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About the role
Key responsibilities & impact- Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives.
- Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce.
- Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met.
- Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams.
- Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction.
- Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience.
- Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth.
- Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value.
- Gather and share customer feedback with internal stakeholders to inform product development and process improvements.
- Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.
Requirements
What you’ll need- Bachelor’s degree (or equivalent professional experience).
- 1–2 years of experience in Customer Success, Account Management, or another customer-facing role.
- Fluency in German and English, both written and spoken.
- Proven experience managing renewal and negotiation conversations.
- Strong verbal and written communication skills with professional presence.
- Ability to understand customer business needs and clearly connect them to product value.
- Demonstrated problem-solving skills and experience developing creative solutions.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with CRM tools (Salesforce preferred) and Microsoft Office 365 suite.
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementrenewal managementnegotiationdata analysisproblem-solvingproduct adoptioncustomer retentionupsellingcross-selling
Soft Skills
communicationorganizational skillscustomer advocacycollaborationtime managementprofessional presencecreativityadaptabilityattention to detailcustomer focus
Certifications
Bachelor's degree