Revalize

Project Manager

• Lead cross-functional project teams to deliver critical product launches on time and within scope, ensuring alignment with strategic objectives
• Develop and manage detailed project plans, schedules, and budgets, proactively mitigating risks and dependencies
• Coordinate activities across Product, Marketing, Sales, and Operations to ensure seamless go-to-market execution and adoption
• Communicate project status, milestones, and outcomes effectively to senior leadership and stakeholders, fostering transparency and accountability
• Leverage AI-powered project management tools and data-driven insights to forecast risks, streamline workflows, and enhance decision-making
• Drive post-launch evaluations and continuous improvement initiatives to maximize customer and business impact

Senior Project Manager, Product Launches – GTM

Customer Success Manager

• Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives.
• Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce.
• Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met.
• Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams.
• Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction.
• Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience.
• Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth.
• Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value.
• Gather and share customer feedback with internal stakeholders to inform product development and process improvements.
• Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.

Customer Success Associate

Customer Support

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the company's proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Customer Support Associate

Brand Designer

• Evolve and maintain brand identity across Revalize’s portfolio, ensuring consistency, scalability, and a compelling visual perspective across all marketing touchpoints.
• Design assets for campaigns, social media, web, and events, covering digital promotions, content marketing materials, and event branding.
• Own production workflows and scalable design systems by coordinating with agency partners, upholding quality standards, and maintaining templates, style guides, and brand toolkits that enable self-service across marketing teams.
• Support video content by contributing creative direction, visual narratives, and light motion graphics in collaboration with internal teams or agency partners.
• Contribute to the design of webpages and campaign microsites, providing creative input aligned with brand standards to support engagement and conversion.
• Collaborate cross-functionally with Brand, Product Marketing, Events, and Demand Generation teams to translate complex product concepts into clear, compelling visuals and deliver impactful creative across channels.

Product Manager

• Drive the evolution of flagship solutions for the Food Equipment Services industry
• Translate strategic product vision into outcome-driven roadmaps
• Partner with Engineering to deliver measurable impact
• Lead customer discovery through interviews and data analysis
• Own roadmap outcomes and release strategies
• Identify and validate AI improvement opportunities

• Provide superior software support to Revalize clients
• Resolve technical and functional issues for customers
• Communicate directly with customers in a professional manner
• Contribute to the improvement of knowledgebase articles and functional documentation

German Speaking Customer Support Associate, CAD 3D

• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Customer Success Associate, German

Director

• Inspire, lead, and develop a high-performing global team of Implementation Consultants
• Design and champion a scalable, standardized implementation methodology
• Drive execution rigor by ensuring projects are delivered on time and within budget
• Deliver impactful SaaS platform training in partnership with functional leaders
• Oversee global resource planning to optimize utilization
• Identify and implement process innovations
• Track, forecast, and report on critical Professional Services KPIs
• Collaborate cross-functionally with Sales, Customer Success, Product, and Operations
• Build and maintain executive-level relationships with key customers
• Harness AI-enabled tools and methodologies to scale implementation processes

Senior Director, Global SaaS Implementations

Account Executive

• Beratung und Verkauf von PLM- und CPQ-Software
• Akquise von Neukunden
• Qualifizierung von Neukunden-Leads
• Identifikation von Kundenanforderungen
• Präsentation von passgenauen Lösungen
• Begleitung und Durchführung von Demos
• Full-Sales-Cycle-Management
• Betreuung von Neukunden - sowohl telefonisch als auch vor Ort
• Erkennen von Cross-Selling-, als auch Up-Selling-Potenzialen
• Pflege der Vertriebsprojekte und Kundendaten im CRM
• Aktive Nutzung weiterer IT-Tools zur Vertriebsunterstützung
• Steuerung und Überwachung der Sales-Pipeline

• Lead a global team responsible for delivering world-class implementation services
• Ensure scalable, standardized methodologies
• Inspire and develop a high-performing global team
• Drive execution rigor for on-time and within-budget projects
• Deliver impactful SaaS platform training
• Oversee global resource planning to optimize utilization
• Identify and implement process innovations
• Track, forecast, and report on critical Professional Services KPIs
• Collaborate cross-functionally to drive strategic initiatives
• Build and maintain executive-level relationships with key customers
• Harness AI-enabled tools to optimize resource allocation

Senior Director, SaaS Implementations

Product Marketing

• Lead market and customer research focused on manufacturing audience groups
• Develop a deep understanding of manufacturing ERP environments
• Analyze competitive solutions, buyer needs, and industry trends
• Own positioning, value propositions, and messaging for CPQ solutions
• Partner closely with enterprise sales representatives and support complex deal cycles
• Own the end-to-end go-to-market strategy, applying AI and analytics
• Collaborate with Product Management to influence roadmap discussions

Senior Product Marketing Manager – SaaS

Financial Planning and Analysis

• Assist the VP of FP&A with company-level financial and business analysis related to forecasting, month-end, quarterly reporting, and annual planning.
• Routinely deliver accurate and informative information to stakeholders including private equity investors, board members, business leaders, and the broader finance team.
• Support all financial planning activities including monthly recurring revenue projections, quarterly forecasts, and annual operating plan.
• Partner with business leaders to assist with managing financial performance and tracking functional performance toward financial objectives.
• Leverage AI-driven tools and predictive analytics to enhance forecasting accuracy and identify financial trends proactively.