Red Hat

Architect

• Collaborate with project and customer team members to meet timelines and goals
• Contribute to project documentation and diagrams, including quality assurance (QA) and ticket and bug management
• Mentor and share knowledge with customers
• Work directly with senior associates and telecommunication clients, understanding their industry-specific needs, to guide the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market
• Analyze client business requirements and translate them into specific technology, system, and application designs to ensure the architecture aligns with the client's long-term business goals
• Lead the architecture design activities and sessions, ensuring that various systems and technologies are integrated to meet the end customer's requirements
• Design and advocate for solutions using cloud technologies, robust design principles, multiple integration points, and automation and orchestration methods

Infrastructure Telco Architect

• Collaborate with project and customer team members to meet timelines and goals.
• Contribute to project documentation and diagrams, including quality assurance (QA) and ticket and bug management.
• Mentor and share knowledge with customers.
• Work directly with senior associates and telecommunication clients, understanding their industry-specific needs, to guide the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market.
• Analyze client business requirements and translate them into specific technology, system, and application designs to ensure the architecture aligns with the client's long-term business goals.
• Lead the architecture design activities and sessions, ensuring that various systems and technologies are integrated to meet the end customer's requirements.
• Design and advocate for solutions using cloud technologies, robust design principles, multiple integration points, and automation and orchestration methods.

Consultant

• Participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles.
• Gain hands-on experience with Red Hat's portfolio and contribute to real-world customer solutions from day one.
• Discover how we support our customers in addressing their technical, developmental, and strategic business challenges.
• Build a strong support network of your Peers, Managers, Mentors, and other Red Hatters.
• Develop technical skills that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Support the Sales organizations’ goals to deliver customer business value and build enterprise IT solutions based on Red Hat platforms.

Junior Consultant

Support Engineer

• Be a responsible party for day-to-day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries majorly in above regional languages.
• Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates.
• Perform core competencies of triage, assignment, request fulfillment, and issue remediation.
• Provide general IT support; troubleshoot IT-related problems.
• Adhere to established ticket handling procedures.
• Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer.
• Escalate unresolved calls to the next level support team following established protocols.
• Provide exceptional professional customer service to our internal Red Hat Associates in all interactions.
• Provide support for a far-ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Desk phones, mobile devices, WIFI etc.
• Support business meetings including Audio visual needs and conference room AV equipment.
• Work closely with your peers across the globe in ensuring the GES IT Support organization provides a consistent global support experience.
• Investigate problems and customer issues and find and develop solutions.
• Consult with peer engineers to promote creative solutions and improve customer satisfaction.
• Contribute to the IT knowledge management system.
• Maintain the IT knowledge management lifecycle (create, modify, and retire) following established process.

Associate IT Support Engineer/Helpdesk, Mandarin/Japanese

Backend Engineer

• Contribute to feature implementations, bug fixes, and system improvements in a collaborative, agile environment.
• Participate in all aspects of the software development lifecycle, including design, coding, testing, and peer code reviews.
• Ensure product quality by actively engaging in continuous integration (CI) and continuous delivery (CD) workflows and secure engineering practices.
• Collaborate with your peer team members, team lead, quality engineers, and other stakeholders to translate requirements into actionable user stories and successful deliverables.
• Proactively utilize AI-assisted development tools (e.g., Cursor, Claude Code, Gemini) for code generation, auto-completion, and intelligent suggestions to accelerate your day-to-day development work.
• Share technical knowledge with colleagues and continuously build your understanding of the components maintained by the team.
• Investigate, troubleshoot, and address prioritized customer issues and bugs, ensuring they have the appropriate severity level to reflect customer impact.
• Participate in agile ceremonies, maintaining a high-level understanding of the team's Jira backlog, scoping and sizing upcoming work, and providing input to the team lead during sprint planning.

Software Engineer – GoLang, Kubernetes, OpenShift

Full-stack Engineer

• Design, develop, and maintain core product capabilities for Red Hat's multicluster management platform using Go (Golang), Kubernetes, and distributed systems technologies.
• Build cloud-native platform services, APIs, controllers, operators, and control-plane components that enable enterprise-scale Kubernetes management.
• Design scalable and reusable platform features that address broad customer needs and become part of the product roadmap.
• Participate in reviews, technical design discussions, code reviews, testing, debugging, and continuous product improvement initiatives.
• Design, optimize, and orchestrate context-building strategies for Large Language Models (LLMs) to improve software engineering workflows.
• Build and enhance context pipelines, context harnesses, and evaluation mechanisms that improve the accuracy, determinism, and effectiveness of AI-generated outputs.
• Contribute to the evolution of an Agentic Software Development Lifecycle (SDLC) through intelligent agents, autonomous workflows, and AI-native engineering practices.
• Apply context engineering techniques to ensure AI tools generate context-aware, reliable, and high-quality software artifacts.
• Evaluate and leverage AI-assisted development tools to improve developer productivity, engineering velocity, and software quality.
• Help establish best practices for integrating AI into modern software development workflows.
• Actively contribute to Open Cluster Management (OCM) and related Kubernetes and CNCF ecosystem projects.

