Planning Specialist, Customer Experience

Rentokil Pest Control North America

Planning Specialist utilizing route analysis software to create tactical plans for Rentokil branches. Collaborating with service personnel and management to optimize resources and customer information.

Posted 6/24/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
Perform data analysis of plans, resource availability and territory
Maintain geographic codes, addresses and customer information
Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
Create route plans using work order data and route analysis software
Communicate routes within assigned territory to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create summary reports daily and provide to supervisor
Perform other duties as assigned

Requirements

What you’ll need

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
1-2 years of related experience as dispatcher and/or customer service agent

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

route analysis softwaredata analysisrouting and scheduling software systemsMS Office ApplicationsExcelattention to detailability to read business documentsmaintenance instructionsprocedural manualsgovernment regulations

Soft Skills

verbal communicationwritten communicationpublic speakinganalytical skillsability to manage multiple tasksinterpersonal skillsattention to detail

Certifications

high school diplomaGED