Call Center Agent – Energy Customer Service
regiocom SE
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €2,460 - €2,800 per month
About the role
- Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound!
- Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries
- Recording and updating customer data (including master data, billing-relevant data, etc.)
Requirements
- Communicative and proficient in German at C1 level.
- Independent and conscientious working style.
- Empathetic and solution-oriented when addressing customer concerns.
- Enjoy advising customers and take pleasure in optimizing customer satisfaction.
- Reside in Salzwedel or the surrounding area.
Benefits
- Secure, future-proof position with a permanent contract from day one!
- Fixed salary €2,460.00 for full-time employment + attendance bonus of €0.50 per hour
- Additional commission and LOV — your effort pays off!
- Time off matters to us — vacation scales up to 30 days; starting at 24 days
- Job ticket (subsidy for the Deutschlandticket) and company bike leasing
- Fully paid intensive basic training full-time, followed by supervised onboarding with close professional support on site after the basic training
- Part-time possible from 30 hours/week
- Flexible working hours Mon–Fri 08:00–19:00 and one Saturday per month, with a maximum of 40 hours/week and guaranteed four-week advance planning through a rotating shift schedule including the opportunity for input
- Employee discounts, events and a professional health management program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicativeempatheticsolution-orientedindependent working styleconscientious working stylecustomer advisingcustomer satisfaction optimization