Red Hat

Technical Account Manager

• You’ll participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel.
• You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• Respond to customer inquiries and requests, following established procedures.
• Document customer interactions and track issue resolution progress in designated systems.
• Escalate complex technical issues to senior team members for guidance and resolution.
• Participate in internal training programs to develop product knowledge and technical skills.
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
• Proactively identify and document known solutions for common technical challenges.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.

Junior Technical Account Manager, Linux

Full-stack Engineer

• Work with teams of developers focusing on the Identity Management solution in Red Hat Enterprise Linux (RHEL)
• Contribute to development, maintenance and operating of Continuous Integration systems
• Automate workflows related to development of upcoming releases of open source projects
• Be an expert on modern development practices to enable IdM teams to deliver stable and good quality software
• Identify system deficiencies, conduct technical research and analysis, and recommend solutions or fixes
• Communicate with and help internal customers across multiple time zones

Software Engineer – CI and Automation

Consultant

• Support customers in building enterprise approaches that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technical solutions.
• Continuously learn, grow, and adapt to new skills and technologies.
• Design, create and deliver content that enables the broader Red Hat organization to sell (presales), service (consulting) and support (GSS) our cloud solutions at scale.
• Participate in specific project workstreams, managing scope, timelines, and resources (including junior staff or client team members).
• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.
• Maintain a high utilization target and contribute to the scoping, engagement delivery, and solution execution for new business opportunities.
• Travel frequently (20-30 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers.

Senior Consultant – Automation

Affiliate Manager

• Deliver high-quality, advanced technical instruction on Red Hat technologies — with an emphasis on Red Hat AI Platforms and other strategic growth areas as technology trends evolve.
• Design and refine training workshops in collaboration with Portfolio, Product, and Ecosystem GTM teams to ensure alignment with business priorities.
• Translate complex technical topics into clear, practical learning experiences for diverse partner audiences.
• Design and refine training workshops in collaboration with strategic Ecosystem partners to ensure alignment with co-Creation and co-Selling motions.
• Leverage post-session feedback, NPS, and readiness metrics to continuously improve content relevance and instructional effectiveness.
• Convert in-person or workshop content into scalable modular formats (virtual ILT, e-learning, or microlearning) for broader delivery through Red Hat Learning and partner platforms.
• Collaborate with Technical Learning, Ecosystem GTM, and Partner Marketing teams to align technical enablement with partner engagement and specialization strategies.
• Build relationships with field, product, and ecosystem stakeholders to understand emerging skill needs and proactively evolve course content.
• Model Red Hat’s open culture — fostering collaboration, inclusion, and a shared sense of purpose across field and partner learning communities.

Senior Technical Instructor – Partner Enablement

Solutions Engineer

• Use your technical knowledge and excellent communication skills in Red Hat to build trusted relationships and provide technical account management for our customers.
• Guide new business with some of Red Hat’s most strategic accounts covering the top Cable providers in the US.
• Help our team create solutions and advocate compelling solutions to customers working with internal product teams and partners.
• Educate customers on the capabilities of the Red Hat solutions portfolio and conduct presentations and live demonstrations of the solutions.
• Build trusted relationships with customers’ technical staff and leadership.
• Identify and qualify opportunities; sell the value of Red Hat solutions.
• Manage and carry out complex demos and proofs of concept.
• Architect complex solutions that achieve customer requirements.
• Gain deep understanding of customer environments and use cases and be the advocate for customer priorities with the business unit (BU).
• Provide overall technical account management.

Principal Solution Architect

Business Analyst

• Analyze complex business problems and issues using data from both internal and external sources to provide actionable insights for decision-makers.
• Identify and interpret trends and patterns within datasets to uncover influences and provide a comprehensive understanding of the business landscape.
• Construct forecasts and develop strategic and tactical plans based on thorough business data analysis and market knowledge.
• Create detailed specifications for reports and analyses based on business needs, ensuring alignment with available data elements.
• Provide consultation to users, leading cross-functional teams to address and resolve business issues effectively.
• Utilize system reporting tools to produce datasets and reports, facilitating in-depth analysis and informed decision-making.
• Support the development and optimization of partner programs and incentive structures through advanced analytics and modeling techniques.

Data & Insights Analyst

Software Engineer

• Act as the primary technical advisor to the Vice President of Telco Engineering, aligning priorities with telco strategy and addressing pressing technical concerns
• Represent leadership in high-impact customer, partner, and internal stakeholder meetings; anticipate needs and ensure continuity in decision-making
• Dive into complex telco challenges (e.g., 5G network optimization, RAN, AI and automation) and develop innovative solutions in collaboration with our partners through research and experimentation
• Collaborate with engineering teams and senior leadership to define telco technical strategy, ensuring alignment with business goals and industry trends
• Provide expert guidance on telco network architecture, cloud-native solutions, and edge computing; advocate for scalability, reliability, and security in telco systems
• Mentor engineering teams, foster a culture of technical excellence, and champion knowledge sharing in telco technologies
• Stay informed about telco trends (e.g., Open RAN, AI-driven network automation) and evaluate their impact on products, advising on strategic adoption
• Proactively identify technical risks in telco systems and lead initiatives to ensure robustness and compliance with industry standards
• Represent and act as spokesperson for Red Hat in telco forums, conferences, and media publications to build industry reputation as a thought leader in telco innovation

Technical Advisor, Telco Engineering

• Provide guidance to consultants with less experience in order to achieve set goals
• Help with the implementation of different projects on the scope.
• Address the infrastructure and Cloud platforms according to customer needs.
• Develop effective and efficient solutions that provide desired performance.
• Coordinate the workflow among Cloud teams, users, and yourself.
• Analyze and fix existing code base to address new requirements.
• Collaborate with customer's support teams to troubleshoot complex issues.

