IT Support

• Coordinate IT infrastructure services, ensuring the availability, performance and security of environments.
• Manage and evolve the following domains: Networking and Connectivity, Datacenters and Platforms, ITOC (Operations and Observability), Cloud and Hybrid Environments, Infrastructure Security (InfraSec) and Databases (SQL and NoSQL).
• Establish and monitor performance indicators (SLA, SLI, SLO, XLA).
• Ensure operational continuity and implement resilience and disaster recovery strategies.
• Lead technological modernization and digital transformation initiatives for infrastructure.
• Promote process automation and adoption of Infrastructure as Code.
• Manage infrastructure service contracts and vendors.
• Implement and enforce security and compliance practices.
• Support strategic decisions using operational data and indicators.
• Drive cost optimization and operational efficiency (FinOps).
• Integrate infrastructure with DevOps practices and application requirements.
• Coordinate technical teams, promoting development and high performance.

IT Infrastructure Services Coordinator

Product Designer

• Lead the User Experience (IT UX) strategy, defining metrics, indicators (SLI, XLA) and continuous improvement initiatives;
• Manage the Digital Workspace, including Service Desk Level 1 and Level 2, remote support, Field Services and the Service Catalog;
• Coordinate device lifecycle management, ensuring standardization, performance, security and predictable costs;
• Establish governance for collaboration and productivity platforms (Microsoft 365 and Google Workspace), driving adoption and automation;
• Act as the liaison between users, business areas and other IT coordinations, ensuring alignment, communication and focus on the user experience.

IT Coordinator – User Experience and End User Computing

Learning and Development

• Organize spreadsheets, databases and area controls.
• Support internal People, Culture and Development campaigns.
• Update content and materials on the team's internal page.
• Research best practices related to culture, learning, climate and organizational development.
• Support the team's projects and routines.
• Learn hands-on how Organizational Development connects people, strategy and culture.

Organizational Development Intern

Project Manager

• Act as a strategic agent leading Information Technology projects, ensuring delivery of high-quality solutions on time and within budget, aligned with client needs and organizational objectives.
• Lead multidisciplinary teams.
• Promote effective communication among stakeholders.
• Ensure the adoption of project management and governance best practices.
• Facilitate agile rituals and ceremonies at the team level.
• Organize and coordinate activities and work packages using methodologies to help prioritize tasks, remove impediments, share knowledge, and foster an agile mindset across teams.
• Plan and monitor projects, ensuring deliveries meet expected schedule, cost, and quality targets.
• Manage project risks, changes, and issues.
• Manage communication with stakeholders and keep project information up to date.
• Conduct procurement, acquisition, and financial control processes for projects.
• Monitor and validate project execution by vendors/suppliers.
• Deploy deliverables to staging (homologation) and production environments.
• Transition the project to support/maintenance teams.
• Use an internal methodology based on project management best practices.

Senior Projects Analyst

Analyst

• Ensure the proper functioning of the office infrastructure and administrative operations by managing procurement requests and inventory control, and by contracting and supervising building maintenance services.
• Handle urgent purchasing requests, and prepare and update administrative controls, tracking spreadsheets, and area performance indicators.
• Provide operational support to the Mid-level Administrative Analyst responsible for the unit, ensuring service quality, process organization, and compliance with organizational policies and procedures.

Junior Administrative Analyst

• Atender colaboradores e gestores em demandas relacionadas a viagens corporativas;
• Operacionalizar solicitações de viagens;
• Coordenar e acompanhar demandas de viagens para eventos institucionais;
• Atuar como interface entre colaboradores, áreas demandantes e fornecedores;
• Apoiar a gestão operacional das viagens corporativas;
• Monitorar solicitações, reservas, alterações e cancelamentos;
• Realizar controles administrativos e financeiros da área;
• Elaborar, atualizar e analisar relatórios relacionados à gestão de viagens;
• Acompanhar contratos e níveis de serviço dos fornecedores;
• Apoiar planejamento e melhoria contínua dos processos de viagens;
• Promover disseminação de informações e boas práticas relacionadas à gestão de viagens.

