Operations

• Monitor deployments of connectivity solutions that link RNP customers to its IP backbone, the Ipê network, ensuring vendors and internal teams meet agreed deadlines.
• Analyze technical issues during solution deployments with vendors and internal teams and propose corrective actions.
• Support the operation and maintenance of solutions by monitoring performance and quality indicators.
• Assist with continuous improvement projects, applying basic concepts of automation and data analysis.
• Collaborate with multidisciplinary teams to identify opportunities to use AI-based solutions and analytical tools to optimize technical and administrative processes.
• Contribute to the preparation of reports, technical notes and activity documentation, ensuring traceability of actions performed.
• Monitor technology trends in the telecommunications sector, with a focus on connectivity, digitization and innovation.

Junior Operations Analyst

Analyst

• Support the planning, execution, control and analysis of the department's budget, contracts and financial activities, ensuring compliance with administrative processes and optimizing institutional resources.
• Budget planning and execution
• Basic accounting and expense analysis
• Basics of contract management and public procurement
• Advanced Excel (pivot tables, financial formulas, dashboards)
• Power BI or other BI tools (desirable)
• Proficiency with ERP systems (Totvs, SAP, or equivalents)
• Knowledge of budgetary legislation and good administrative governance practices
• Microsoft platforms such as email, Teams and advanced Office suite.

Administrative Analyst (Mid-level)

DevOps Engineer

• Integrate DevOps culture, tools and practices into the network operations lifecycle — combining monitoring, observability and automation to raise RNP's operational maturity.
• Ensure support teams (Level 1 — L1, Level 2 — L2, and Level 3 — L3) have agile, automated and intelligent workflows, acting as a transformation agent between development, operations and infrastructure with a focus on efficiency, reliability and innovation.
• Operations automation: Implement automation solutions for monitoring, management and incident remediation, ensuring that Level 1 (L1) operations can quickly identify and escalate issues to advanced support teams.
• Innovation with intelligence: Apply AI technologies in data networks for event correlation, root-cause diagnosis, performance analysis and automated incident responses, bringing intelligence to operations.
• Team integration: Facilitate integration among network support teams, promoting continuous workflows and communication between teams to ensure effective incident management.
• Continuous system evolution: Implement and maintain modern development practices to support the network infrastructure, with continuous attention to security, stability and scalability.
• Visibility and metrics: Develop observability systems and performance indicators that provide clear visibility into network health and operational performance through automated metrics.

Mid-level Operations Analyst — DevOps Focus

Human Resources

• Market Analysis and Research: Conduct benchmarking and salary surveys to maintain external competitiveness and propose necessary adjustments, aligning with industry practices.
• Job Evaluation: Conduct job evaluation studies and assist in creating and maintaining pay structures/salary tables, ensuring internal equity.
• Benefits Administration: Support the administration and review of benefits programs, taking into account employee needs and market best practices.
• Compensation and Incentive Policies: Support the implementation of fixed and variable compensation policies and short- and long-term incentive programs in line with organizational objectives.
• Budget Control: Collaborate with the HR team to monitor the personnel budget, providing analyses that support a balance between investment and sustainability.
• Analysis and Reporting: Develop compensation and benefits reports and KPIs to support leadership decisions and contribute to a strategic view of labor costs.

Senior HR Analyst – Compensation and Benefits

Business Analyst

• Map, analyze and redesign end-to-end processes (BPMN/Bizagi), eliminating bottlenecks and standardizing routines;
• Lead/support internal audits and prepare for external audits; record and address non-conformities and monitor action plans;
• Plan and monitor projects (scope, schedule, budget, risks), consolidating status reports and dashboards for leadership;
• Define and track KPIs/OKRs, propose improvements and ensure the cadence of performance rituals;
• Create and update documentation (SOPs, policies, work instructions) and publish on the intranet;
• Train teams (content and facilitation of training) and coordinate communication between business areas, IT and vendors;
• Support processes, standardization and compliance with policies;
• Assist in the review and preparation of executive reports for the Services and Solutions Directorate and for RNP.

Senior Business Analyst

• Manage and maintain database servers, including installation, configuration, updates, backup and restore
• Analyze and optimize queries to improve database performance
• Implement and maintain data security policies
• Develop and test disaster recovery plans
• Monitor database integrity
• Prepare performance reports, metrics, and analyses
• Collaborate with and support projects across other departments

Senior IT Analyst – Databases

Administration

• Register new hires in the Protheus system for CLT employees (Brazilian employment regime), interns, individual contractors, and scholarship holders
• Track onboarding requests for new interns and maintain a spreadsheet to monitor vacation expirations and internship agreement dates
• Register and request pre-employment and termination medical exams
• Monitor new admissions throughout the onboarding process
• Enroll new employees in health and dental plans
• Assist with submitting vacation requests for employees
• Assist in preparing certificates and declarations as requested
• Maintain and control employees’ digital personnel files

Personnel Administration Assistant – position reserved for candidates with disabilities (PCD)

• Gestão de contratos;
• Analisar conformidades técnicas/administrativas da solicitação de contrato;
• Negociar com fornecedor a renovação contratual;
• Acompanhar os indicadores de desempenho relacionados aos processos de Contratos;
• Conduzir processos de elaboração de instrumento jurídico, se necessário, solicitar apoio do jurídico;
• Conduzir processos de expiração da vigência do instrumento jurídico;
• Acompanhar valores disponíveis em contratos sob demanda, e solicitar ao gestor, inclusão de saldo em contrato para pagamento dos serviços prestados;
• Conferência de notas fiscais;
• Lançar notas fiscais no sistema integrado.