Royal Caribbean Group

Designer

• Responsible for executing and managing a design process and works in close collaboration with various design disciplines such as Architectural Design, Naval Architecture, and Technical Design for the Newbuilding team.
• Serves as a right hand and partner to the Design Project leader overseeing the project and supports all aspects of planning, tracking, status reporting, and ensuring alignment with design project goals.
• Maintains robust relationships with key stakeholders and ensures seamless collaboration across departments and with external partners.
• Facilitates decision-making around critical issues of time, cost, scope, and quality to drive momentum, ensuring design remains within its schedule and quality guardrails.

Lead, Design Integration

Project Manager

• Lead and manage all aspects of construction projects, from inception to completion, ensuring timelines and budgets are strictly adhered to.
• Coordinate with onsite stakeholders to coordinate construction activities.
• Develop detailed project plans, schedules, and budgets, and monitor progress against these plans.
• Provide leadership and direction to onsite construction teams, managing daily operations to ensure smooth project flow.
• Proactively identify and address potential issues or delays, implementing effective solutions.
• Maintain communication with stakeholders, providing regular project updates and addressing any concerns or requests.
• Conduct site visits, monitor construction progress, and ensure all work aligns with the project plans and specifications.
• Oversee procurement of materials, equipment, and other resources necessary for the project.
• Manage project documentation, including contracts, change orders, reports, and records, and prepare weekly project reports.
• Ensure compliance of contractors using company accommodations.
• Monitor arrivals and departure request of all contractors onsite.

Project Manager – Technical

Operations

• Ensures optimal guest vacation experience in accordance with company’s brand promise and standards
• Accountable for the overall performance of each assigned vessel
• Manages the travelling hotel directors assigned to the DHO / Ships
• Ensures that each ship is operated safely, effectively and efficiently following brand standards related to Service Excellence, Workplace Safety, Crew Satisfaction, internal and external regulatory compliance guidelines
• Liaises closely with all corporate and operational groups to ensure that each ship is fully supported at all times; including F&B Operations, Rooms Division (Housekeeping & Guest Relations), Onboard Revenue, Entertainment & Cruise Programs, Marine Operations, Finance, IT, Human Resources, Marketing, Accounting, Internal Audit, Safety & Environment, Corporate Communications, Land Operations, Revenue Management, Deployment, Legal and Customer Service
• Owns the resolution, in tandem with the different departmental leaders to address shortcomings, and product delivery gaps
• Acts as Brand ambassador ensuring company’s culture and ethics are understood, adhered to, and exhibited by all shipboard teams
• Responsible for the planning and flawless launch of Newbuild vessels entering service
• Collaborates with all hotel functional areas and Revite / Dry Dock teams to ensure smooth and seamless ongoing shipboard maintenance and planning for Dry Docks
• Ensures guest experiences on Celebrity ships transitioning to or operating in EMEA and APAC markets are properly planned and executed in a culturally equitable way
• Plans the regional customization of the product along with the shoreside leadership in Food and Beverage, Shore Excursions, Entertainment, Guest Services, Onboard Revenue, Housekeeping
• Continuously tracks individual ship performance, reviews and analyzes Medallia and guest experience commentaries
• Works closely with the shipboard leadership teams to review results and trends to make necessary operational adjustments
• Generates routine updates and executive reports to shore-side leadership personnel
• Partners with Human Resources to recruit the best hospitality leaders in the industry
• Conducts periodic operational ship visits to assess guest experience and identify areas of opportunities to improve produce offerings
• Represents hotel operations in situation management meetings and is expected to make critical decisions to ensure the best possible guest experience on ships impacted by unusual or unexpected situations
• Participates in deployment planning and provides operational guidance to ensure optimal port destination guest experience
• Ensures adherence of CDC / Public Health protocols to mitigate potential spread and impact to guest experience
• Conducts annual assessments of the Hotel Director / AHD / Fleet HDs and provides coaching and guidance on leadership effectiveness
• Oversees HD’s & AHD’s selection, scheduling and ensures a proper familiarization & succession plans.
• Manages other areas depending on assignment such as Galapagos, Expense Management, Deployment planning, Charter execution etc.

