regiocom SE

Call Center Representative

• Handle customer inquiries about contracts, tariffs, and invoices — by phone and in writing
• Provide support for topics such as supplier switches and electricity and gas connections
• Act as the voice of customer service and ensure genuine customer satisfaction

Call Center Agent – Career Changer

Sales

• Handling customer inquiries by phone and in writing — all inbound
• You resolve customer inquiries related to: new contracts and master data changes, supplier switches, electricity and gas connections, tariff upgrades, identifying sales opportunities and providing appropriate advice
• Careful documentation in the system
• You are THE service partner and bring a smile to your customers' faces.

Customer Advisor – Sales, Career Changer

Customer Support

• You respond to customer inquiries about contracts, tariffs and billing — by phone and in writing
• You are the voice of customer service and ensure genuine customer satisfaction
• Through your commitment, you help ensure our customers remain satisfied and feel well advised

Customer Service Representative – Energy Sector

• You handle all telephone inquiries related to TV, internet and telephone services.
• You delight customers with your responses.
• You bring a smile to your customers' faces.
• You acquire customers for products and services offered by a modern cable network.

Customer Service Advisor, Call Center Agent

• Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound!
• Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries
• Recording and updating customer data (including master data, billing-relevant data, etc.)

Call Center Agent – Energy Customer Service

• put a smile on your customers' faces
• serve as the first point of contact for customers with questions about Vodafone products
• resolve customer inquiries confidently and empathetically
• contribute to strong customer retention through outstanding service

Customer Service, Sales

• You bring a smile to the faces of your customers.
• You handle all inbound phone inquiries related to parcel tracking and returns (return shipments).
• You delight customers with your responses.

Customer Service Representative – Call Center Agent, Inbound Logistics Project

• Support a wide range of tasks to ensure smooth operations and efficient workflows
• Create and optimize SQL scripts and database queries
• Develop and improve application-specific solutions for data analysis and processing to optimally support our processes
• Handle written communication and occasional phone inquiries from market partners
• Collaborate regularly with internal departments across all business areas to achieve shared goals
• Gain comprehensive insight into all sales processes of a leading energy provider and build expertise in this field

Application Support Specialist, German-speaking

• Analyze, design and implement solutions for processes in the energy sector
• Support the migration from SAP R/3 to S/4HANA
• Develop and maintain role and authorization concepts (including Fiori & Cloud)
• Advise business units on technical and business-related questions