner closely with sales, support, product, and delivery teams

Requirements

What you’ll need

2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
Ability to balance technical fluency with value-based customer engagement
Strong ownership, curiosity, and judgment in navigating customer needs
Strong stakeholder management and relationship-building skills
Ability to connect product capabilities to customer goals
Experience working cross-functionally with sales, product, support, engineering, and delivery teams
Strong organizational skills and consistent follow-through
Bachelor's degree strongly preferred
Technical background or experience in a technical customer-facing role strongly preferred

Benefits

Comp & perks

Annual discretionary bonuses based on company performance
Comprehensive array of benefit programs including flexible paid-time-off
Health, disability, and life insurance
401(k) retirement plan with company matching contributions

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successaccount managementconsultingsolution engineeringstakeholder managementrelationship-buildingorganizational skillstechnical fluencycuriosityjudgment

Certifications

Bachelor's degree