Director, Hotel Operations

Data Engineer

• responsible for delivering, managing, and operating scalable trusted data products and platforms that enable trusted analytics, AI/ML, and Generative AI use cases
• responsible for leading the task of curating datasets and data pipelines created by various business departments, data scientists, and other technology teams
• responsible for using innovative and modern tools, techniques and architectures to automate the most common, repeatable and tedious data preparation and integration tasks to minimize manual and error-prone processes and improve productivity
• develop and improve standards and procedures to support quality development, testing, and production support
• will act as an innovation catalyst—rapidly prototyping new approaches (i.e. automation, metadata-driven pipelines, and AI-enabled data experiences) and turning the best ideas into production-grade capabilities
• designs and develops durable, flexible, and scalable data pipelines, data load processes and frameworks to automate the ingestion, processing and delivery of both structured and unstructured batch and real-time streaming data
• develop reusable data products and curated datasets aligned to enterprise domains
• implement modern ELT and distributed data processing patterns
• conduct performance tuning of ETL processes for large volumes of data, develop and oversee monitoring systems to ensure data loads complete on schedule and data is accurate
• performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues
• identifies ways to improve data reliability, efficiency and quality
• creates and maintains technical design documentation
• assists with requirements gathering
• enable AI/ML and GenAI: Deliver governed training/inference datasets and feature foundations; partner with ML/AI engineers on data access patterns that support ML pipelines and production ML deployments
• identify opportunities to simplify architectures, automate manual processes, improve developer experience, and evaluate new tools/techniques through controlled prototypes
• participates in planning, applies design patterns, and performs code reviews
• follows standards, processes and methodologies to develop each phase of data architecture (e.g. data manipulating processes, database technology generating processes)
• mentor junior engineers, raise the bar on best practices, and lead technical initiatives across teams and provides guidance
• helps resolve issues regarding the implementation of data architecture components
• applies DevOps principles to data pipelines to improve the cost, communication, integration, reuse and automation
• responsible for production support, including analyzing root cause and developing fixes to restore ETL and data operational readiness, planning and coordinating maintenance, conducting audits and validating jobs and data
• position requires on-call and off-hours support.

Senior Data Engineer

Manager

• Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.
• Oversee the employee cruise benefits program and drive results through data-driven performance and financial management.
• Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs.
• Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment.
• Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics.

Global Benefits Manager

DevOps Engineer

• Provides technical and strategic leadership for Royal Caribbean Group’s DevOps and platform engineering ecosystem
• Defines standards, guides platform architecture, and drives enterprise-wide initiatives across CI/CD, Kubernetes, GitOps, observability, security, and AI-enabled automation to support reliable, scalable software delivery
• Leads platform design and evolution, drive intelligent automation, and ensure robust integration of DevOps tooling with business processes, fostering operational excellence and innovation
• Owns SRE and DevOps strategy across AWS and Azure, architecting cloud patterns for high availability, disaster recovery, and cost optimization
• Leads Kubernetes/Helm platform design and evolution (EKS, AKS) supporting production workloads
• Drives AI-assisted SRE capabilities by identifying opportunities for intelligent automation, remediation, and operational insights across CI/CD and platform operations
• Owns the GitHub Actions platform, designing reusable workflows and enforcing fully automated end-to-end pipelines
• Mandates Snyk and SonarQube in all pipelines, enforcing security gates, quality thresholds, and exemption workflows
• Integrates Terraform IaC execution directly within CI/CD, ensuring infrastructure changes flow through automated controls
• Owns Backstage lifecycle, including catalog, scaffolder templates, plugin integrations, and adoption governance
• Builds Software Templates that pre-wire CI/CD, Terraform modules, and security tooling for new services from day one
• Owns pipeline-to-ServiceNow integration, automating change/release records and gating deployments against approved change windows
• Leads, mentors, and grows a team of SRE and DevOps engineers, owning technical escalation and platform SLAs/SLOs
• Drives engineering culture through blameless post-mortems, runbooks, documentation, and operational excellence

Lead, Site Reliability Engineer

Financial Planning and Analysis

• Serve as the primary finance and analytics partner to Global Sales leadership
• Establish and own the performance management cadence for Global Sales
• Lead annual planning and in-year forecasting for Global Sales cost centers
• Own driver-based models linking commercial inputs to financial outcomes
• Provide executive-ready narratives and materials that connect performance to strategy
• Expand Global Sales understanding of business trends and opportunities as a Power BI power user
• Define business requirements and partner with IT Data and Analytics to improve data availability
• Synthesize commercial performance and cost-to-acquire/retain insights into a single, consistent view
• Translate data into clear, concise insights and recommended actions
• Lead cross-functional initiatives that improve sales productivity and effectiveness
• Drive decision making and execution through alignment, escalation of risks, timeline management
• Own monthly close deliverables for Global Sales in partnership with Finance Operations
• Conduct variance analysis on operating expenses and key commercial KPIs
• Train and enable stakeholders on financial processes, reporting standards, KPI definitions, and BI usage
• Establish recurring reporting standards and respond to ad hoc leadership requests

Manager, Global Sales Finance – Business Analytics

Security Operations

• Workes on daily financial loss reports to identify root cause and possible resolutions
• Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems.
• Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements
• Oversees the dispute and payment of airline debit memos
• Participates in special projects as assigned all related to data corrections or financial recovery.
• Quality control for all upcoming travel to ensure no customer impact caused by ticketing exceptions
• Trains and supports the teams on back-office processes
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned.
• Responsible to manage cost controls for airline ticketing and exchanges.

