Network Engineer

• Participate in the deployment, integration, and ongoing support of RNP’s connectivity infrastructure
• Configure and modify network equipment in accordance with technical standards and procedures
• Support the deployment and evolution of connectivity environments used by services hosted on RNP’s infrastructure
• Perform connectivity tests, technical validations, and troubleshooting in production environments
• Support the identification and resolution of incidents related to the network infrastructure
• Use monitoring and observability tools to track service performance and availability
• Participate in connectivity infrastructure expansion, migration, and modernization initiatives
• Prepare and maintain technical documentation, diagrams, operating procedures, and configuration records
• Collaborate with internal technical teams, suppliers, and partners to deploy and support services
• Contribute to automation, standardization, and continuous improvement initiatives across operations and engineering processes
• Support the deployment and evolution of modern connectivity architectures in datacenter environments
• Contribute to the quality, reliability, and efficiency of the services provided by RNP

Senior Network Analyst

Database Administrator

• Manage and maintain database servers, including installation, configuration, updates, backup, and restoration
• Analyze and optimize queries to improve database performance
• Implement and maintain data security policies, including access control and auditing
• Develop and test disaster recovery plans
• Monitor database integrity and support load testing
• Identify and resolve performance issues, and diagnose and correct system failures
• Prepare performance reports, metrics, and analyses
• Collaborate with other departments to understand requirements and ensure that the database meets them
• Support Systems and Enterprise Architecture teams with database-related tickets and projects
• Support Infrastructure and Operations with database implementation and maintenance
• Work primarily in a cloud-based, multicloud environment
• Perform troubleshooting and performance tuning, and develop solutions for high-volume workloads
• Recommend and implement new architectures
• Monitor processes
• Interact frequently with application and Enterprise Architecture teams
• Create automation to eliminate operational routines and increase resilience
• Propose, test, and implement database innovations

Senior IT Analyst – Database Administration

IT Support

• Coordinate IT infrastructure services, ensuring the availability, performance and security of environments.
• Manage and evolve the following domains: Networking and Connectivity, Datacenters and Platforms, ITOC (Operations and Observability), Cloud and Hybrid Environments, Infrastructure Security (InfraSec) and Databases (SQL and NoSQL).
• Establish and monitor performance indicators (SLA, SLI, SLO, XLA).
• Ensure operational continuity and implement resilience and disaster recovery strategies.
• Lead technological modernization and digital transformation initiatives for infrastructure.
• Promote process automation and adoption of Infrastructure as Code.
• Manage infrastructure service contracts and vendors.
• Implement and enforce security and compliance practices.
• Support strategic decisions using operational data and indicators.
• Drive cost optimization and operational efficiency (FinOps).
• Integrate infrastructure with DevOps practices and application requirements.
• Coordinate technical teams, promoting development and high performance.

IT Infrastructure Services Coordinator

Product Designer

• Lead the User Experience (IT UX) strategy, defining metrics, indicators (SLI, XLA) and continuous improvement initiatives;
• Manage the Digital Workspace, including Service Desk Level 1 and Level 2, remote support, Field Services and the Service Catalog;
• Coordinate device lifecycle management, ensuring standardization, performance, security and predictable costs;
• Establish governance for collaboration and productivity platforms (Microsoft 365 and Google Workspace), driving adoption and automation;
• Act as the liaison between users, business areas and other IT coordinations, ensuring alignment, communication and focus on the user experience.

IT Coordinator – User Experience and End User Computing

Learning and Development

• Organize spreadsheets, databases and area controls.
• Support internal People, Culture and Development campaigns.
• Update content and materials on the team's internal page.
• Research best practices related to culture, learning, climate and organizational development.
• Support the team's projects and routines.
• Learn hands-on how Organizational Development connects people, strategy and culture.

Senior Network Analyst

Senior IT Analyst – Database Administration

IT Infrastructure Services Coordinator

IT Coordinator – User Experience and End User Computing

Organizational Development Intern