Customer Service Representative I

Rentokil Pest Control North America

Customer Service Representative handling customer inquiries via phone and in person for Rentokil. Gathering information to resolve concerns and maintain excellent customer relations.

Posted 6/13/2026full-timeMurfreesboro • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone

Requirements

What you’ll need

High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent listening skillscommunication skillsmultitasking skillscalm under pressureteamworkattention to detailwillingness to learnorganization skillstime management skillspleasant phone voice

Certifications

high school diplomaGED