Rentokil Pest Control North America

General

• Efficiently respond to and resolve large volumes of daily fleet requests while maintaining calm demeanor and positive attitude
• Review and authorize maintenance and repair decisions on vehicles within company guidelines
• Direct internal requests to proper contacts as necessary
• Work collaboratively with internal and external customers to help streamline processes and solve problems
• Effectively administer a variety of worksheets and provide up-to-date status of the current position
• Coordinate transfers, disposals, and vehicle deliveries with vendors and local office management
• Build strong professional relationships with local office managers, department heads, and vendors to facilitate smooth workflow
• Ability to communicate and enforce fleet policies and procedures
• Work with internal colleagues and vendors to ensure fleet compliance with various government departments/requirements (i.e., DOT, DMV, MVRs, etc.)

Fleet Administrative Support Professional

Infrastructure Engineer

• Responsible for providing technical leadership and expertise in strategy and standards development
• Designing, implementing, and maintaining complex IT systems, applications, and networks
• Oversee the technical aspects of relevant systems and ensure they are secure, scalable, and reliable
• Provide guidance on the latest technologies and trends in the industry
• Lead technical projects, manage vendor relationships, and communicate effectively with stakeholders
• Mentor fellow engineers
• Anticipate user’s and client’s needs during solution building
• Ensure systems are available and performing as expected
• Identify and implement new technologies that improve efficiency and effectiveness

Principal Engineer – IT Infrastructure

Data Engineer

• Serving as a key technical leader within the Data and Analytics organization
• Translate the Sr. Director’s enterprise data strategy into actionable technical roadmaps and architectural patterns
• Guide the development and lifecycle management of data solutions across reporting, predictive intelligence, and data science domains
• Lead the analysis and design of complex, high-impact projects, products, and shared infrastructure services
• Proactively identify and socialize opportunities to simplify or rationalize the data platform
• Supervise a team of 1–2 Data Architects
• Define and maintain architectural governance, data modeling standards, and security protocols
• Partner with the VP of Business Intelligence and IT Data Engineering

Senior IT Data Architect

• Perform industry leading pest management services for commercial customers
• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Drive and safely operate a company provided service vehicle

Commercial Pest Control Technician

Customer Support

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Customer Service Representative

Account Executive

• Responsible for cold call prospecting, selling and implementing new business that aligns with the definition of a national account
• Maintain high levels of cold call prospecting activity through various prospecting tools
• Capture weekly new business outreach activity, contracted sales, started sales, contract vs job sales in CRM
• Identify and develop relationships with prospective customers to leverage strategic selling methods
• Travel to various meetings with prospective customers, customers, tradeshows and internal trainings/meetings that will produce a ROI
• Collaborate with Director of NA Sales to achieve annual base line target
• Works with counterparts to share leads and cross-sell NA residential opportunities, commercial pest and bird opportunities
• May manage some amount of current customer business which will require business reviews, price adjustments and renewals

National Account Executive, Pest

Sales

• Sell the company's pest management services and products to new and existing residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM
• Provide expert knowledge to new service installations

Residential Sales Specialist

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Perform data analysis of plans, resource availability and territory
• Maintain geographic codes, addresses and customer information
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
• Communicate routes within assigned territory to service personnel
• Summarize and review plans daily with the Service Planning Supervisor
• Create summary reports daily and provide to supervisor

Planning Specialist, Customer Experience

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Perform data analysis of plans, resource availability and territory
• Maintain geographic codes, addresses and customer information
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
• Create route plans using work order data and route analysis software
• Communicate routes within assigned territory to service personnel
• Summarize and review plans daily with the Service Planning Supervisor
• Create summary reports daily and provide to supervisor
• Perform other duties as assigned

Human Resources

• Partner with the CHRO and HR Leadership Team to translate enterprise priorities, external business context, and executive focus areas into a clear strategic agenda for the HR function
• Support the CHRO in preparing for high-impact discussions, decisions, and leadership forums by developing clear narratives, framing materials, recommendations, and follow-up actions
• Drive strategic initiatives and special projects that require executive visibility, cross-functional coordination, and disciplined follow-through across multiple stakeholders
• Identify issues that require leadership attention, connect interdependencies across teams and initiatives, and help sequence actions to maintain momentum on the highest-priority work
• Facilitate discussions with senior leaders to clarify priorities, surface tradeoffs, align on decisions, and translate broad direction into focused action
• Develop executive communications, presentations, and strategic updates that synthesize complex information into concise insights, key messages, and decision-ready recommendations
• Partner with leaders across HR, Finance, Communications, Technology, and the business to ensure strategic priorities are well defined, aligned, and advanced with pace and discipline

Senior Manager, HR Strategy

IT Support

• Provides essential frontline technical support to end users for all areas of the business
• Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc.
• Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate
• Maintains records and advises relevant persons of actions taken
• Under direct supervision manages daily support incidents in line with documented guidelines and procedures
• Attends team operational meetings and training to remain current with system and process changes as they occur
• Provides instruction and best practice to users on systems, products and services

IT Support Agent

Outside Sales

• Sell the company's industry-leading pest management services and products to new and existing residential customers
• Consult with customers and perform an analysis using expert knowledge of the company's products
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians
• Develop proposals for customers to resolve existing pest issues while proposing additional enhancements
• Follow up on past proposals to close sales opportunities

Outside Sales Professional

Customer Service Representative I

Strategy

• Support the Chief Executive in defining and tracking the progress of the company’s operational roadmap and high-priority corporate objectives
• Lead critical business projects and cross-functional initiatives that do not yet have a permanent home within the existing organizational structure
• Monitor core operational and financial metrics to provide the Chief Executive with actionable insights regarding business performance and efficiency gaps
• Act as the primary point of contact between the Chief Executive and department heads to ensure operational alignment and eliminate organizational silos
• Identify and resolve bottlenecks in cross-departmental workflows before they require the Chief Executive’s direct intervention
• Facilitate operational leadership meetings, ensuring agendas focus on high-leverage topics and that action items are executed with rigor
• Prepare comprehensive executive briefings, presentations, and decision frameworks for Board and Executive Committee sessions
• Draft internal operational communications and operational updates to ensure the Chief Executive’s strategic priorities are clearly understood across the workforce

Strategic Advisor

Manager

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions