IT Support Agent

Rentokil Pest Control North America

IT Support Agent providing technical support to end users for a global pest control leader. Handling support requests via calls, chat, and service tickets to ensure business continuity.

Posted 6/16/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides essential frontline technical support to end users for all areas of the business
Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc.
Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate
Maintains records and advises relevant persons of actions taken
Under direct supervision manages daily support incidents in line with documented guidelines and procedures
Attends team operational meetings and training to remain current with system and process changes as they occur
Provides instruction and best practice to users on systems, products and services

Requirements

What you’ll need

This is an entry level position; 0-3 years of experience required
Working in a Service Desk providing support to a complex customer base
Diagnosing and resolving complex IT-related support requests (hardware, software, and applications)
High School degree OR equivalent professional certification OR equivalent work experience

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Multiple avenues to grow your career
Training and development programs available

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportincident resolutiondiagnosing IT issuesresolving hardware issuesresolving software issuesresolving application issues

Soft Skills

communicationproblem-solvingcustomer serviceteam collaborationinstruction

Certifications

High School degreeprofessional certification