Remote Recruitment

Account Executive

• Own a portfolio of client accounts and drive revenue growth
• Conduct regular client reviews and identify upsell opportunities
• Manage contract renewals and commercial negotiations
• Resolve client escalations promptly and professionally
• Collaborate with internal teams to deliver outstanding client outcomes

Accounts Payable

• Process high volumes of supplier invoices and credit notes accurately
• Reconcile supplier statements and resolve discrepancies promptly
• Prepare and process weekly and monthly payment runs
• Maintain the accounts payable ledger and filing systems
• Support the finance team during month-end close and audit

Accounts Payable Clerk

Operations

• Manage day-to-day operations of the team, ensuring smooth workflow and meeting deadlines.
• Coordinate with internal stakeholders to resolve operational issues and improve processes.
• Develop and implement operational procedures to improve efficiency and productivity.
• Provide exceptional customer service to Mandarin-speaking clients, responding to queries and resolving issues in a timely manner.
• Collaborate with the team to achieve collective goals and objectives.
• Analyse data and metrics to identify areas for improvement and implement changes.
• Develop and maintain relationships with external partners and suppliers.
• Ensure compliance with company policies and procedures.

Operations Coordinator – Mandarin Speaking

Sales

• Provide sales support to the sales team, including lead engagement and data entry
• Assist in the development of sales strategies and processes to improve team performance
• Collaborate with the sales team to identify and pursue new business opportunities
• Conduct research and analysis to provide insights and recommendations to the sales team
• Develop and maintain relationships with key stakeholders, including clients and partners
• Create and manage sales reports and dashboards to track team performance
• Identify and implement process improvements to increase team efficiency
• Provide administrative support to the sales team, including scheduling and travel arrangements

Sales Support Team Member

General

• Contact dormant leads via phone to invite them to a paid event
• Meet daily targets for sales performance and ticket sales
• Use sales skills to persuade leads to purchase tickets
• Maintain accurate records of calls made and follow-up actions
• Collaborate with the sales team to achieve overall sales targets
• Develop and implement strategies to improve sales performance
• Analyse sales data to identify trends and areas for improvement
• Provide regular updates on sales performance to the team and management
• Stay up-to-date with company promotions and product offerings

Dialer

• Develop and execute sales strategies to meet and exceed sales targets in the UK market
• Build and maintain strong relationships with existing and new clients, understanding their needs and preferences
• Use language skills to communicate effectively with Mandarin-speaking clients, ensuring seamless sales interactions
• Stay up-to-date with market trends, competitor activity, and industry developments to inform sales strategies
• Collaborate with internal teams to ensure alignment and effective communication
• Identify and pursue new business opportunities, leveraging existing client networks and relationships
• Analyse sales data and performance metrics to inform sales strategies and optimise results
• Provide regular sales reports and updates to management, highlighting successes and areas for improvement

Sales Executive, Mandarin Speaking

Assistant

• Manage and oversee the end-to-end interview process for candidates once they enter the recruitment pipeline
• Act as the primary point of contact for candidates throughout the interview journey
• Coordinate interview scheduling between candidates and hiring managers across multiple stages
• Maintain clear and consistent communication with candidates regarding timelines, feedback, and next steps
• Conduct initial candidate screening calls when required
• Build and maintain positive relationships with both current employees and prospective candidates
• Ensure candidates have a professional and positive interview experience at every stage
• Manage the onboarding process for successful candidates, ensuring a smooth transition into their roles
• Coordinate onboarding documentation, introductions, and early-stage communication with new hires
• Maintain accurate candidate records and interview documentation within internal systems
• Liaise closely with hiring managers and recruitment teams to ensure efficient interview progression
• Handle administrative tasks associated with the recruitment process, including interview coordination, feedback collection, and candidate updates
• Identify opportunities to improve the candidate experience, onboarding journey, and interview process efficiency

Candidate Experience Assistant

Client Services Representative

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service.
• Take full ownership of client enquiries and issues, seeing them through to resolution.
• Communicate professionally with UK-based clients via phone and email.
• Proactively identify potential issues and resolve them before they escalate.
• Build strong client relationships through active listening and thoughtful questioning.
• Liaise with internal teams to ensure smooth order processing and fulfilment.
• Maintain accurate records of client interactions and follow-up actions.
• Continuously identify opportunities to improve the client experience and internal processes.
• Act as a trusted point of contact for clients, providing timely updates and solutions.

Client Service Manager

• Engage and nurture a warm database of existing clients and qualified leads via phone, email, and CRM platforms.
• Conduct professional consultative sales conversations to identify client needs, goals, and investment readiness.
• Present and sell premium business acquisition and mentoring programmes.
• Manage the full sales cycle from initial engagement through to closing.
• Consistently follow up with long-term leads and maintain strong relationships.
• Maintain accurate CRM records, sales notes, and pipeline activity.
• Meet and exceed monthly sales targets and KPIs.
• Represent the company professionally during all client interactions.
• Collaborate with the wider sales team to maximise conversion opportunities.

Business Acquisition Sales Consultant

Business Development Rep

• Generate and qualify new business opportunities through outbound prospecting, cold calling, and lead generation activities.
• Build, manage, and maintain a healthy pipeline of qualified prospects.
• Conduct professional consultative sales meetings with UK-based clients.
• Understand client requirements and present tailored solutions.
• Handle objections confidently and negotiate effectively to close sales.
• Develop persuasive sales proposals and presentations.
• Build and maintain long-term client relationships.
• Accurately update and maintain CRM records and sales activities.
• Provide regular pipeline forecasts and activity reports to management.
• Achieve and exceed monthly sales targets and KPIs.

Business Development Manager

SEO Marketing

• Lead and develop the agency's SEO function, ensuring best practices and innovation across all client accounts.
• Keep the agency informed of industry developments, algorithm updates, emerging technologies and evolving search trends.
• Collaborate with wider digital marketing teams to ensure SEO strategies align with Paid Media, Measurement and Conversion Rate Optimisation initiatives.
• Drive continuous improvement of SEO processes, standards and methodologies.
• Coach, mentor and support team members, contributing to performance reviews and professional development.
• Develop and oversee SEO strategies for clients across a diverse range of industries.
• Implement and manage technical SEO, content optimisation and off-page SEO initiatives.
• Serve as a trusted advisor for clients, proactively communicating performance, opportunities and recommendations.
• Analyse campaign performance and identify opportunities to increase organic traffic, leads and revenue.
• Ensure quality assurance across all SEO deliverables.
• Support new business activities by contributing to proposals, developing SEO strategies and attending client pitches.
• Represent the agency through thought leadership, industry events, networking opportunities and online content.
• Trial and evaluate new tools, software and methodologies, sharing insights with colleagues and clients.
• Act as the agency's SEO subject matter expert, providing guidance on complex client challenges and industry developments.
• Delegate work effectively to internal team members and external partners.
• Provide clear briefs, strategic direction and constructive feedback.
• Work closely with the Studio Manager to address resource planning and project delivery requirements.
• Foster a collaborative, high-performance culture focused on client success.