Technical Account Manager – Platform

Red Hat

Platform Technical Account Manager responsible for delivering premium support and guidance for Red Hat infrastructure. Engaging with customers to foster long-lasting relationships and trust.

Posted 5/28/2026full-timeRemote • Massachusetts, Pennsylvania, South Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $96,440 - $154,190 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Red Hat Enterprise Linuxnetworkingstorageidentity managementSatelliteIT automationAnsibletechnical troubleshootingcustomer case managementoperational performance analysis

Soft Skills

relationship managementcommunicationattention to detailcollaborationtime managementproblem-solvingcustomer advocacypresentation skillsadaptabilityproject management

Tools & Technologies

Red Hatopen hybrid cloudcustomer engagement platformssupport ticketing systemsdocumentation toolstraining softwareperformance monitoring toolscollaboration toolscloud infrastructuretechnical support systems

Certifications & Qualifications

Red Hat Certified Engineer (RHCE)

Industry Keywords

customer experiencetechnical infrastructureproduct upgradesmitigation strategiestechnical reviewsenterprise customer relationshipsIT supportcloud strategytechnology changesservice disruptions

Tech Stack

Tools & technologies

AnsibleCloudLinux

About the role

Key responsibilities & impact

Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations by understanding their top business goals and priorities
Understand customers' technical infrastructure, hardware, processes, and products
Deliver key portfolio updates and assist customers with product upgrades
Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
Perform initial or secondary investigations and respond to online and phone support requests
Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
Perform technical reviews and share knowledge to proactively identify and prevent issues
Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
Build a sense of trust with customers and serve as their advocate within Red Hat
Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption
Ensure a high level of customer experience with each qualified engagement
Analyze and present periodic reviews of operational performance to customer leadership
Establish and maintain parity with Red Hat’s open hybrid cloud strategy
Deliver trainings and presentations to customers’ staff
Travel, as necessary, to visit customers or internal events

Requirements

What you’ll need

Prior experience in a support, development, engineering, or quality assurance organization
Excellent understanding of Red Hat Enterprise Linux and related technologies like, but not limited to, networking, storage, identity management, and Satellite.
Some experience with IT automation platforms (e.g., Ansible) and their concepts
Ability to handle multiple issues and projects, while maintaining a high attention to detail
Ability to manage and grow existing enterprise customer relationships
Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely
Willingness to pursue certifications like Red Hat Certified Engineer (RHCE)
Good collaboration skills; experience working with internal as well as external resources
Ability to learn new technologies quickly
Efficient time management, as well as the ability to prioritize tasks according to their importance and urgency
Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture
Ability to communicate effectively how Red Hat’s offerings align to customers’ needs and use-cases

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!