Associate Analyst, Ticketing & Tariff

• Responsible for overseeing the daily operations of the Royal Caribbean Production Studios
• Creates and monitors monthly studio rehearsal schedules, aerial planning, and forecasting future studio needs
• Supervises the Studio Floor production staff, covering Audio Visual, Rigging, and the Assistant Floor Supervisor
• Works in collaboration with and under the direction of the Manager, Technical Operations & Integrity on shipboard technical elements
• Ensures all floor team members are current in CPR training and aerial rescue procedures
• Contributes to the development and implementation of standardized technical procedures for all 58 venues across the fleet
• Participates in monthly shipboard calls with Production Managers and Technical Directors to support review of initiatives, trainings, SOPs, and audits

Senior Specialist, Studio Floor Operations – Technical Integrity

Marketing

• Responsible for developing and executing onboard marketing strategies that improve brand perception and Net Promoter Score, drive revenue, and support shipboard operations
• Collaborate cross-functionally (with shipboard teams, hotel operations, concessionaire partners, marketing, product development, onboard revenue, and more) to implement new onboard marketing initiatives
• Oversee the creative and branding of all onboard marketing to ensure consistency across the fleet
• Lead the onboard marketing and guest experience strategies for all onboard experiences, promotions, and activities, ensuring consistency, clarity, and effectiveness
• Develop clear, concise briefs that effectively communicate strategies for delivering compelling guest communications
• Collaborate with key stakeholders including Product Development, Hotel Operations, Onboard Revenue, Brand Marketing, Guest Port Services, New Build, and Loyalty teams
• Participate actively in cross-functional teams to identify and implement product development and partnership strategies
• Travel or conduct ship visits as required.

Manager, Onboard Marketing – Experience Strategy

• lead the development and execution of Trade Marketing campaigns
• oversee integrated marketing campaigns including Flash Sales and Base Promotions
• collaborate with sales and marketing teams
• manage consumer marketing sub-channels
• optimize promotional strategies and reporting

Trade Marketing Manager

• Serve as a strategic leader within RCG’s Corporate Affairs team
• Responsible for the comprehensive management, growth, and compliance of RCG USA’s Political Action Committee
• Lead cross-functional collaboration with Public Affairs, Government Relations, Community Engagement, and legal counsel to align political giving strategy with legislative priorities
• Develop member engagement and ship tour program
• Plan and execute convenings (roundtables, briefings, receptions, and site visits)
• Support grassroots and grasstops issue advocacy campaigns
• Monitor political and regulatory developments impacting the vacation and tourism industry

Senior Manager, Political Affairs

Sales

• Achieving KPIs and managing sales development, account management, trade engagement and brand activation for a geographical territory within the UK and Ireland.
• Ensure strategy for the territory is flawlessly executed and performance maximised through excellent communication.
• Spend 4 days “on the road” to support and engage a portfolio of trade customers.
• Responsible for achieving guest, APD & revenue targets plus building the Celebrity Cruises brand in a geographical area.

Regional Sales Manager

• Serve as the single point of contact for all dry-docking planning matters for the RCG fleet
• Act as the central coordination hub between Global Marine Operations (GMO), Brand Deployment, and Newbuilding Revitalizations
• Develop and manage long-term strategic relationships with key global shipyards
• Maintain forward visibility (5-year horizon) of global dry dock capacity and regional constraints
• Lead executive-level engagement with major shipyard partners
• Assess shipyard capability relative to vessel class, technical complexity, and revitalization scope
• Provide recommendations on shipyard positioning strategy across regions
• Monitor geopolitical and regional risks that may impact docking availability
• Secure and manage docking slot reservations across the fleet on a rolling multi-year basis
• Optimize docking sequencing to reduce operational disruption and repositioning complexity
• Act as GMO’s technical representative in support of Procurement during shipyard selection processes
• Ensure alignment of dry dock budgets across fleet groups
• Develop business cases and total cost of ownership calculations for advancing dockings

Senior Manager, Dry Docks

• Oversee assigned land-based projects
• Negotiate and/or support the process of negotiating contracts, subcontracts, and purchase orders.
• Maintain and regularly produce reports utilizing a combination of Project Management Software and Microsoft Office programs.
• Establish, update, and communicate the Master Project Schedule and manage its implementation.
• Holds external vendors / contractors responsible for delays and cost overruns from the project schedule.
• Attend scheduled weekly progress meetings and track progress and risks.
• Manage budget and financial reporting.
• Manage the Quality Assurance/Quality Control (QA/QC) program.
• Create presentations showcasing construction milestones to share recommendations with senior management.