Junior Technical Account Manager, Linux

Red Hat

Junior Technical Account Manager at Red Hat, engaging in a comprehensive onboarding program to gain technical knowledge and customer engagement skills. Collaborating with teams to resolve technical challenges.

Posted 6/2/2026full-timeCanberra • 🇦🇺 AustraliaEntry LevelWebsite

Tech Stack

Tools & technologies

CloudGoJavaOpen SourcePython

About the role

Key responsibilities & impact

You’ll participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel.
You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
Respond to customer inquiries and requests, following established procedures.
Document customer interactions and track issue resolution progress in designated systems.
Escalate complex technical issues to senior team members for guidance and resolution.
Participate in internal training programs to develop product knowledge and technical skills.
Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
Proactively identify and document known solutions for common technical challenges.
Contribute to the creation and maintenance of knowledge base articles and support documentation.

Requirements

What you’ll need

Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, up-skilling boot camps, certificate programs, or military experience
Demonstrated project experience applying technical troubleshooting, documentation, analytical, and problem-solving skills, showcasing the ability to diagnose and resolve complex issues
Understand fundamental concepts of network communication and configuration
Motivation to engage in self-directed learning on new technologies
Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
Australian government security clearance is required for this role.

Benefits

Comp & perks

Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
Open Culture: Work in a collaborative environment where your ideas are valued and respected.
Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.

ATS Keywords

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Hard Skills & Tools

Cloud solutionsAutomation solutionsAI solutionsTechnical troubleshootingDocumentationAnalytical skillsProblem-solving skillsNetwork communicationScripting languagesProgramming languages

Soft Skills

Customer service skillsEffective communicationActive listeningPresentation skillsSelf-directed learningCollaborationIndependenceMotivationCuriosityPassion for technology

Certifications

Industry-recognized certifications