Red Lobster

Business Development Rep

• Driving the strategic growth of the company’s franchise system through new franchise sales, market expansion, and long-term development partnerships.
• Lead the end-to-end franchise sales process—from prospecting and lead qualification through deal structuring and execution.
• Build and manage a robust franchise sales pipeline.
• Identify and pursue strategic multi-unit, area development, and master franchise opportunities.
• Lead all stages of the franchise sales lifecycle, including prospect engagement, site pipeline dialogue, financial review, and deal negotiation.
• Partner closely with Legal on franchise agreements and collaborate with Finance to evaluate franchisee financial capability.

Vice President – Franchise Sales, Business Development

Financial Planning and Analysis

• Partner with Operations and Finance Leadership to evaluate performance, forecast outcomes, and ensure alignment with financial targets and strategic objectives.
• Lead initiatives focused on improving unit-level profitability through analysis of key drivers such as labor efficiency, cost control, and operational execution.
• Identify performance gaps through outlier detection, trend analysis, and variance analysis, and translate findings into clear, actionable recommendations.
• Perform root cause analysis on underperformance, distinguishing between operational, financial, and process-driven issues.
• Develop and implement structured action plans in collaboration with cross-functional teams to address performance issues and track measurable improvements.
• Design and maintain scalable analytical frameworks and reporting tools that enable consistent performance monitoring and decision-making.
• Proactively identify data inconsistencies and gaps, resolve discrepancies, and improve overall data reliability and reporting accuracy.
• Support underperforming locations or business units through targeted deep-dive analyses and ongoing performance monitoring.
• Build financial and operational models that connect business activities to financial outcomes, enabling scenario planning and forward-looking decision support.
• Communicate insights effectively to stakeholders at varying levels, translating complex data into clear business implications and recommended actions.

Senior Financial Analyst

Bookkeeper

• Coordinate the daily operations of the offshore Accounts Payable team
• Provide invoice processing support to onsite invoice keyers and approvers
• Prepare weekly summary of KPIs and provide meaningful analysis to management along with recommendations for streamlining the existing processes
• Maintain strong vendor relationships through effective communication
• Perform general accounting duties, examples include balancing sub ledgers and general ledgers, analyzing restaurant level utility expenses and preparing journal entries
• Perform period close accounting duties including preparation of general ledger reconciliations, posting accruals, managing period close checklist
• Provide periodic support and problem resolution to the third-party utility bill processor
• Collaborate with other team members within Accounts Payable and other Departments

Accounts Coordinator

Accounting Manager

• Supports the Accounts Payable team by assisting with the review and resolution of invoice and payment issues
• Ensures vendors are paid accurately and on time
• Responsible for researching discrepancies
• Responds to routine inquiries
• Works with internal teams and vendors to obtain needed information
• Helps maintain accurate records
• Supports daily and monthly Accounts Payable activities in accordance with company policies and basic accounting principles
• Receives restaurant manager and director calls and addresses their questions with regards to vendors’ payment status and other issues
• Receives and resolves escalated vendor invoice/payment calls
• Processes and resolves alcohol check payment issues
• Processes national account invoices that are centrally billed (consolidated billing)
• Reviews and processes vendor statements for non-consolidated national accounts
• Receives and responds to restaurant operator P&L questions
• Reviews and approves invoice processing corrections from the offshore team
• Provides ongoing quality training & development for offshore team
• Monitors and engages on vendor emails
• Researches and collects AP vendor debit balances
• Supports with accounting month end close activities

Senior Accounting Processor

• Directly oversee all income tax matters, including U.S. federal, state, and Canadian income tax compliance, planning, audits, and related reporting.
• Provide strategic leadership and review oversight for indirect taxes, including sales and use, property, and other transactional taxes across U.S. and Canadian operations.
• Ensure compliance with federal, state, provincial, and local tax laws, including timely and accurate filing of all required tax returns and related reporting.
• Direct responsibility for the preparation, review, and accuracy of the tax provision and related disclosures in accordance with U.S. GAAP
• Lead income tax audits and examinations, including coordination with internal stakeholders and external advisors, and oversee indirect tax audits, including the resolution of related tax notices, assessments, and disputes.
• Evaluate the tax impact of business transactions, operational changes, and strategic initiatives, and provide practical, risk-based tax advice to senior leadership.
• Partner cross-functionally with Finance, Accounting, Human Resources, Legal, Operations, and external service providers to support business objectives and ensure tax considerations are appropriately addressed.
• Identify and implement tax planning opportunities to optimize the company’s effective tax rate while maintaining compliance and minimizing risk.
• Establish and maintain scalable tax processes, controls, and documentation
• Provide leadership and development for a team of four, including two direct reports, establishing performance expectations and driving continuous improvement and technical excellence.

Tax Director

Manager

• Support Red Lobster’s operational requirements to delivering safe, high-quality food and guest experience.
• Champion operational food safety through training, policy management, inspections and ensuring compliance with regulatory standards.
• Provide food safety direction to the Operations and Restaurant Support Center teams related to regulatory compliance and food safety management systems including HACCP, pest control, sanitation, health & hygiene, food temperature controls, foodservice equipment, basic facility management and food safety auditing
• Train team members on safe food handling, cross-contamination prevention, allergen awareness, sanitation and pest control standards.
• Manage administration of Red Lobster’s third-party food safety audits, sanitation and pest management reporting systems
• Work cross-functionally with Operations, Facilities, Training, Culinary, Strategic Sourcing and other departments as needed to support restaurant operations.
• Support the TQ management team on the creation and refinement of TQFS SOPs
• Track and publish recurring KPIs and dashboards related to vendor performance, food safety, training, and restaurant operations metrics
• Assist the TQFS management team in the development and refinement of reports on food safety trends, vendor, and restaurant performance
• Evaluate existing functional processes and systems to recommend and implement process improvements based on expert knowledge gained
• Perform routine administrative duties as needed
• Perform special projects under the direction of the TQFS management team

Vice President – Franchise Sales, Business Development

Senior Financial Analyst

Accounts Coordinator

Senior Accounting Processor

Tax Director

Associate Manager, Total Quality and Food Safety