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IT Coordinator – User Experience and End User Computing
RNPIT Coordinator leading digital user experience for RNP, focusing on efficient technology and support. Ensuring high-quality digital environments and productivity improvement with a focus on women's impact.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading User Experience strategies and managing Digital Workspaces, with a strong focus on operational efficiency, user support, and continuous improvement. Proficient in Microsoft 365 and Google Workspace governance, administration, and security, ensuring alignment between users and IT services.
Highest-signal resume keywords
User Experience StrategyDigital Workspace ManagementITIL v4 CertificationMicrosoft 365 AdministrationEndpoint Security Knowledge
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Support ManagementDigital Experience CoordinationService Catalog ImplementationPerformance Indicator ManagementEndpoint ManagementData-Driven Decision MakingOperational Efficiency FocusDevice Lifecycle ManagementSupport Process EvolutionITSM Best Practices
Soft Skills
CommunicationCollaborationAlignment Facilitation
Tools & Technologies
Microsoft 365Google WorkspaceITILMDM SolutionsITSM Tools
Certifications & Qualifications
ITIL v4MS-900Google Workspace AdministratorCOBIT Foundation
Industry Keywords
Digital TransformationUser ExperienceService DeskEnd User ComputingZero Trust
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead the User Experience (IT UX) strategy, defining metrics, indicators (SLI, XLA) and continuous improvement initiatives;
- Manage the Digital Workspace, including Service Desk Level 1 and Level 2, remote support, Field Services and the Service Catalog;
- Coordinate device lifecycle management, ensuring standardization, performance, security and predictable costs;
- Establish governance for collaboration and productivity platforms (Microsoft 365 and Google Workspace), driving adoption and automation;
- Act as the liaison between users, business areas and other IT coordinations, ensuring alignment, communication and focus on the user experience.
Requirements
What you’ll need- Bachelor's degree completed: Computer Science, Information Systems or related fields;
- Postgraduate degree: IT Management, IT Governance or Digital Transformation;
- ITIL v4 - Mandatory;
- MS-900 – Microsoft 365 Fundamentals - Preferred;
- Google Workspace Administrator - Preferred;
- COBIT Foundation - Preferred;
- Proven experience managing user support, workplace or digital experience teams in medium to large corporate environments;
- Hands-on experience coordinating Digital Workplace and End User Computing (EUC) services, with a focus on operational efficiency and user experience;
- Experience implementing and evolving support models, service catalogs and support processes;
- Experience managing performance and experience indicators, focusing on continuous improvement and data-driven decision making;
- Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune), including administration, governance and security;
- Knowledge of Google Workspace, especially in hybrid or complementary environments;
- Experience managing endpoints, including: Windows operating systems, mobile devices (MDM), provisioning and standardization, patch and update management, performance and device health monitoring;
- Knowledge of ITSM tools and IT service management best practices (ITIL);
- Knowledge of endpoint security and identity management (Zero Trust, hardening, compliance).
Benefits
Comp & perks- Meal allowance or meal voucher
- Wellhub (Gympass)
- Digital library platform with over 30,000 titles of newspapers, magazines and e-books
- Life insurance
- Health plan with nationwide coverage and private hospital accommodation (no employee contribution)
- Dental plan (no employee contribution)
- Vaccination allowance for you and dependents — vaccines not provided by public health clinics (reimbursement)
- Childcare assistance for children up to 5 years and 11 months, up to 70% of the current minimum wage (reimbursement)
- Home office allowance
- Partnership with SESC