Analista Administrativo Pleno

• Manage and maintain database servers, including installation, configuration, updates, backup and restore
• Analyze and optimize queries to improve database performance
• Implement and maintain data security policies, including access control and auditing to protect sensitive data
• Develop and test disaster recovery plans to ensure continuous data availability in case of system failures
• Monitor database integrity, support load testing, identify and resolve performance issues, diagnose and fix system failures
• Prepare performance reports, metrics and analyses
• Collaborate with and support projects across other departments to understand requirements and ensure the database meets them appropriately.

Senior IT Analyst – Databases

Manager

• Lead and manage the team responsible for delivering and evolving digital services, setting goals, monitoring performance, and promoting continuous training and development.
• Plan and execute actions to strengthen service teams, ensuring the continuous development of professionals and adopted practices.
• Foster a culture oriented to active collaboration, innovation, digital transformation, market intelligence, user experience, and institutional value generation.
• Develop and propose sustainable and innovative business models for offering new services with a customer focus, developed in partnership with partners and suppliers.
• Master the regulatory framework, laws and regulations relevant to the area of responsibility.
• Act in an integrated manner with the service lifecycle processes (Prospecting, Assessment, Experimentation, Production and Retirement – PAEPA), contributing with benchmarking analyses, value propositions and feasibility tests for new digital services.
• Manage and analyze market analyses, trends and strategic positioning to support decisions on the evolution, prioritization and expansion of the digital services portfolio.
• Structure strategies for adoption, expansion and positioning of services with institutions and users in the ecosystem.
• Identify opportunities for new services, operating models, strategic partnerships and competitive differentiators to strengthen the organization institutionally.
• Maintain and improve the quality standards of offered services, ensuring a positive user experience and alignment with institutional expectations.
• Monitor and analyze key indicators (OKRs) to evaluate service availability, performance, adoption and value generation, providing regular reports to management with metrics, indicators and derived action plans.
• Identify and resolve issues that may arise during service delivery, ensuring continuity and customer satisfaction.
• Promote data-driven continuous improvement practices informed by market intelligence and feedback from users and institutions.
• Serve as a key strategic link between modeling, evolution, innovation, operations, support, service offerings and institutional relations.
• Ensure that service delivery complies with all relevant standards, regulations and policies, aligning with internal and external policies.
• Facilitate communication and collaboration between different teams involved in the development, evolution and maintenance of services, ensuring alignment of goals and priorities.
• Facilitate effective communication with internal teams and external clients, coordinating efforts and providing regular updates on services.
• Represent RNP with partners and national and international communities.
• Act as an institutional reference in strategic discussions about the evolution of digital services, technology trends and positioning in collaborative ecosystems.

Digital Services Manager

Human Resources

• Review, structure and monitor variable compensation models, ensuring alignment with organizational strategies, goals and job complexity levels;
• Support governance of performance evaluation, goal-setting and competency processes, ensuring integration across HR subsystems;
• Conduct market analyses and surveys (benchmarking and salary surveys), proposing adjustments and recommendations;
• Perform job evaluation and reviews, as well as maintain salary tables, promoting internal equity and external competitiveness;
• Support the review and administration of benefits programs;
• Develop budgeting analyses and personnel cost reports;
• Prepare management reports, metrics and dashboards to support leadership;
• Work in an integrated manner with other HR subsystems, strengthening a systemic view of people management;
• Support and develop the annual performance evaluation program: Progression and Promotion.

Senior HR Analyst – Compensation

• Coordinate the Corporate Project Management Office (Corporate PMO);
• Oversee monitoring of the strategic portfolio of programs and projects;
• Support integrated planning across directorates and operational areas;
• Consolidate executive-level information for reporting to governance bodies;
• Monitor risks, benefits and institutional KPIs;
• Support the evolution of the institutional management model.

Corporate Project Manager

• Work on the development, integration, and maintenance of automation solutions that support engineering and operations workflows, contributing to the efficient, secure, and reliable delivery of technology services, with emphasis on network environments and services.
• Promote automation, standardization, observability, and continuous improvement of technical processes, integrating network engineering, infrastructure, security, monitoring, and operations teams.
• Create and maintain automations, API integrations, CI/CD pipelines, scripts, technical documentation, and monitoring and observability mechanisms, supporting service provisioning, environment security, and the continuous evolution of engineering and operations practices.