Channel Strategy, Operations & Growth Advisor

RSA

Channel Strategy, Operations & Growth Advisor managing cybersecurity partner channels in the Americas. Overseeing program management and enhancing operational efficiencies.

Posted 6/27/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $135,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

channel operationssales operationspartner program managementanalytical expertisereporting expertiseprocess improvementsKPI trackingpartner performance analysiscybersecurity offeringstraining management

Soft Skills

organizational skillscommunication skillsprocess-oriented skillsself-motivatedability to work independentlyability to work in a hybrid environmentpresentation skillscollaboration skills

Tools & Technologies

SalesforcePower BIExcelCRM systemsPRM systemsmarketplace systemscybersecurity solution marketplacesAWSAzurebusiness intelligence tools

Industry Keywords

Americas Channel Partner Programpartner onboardingpartner enablementoperational efficiencymarketplace data accuracyMicrosoft Marketplace engagementchannel marketingGTM initiativespartner communicationsquarterly business review

Tech Stack

Tools & technologies

AWSAzureCyber SecuritySFDC

About the role

Key responsibilities & impact

Manage the Americas Channel Partner Program to ensure program structure, benefits, and execution align with global strategy.
Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings.
Collaborate with Channel Marketing and Enablement teams to improving partner‑facing processes, communications, and enablement materials.
Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape.
Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
Manage and triage Salesforce (SFDC) Channel support cases.
Identify and propose process improvements to enhance operational efficiency.
Ensure understanding and application of core channel motions.
Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities.
Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance.
Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI preferred).
Deliver live, partner‑facing presentations, operational updates, and quarterly business review materials.
Collaborate with channel sales and marketing to execute strategic partner GTM initiatives.
Support partner enablement activities, including onboarding readiness, messaging alignment, and content development.
Assist in partner communications, newsletters, and updates for partner portals or PRM systems.
Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals).
Maintain marketplace data accuracy and assist partners with listing, transaction, or operational challenges.
Contribute to the growth of the business across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Operations, or related field
5-7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
Analytical and reporting expertise with Excel/Sheets, CRM, and BI tools (Salesforce, Power BI)
Strong organizational, communication, and process‑oriented skills.
Proven ability to create and deliver live training/presentations to internal and external audiences.
Ability to work and communicate effectively in a hybrid environment with global teams.
Self‑motivated with the ability to work independently.
Fluency in Spanish is an advantage.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development