Rentokil Pest Control North America

Data Engineer

• Guide the development and management of a portfolio of solutions in the data, reporting, predictive intelligence, and data science domains
• Provide architectural direction and guidance to data engineering teams
• Translate business problems, requests, and/or requirements into defined data solutions
• Document the data platform to effectively capture and communicate how business capabilities are realized or enabled through technology and process
• Develop strategies, roadmaps, principles, standards, and best practices for the data platform
• Develop PoCs as required
• Support engineering teams in executing against strategies, roadmaps, principles, standards, and best practices for the data platform
• Provide coaching, mentoring and guidance for engineering and delivery teams
• Analyze industry, technology, and market trends to introduce best practice frameworks/capability models tailored to control costs, provide higher quality and/or increase predictability of service delivery

IT Data Architect

Operations

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Manager – Operations

Operations Manager

Procurement

• Responsible for the procurement process for certain of Rentokil-Terminix NA spend
• Management of cross-functional teams to facilitate the definition of category plans
• Defining and leading negotiations, supplier, and stakeholder management
• Optimize NA spend in the relevant category
• Deliver category plans to drive savings, risk mitigation, and sustainability
• Lead the external-facing commercial process (3rd party spend)
• Define category sourcing strategies
• Manage high-value, high-complexity SOWs, RFx's, and contracts
• Contract manage the ongoing relationship at senior levels
• Own the relevant spend maps for agreed categories
• Proactive review of existing contracts to identify business and mitigate risk
• Develop and manage annual cost savings, working capital improvement, budgets, and supplier performance targets

Category Manager

Communications

• Responsible for overseeing, developing, and implementing communications initiatives to drive enterprise change and upskill leadership capabilities.
• Acts as a strategic business partner to the senior leadership team.
• Defines the end-to-end Change Leadership and Communication framework for the organization.
• Connects the internal and external voice of the organization through storytelling.
• Directs a high-performing team of specialists, overseeing recruitment, performance management, and professional development.
• Guides the team in the writing, design, and timely production of communication materials.
• Develops strategies to utilize new media technologies consistent with overall vision and business objectives.
• Identifies potential organizational risks and assists with crisis communication planning.

Director, Corporate Communications – Change

Data Analyst

• Create reports, scorecards, dashboards, and other tools to drive improved performance within the functions
• Serves up reporting for consumption across the organization in a way that informs and drives the organization to insight
• Develop reports and dashboards with Power BI, Qlik, Web, Excel, and other that satisfy the needs of the functional teams
• Support Finance, Legal, Safety, Procurement, Supply Management, Fleet, Field Ops with analytical support as needed
• Deliver decision support tools that are clear and intuitive providing actionable information
• Implements business logic into the reporting layer, as needed, to create complex reporting
• Recommends changes in processes or systems that lead to improved data capture and availability in the data repository
• Create and maintain support tools to support field operations, in accordance with RTX Way
• Steward data governance practices and rationalize the production environment
• Ensure KPIs used in the MPR, MBRs, and MMA are timely and accurate for executive reporting

Senior Data Analyst, BI - Sales Intelligence

Human Resources

• Responsible for translating enterprise HR strategy into a focused, executable roadmap
• Ensure strategic priorities are structured and sequenced for maximum business impact
• Establish the operating rhythm and standards required to maintain visibility into complex initiatives across the HR function
• Drive discipline in prioritization and resource allocation to ensure HR investments align with business performance
• Orchestrate the development and continuous refinement of the integrated HR enterprise roadmap
• Govern the HR portfolio management capability by establishing standardized tools, templates, and execution rhythms across the function
• Facilitate complex prioritization and tradeoff discussions with the HR Leadership Team (HRLT)
• Design and manage a structured intake process for new strategic requests
• Monitor portfolio health by tracking key milestones

Senior Manager, HR Strategy – Portfolio

Inside Sales

• Sell and upsell Pest Management Services and Products to residential prospects and current clientele
• Manage inbound daily sales calls expectations
• Maintain a 60% or better closing rate
• Execute the Inside Sales 6 Step Sales Approach
• Follow up on all Proposed/Proposed/Open Orders
• Execute outbound and SMS campaigns as needed
• Organize call and email activities to maximize customer interface time

Inside Sales Professional

Infrastructure Engineer

• Collaborate with teams to ensure IT infrastructure is maintained
• Design and implement new systems and networks
• Monitor system performance and security
• Provide technical support and guidance to users
• Maintain all IT infrastructure documentation

IT Infrastructure Engineer

Sales

• Supports a branch in attaining sales goals and branch revenue objectives
• Responsible for improving the productivity of the assigned group of sales colleagues for residential products and services
• Provide mentoring and coaching to field sales professionals to maximize performance within their defined market
• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits
• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization
• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication

Branch Sales Manager

Customer Support

• Ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns
• Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
• Documenting customer information and call history information accurately for future reference
• Processing orders for new services requested
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
• Preparing correspondence and coordinating with other functions as necessary to resolve issues

Customer Service Representative

• Responsible for the development and performance of all sales activities in the assigned region
• Hire, onboard, train, manage & engage team of sales managers in designated area
• Support collaboration between Sales and Operations within territory
• Lead weekly meetings with Team to monitor performance
• Provide ongoing technical training on services offered in the assigned territory
• Monitor sales start rates through the key relationship with Operational Leadership
• Increase unit sales and dollars by implementing, teaching and enforcing company sales practices
• Monitor and ensure creative and methodically sound sales programs for proper use of sales materials

Region Sales Manager

IT Support

• Provides essential frontline technical support to end users for all areas of the business
• Provides level-two support to remove obstacles keeping business users from performing work normally
• Performs advanced troubleshooting and drive solutions using specialized expertise
• Accountable for the installation, maintenance and support of various hardware and software components, as well as peripherals
• Responsible for receiving and handling user requests for support in accordance with established procedures
• Promptly respond to these requests by providing information to resolve the issue or escalate the ticket as needed
• Maintain detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied
• Participate in operational meetings and training sessions
• Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
• Uses system management software and tools to collect agreed performance statistics

IT Data Architect

Manager – Operations

Operations Manager

Category Manager

Director, Corporate Communications – Change

Senior Data Analyst, BI - Sales Intelligence

Senior Manager, HR Strategy – Portfolio

Inside Sales Professional

IT Infrastructure Engineer

Branch Sales Manager

Customer Service Representative

Region Sales Manager

Operations Manager

Operations Manager

IT Support Specialist