Senior Consultant

• Support the aligned sales team
• Provide technical sales support and architect solutions that include Red Hat’s offerings, consulting services, and training
• Facilitate the technical relationship between Red Hat and our customers

Senior Account Solution Architect

• Build and release vLLM wheels across multiple hardware backends and CPU architectures, managing complex native dependency chains including PyTorch, Triton, and other accelerator-specific libraries
• Design and maintain CI/CD pipelines spanning multiple platforms including GitHub Actions, GitLab CI, and Buildkite for build, test, and release workflows
• Manage and scale multi-cloud GPU infrastructure using Terraform and Ansible, including both bare-metal and Kubernetes-based compute runners
• Own the model validation pipeline, orchestrating accuracy evaluation, performance benchmarking, tool-calling validation, and smoke testing across dozens of LLMs on both bare metal and OpenShift
• Develop and maintain the Python tooling and automation that powers the build, packaging, validation, and release processes
• Drive adoption of agentic AI and intelligent automation to streamline engineering workflows, accelerate debugging, and reduce toil across the team

Principal Software Engineer

• Develop and manage medium-term objectives for multiple teams
• Translate strategy into tactical plans, driving successful execution
• Lead multiple teams of managers and senior contributors, ensuring they meet operational goals
• Anticipate and address complex issues affecting teams
• Contribute to the broader organizational strategy by collaborating with senior leadership
• Ensure teams understand the business strategy, are invested in departmental goals, and how their goals align to the company strategy
• Set expectations for success and resolve issues, conflicts in day to day work
• Performance/developmental coaching for multiple role types
• Lead team through changes
• Develop key relationships with stakeholders and peers
• Foster a connected and resilient team

Senior Manager, Engineering

• Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations by understanding their top business goals and priorities
• Understand customers' technical infrastructure, hardware, processes, and products
• Deliver key portfolio updates and assist customers with product upgrades
• Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
• Perform initial or secondary investigations and respond to online and phone support requests
• Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption
• Ensure a high level of customer experience with each qualified engagement
• Analyze and present periodic reviews of operational performance to customer leadership
• Establish and maintain parity with Red Hat’s open hybrid cloud strategy
• Deliver trainings and presentations to customers’ staff
• Travel, as necessary, to visit customers or internal events

Technical Account Manager – Platform

DevOps Engineer

• Engage with and develop a foundational understanding of continuous integration (CI) and continuous delivery (CD) principles
• Collaborate on the design and implementation of migrating critical legacy product pipelines to our next-generation build and release platform.
• Ensure the reliability of the build process, supporting the transition of long-term products while maintaining steady release cadences and high quality standards.
• Help define and standardize complex, siloed build requirements into unified, maintainable, and scalable engineering workflows.
• Promote the adoption of modern build practices, including automated testing, secure artifact generation, and pipeline-as-code principles across the Sustaining Engineering organization.
• Partner with product, release, and infrastructure teams to resolve dependency challenges, align on build standards, and advocate for engineering best practices.
• Provide technical guidance to the team, setting high standards for code quality, documentation, and architectural rigor during the modernization process.

Senior Software Engineer – DevOps

• Provide pre-sales technical leadership for the development and implementation of complex offerings and solutions
• Help define the account strategy and coordinate the activities of the overlay technology teams (product specialists) and customer success teams to achieve the technical win
• Gain understanding of customer business and IT environments and collaborate with sales teams to assess potential application of Red Hat's solutions, as captured in Account Plan and Customer Success Plan artifacts
• Serve as a trusted adviser for the customer and assist technology stakeholders in agreeing to and delivering on expectations
• Build relationships with Red Hat's customers and partners (especially with customer executives and decision makers) that result in deeper loyalty to Red Hat, strengthening of the Red Hat value proposition, and broader adoption of Red Hat's solutions
• Research and write the responses to technical sections of requests for information (RFIs), requests for proposal (RFPs), and requests for quotation (RFQs)
• Work with regional sales leaders to develop a go-to-market strategy for the region and assist with the delivery of strategic opportunities
• Ensure that revenue and new business quotas and service objectives are met

Senior Solution Architect

• Implement automated, containerized solutions focusing on infrastructure concerns
• Learn new technologies quickly
• Travel frequently to work with customers
• Participate in intensive training on Kubernetes and OpenShift