Global Benefits Manager

Royal Caribbean Group

. Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.

Posted 5/14/2026full-timeMiami • Florida • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.
Oversee the employee cruise benefits program and drive results through data-driven performance and financial management.
Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs.
Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment.
Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics.

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or related field
7+ years in an operational role, including 3+ years in management
Strong analytical, problem-solving, and financial management skills; comfort with data analysis
Experience managing remote/overseas teams
Benefits administration experience and knowledge of benefits programs/compliance requirements (preferred)
Excellent leadership, communication, and interpersonal skills; ability to manage multiple priorities in a fast-paced environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial managementbenefits administrationcompliance managementprocess reengineeringAI-enabled automationperformance metricsservice delivery optimizationworkflow streamliningemployee experience enhancement

Soft Skills

leadershipcommunicationinterpersonal skillsanalytical skillsproblem-solvingcoachingtrainingcollaborationmulti-priority managementadaptability

Certifications

Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administrationrelated field degree