Software Engineer – AI Context Engineering

Solutions Engineer

• Gain an in-depth understanding of our customers' business goals, technical objectives and IT environments.
• Collaborate with Sales, Customer Success and Partner Ecosystem teams to assess the potential application of Red Hat and Partner solutions.
• Provide pre-sales technical leadership for the development and implementation of complex solutions and services.
• Develop strategic relationships with our customers to become a trusted advisor.
• Deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects.
• Research and write the responses to technical sections of RFIs, RFPs and RFQs.
• Coordinate the technical efforts of other Red Hat resources like Product Specialists, Support and Professional Services.
• Deliver compelling recommendations that result in the closing of new sales.
• Own and meet a bookings quota and perform regular reviews and reports about the opportunities you are working on.
• Share your expertise by contributing to documentation (e.g., wikis, quick-start guides, blog posts and white papers), developing reusable assets (e.g., demonstrations, workshops) and presenting at conferences and industry events.

Account Solution Architect

Systems Engineer

• Maintain uptime across multi-site Beaker environments; deploy and manage Lab Controllers (Python 3)
• Execute biweekly patching cycles; triage ServiceNow tickets and provide Slack-based support to QE teams
• Contribute to OpenShift migration of Beaker components; build and deploy containerized workloads with Podman
• Improve GitLab CI/CD pipelines; support the Python 2 → 3 migration
• Drive ESS V10 attestation across patching, hardening, authentication, encryption, and egress monitoring controls
• Maintain and extend Ansible playbooks for provisioning, patching, and configuration management

Senior Information Systems Engineer

Marketing

• Collaborate with product management teams to understand and assist with prioritizing feature and solutions definition
• Work with product marketing to help align outbound activities with market directions and support the roadmap and releases of our offerings
• Participate in technical aspects of go-to-market engagements like live streams, roadshows, workshops, webinars, demos of offerings and solutions, industry and partner events, and sales enablement and training
• Collaborate with sales teams where required in high-touch accounts worldwide through close engagement with field sales and services
• Engage with field and product management teams to understand and communicate customer requirements, expectations, and pain points to engineering product teams, including assisting with feature prioritization and gap analysis.
• Conduct research to inform awareness of customer needs and competitive offerings
• Create technical marketing collateral (internal and external) alongside product marketing teams, including technical presentations, whitepapers, case studies, blogs, web, social media, and more
• Create and carry out solutions demos for use externally with trade shows, customers, and more
• Work with alliance and ecosystem partners through the alliance teams to develop joint value propositions
• Create other technical marketing proof points while working with other teams that are specific to performance benchmarks, reference architectures, etc.

Associate Technical Marketing Manager – Application Platform

Manager

• Sell the complete Red Hat portfolio of solutions within assigned enterprise accounts while achieving sales goals
• Promote the Red Hat value proposition to prospective customers within a highly competitive market
• Manage complex sales cycles from prospecting to closing
• Maintain and develop new relationships within your assigned accounts
• Provide leadership to an extended team of product specialists, technologists, and professional services managers
• Excel and over achieve quota within a fast-paced organization

Strategic Accounts Manager

Digital Marketing

• Define and evolve APAC’s digital strategy and omnichannel orchestration framework
• Align owned, web, automation, and AI-driven touchpoints into cohesive end-to-end customer journeys
• Drive adoption of AI-powered marketing use cases and digital orchestration programs across APAC
• Oversee APAC digital platforms strategy and governance
• Lead customer journey analytics to identify optimization opportunities across the funnel

Senior Digital Marketing Strategist

• Develop, maintain, support features and tools for the OpenShift telco solution ecosystem
• Collaborate with Telco carrier partners to accelerate containerization of their systems and integration with the Red Hat OpenShift Container Platform (RHOCP), to ensure best in class functionality, performance, and reliability for 5G and Edge Computing networks
• Collaborate with Telecom equipment vendors to develop best practices, system integration and unit tests, CI/CD pipelines, plugins, tools, and processes to enable automated certification and ongoing validation of partner workloads
• Collaborate with upstream open source communities, industry bodies, technology standard working groups
• Work closely with platform engineering teams to troubleshoot, analyze bug root causes, and provide resolutions/recommendations
• Work closely with certification and integration teams to improve and streamline partner onboarding experience
• Work closely with the Quality Engineering (QE) team on positive and negative testing to ensure code, framework, documentation, APIs and commands are properly tested
• Play an active role in daily scrum, standup meeting peer discussions and code reviews

Associate Software Engineer – Ecosystem Engineering

• Serve as a subject matter expert on customer sites, addressing technical, development, and strategic IT requirements
• Understand industry best practices as well as Red Hat policies, procedures, and values
• Apply sound judgment to select the most effective methods for delivering solutions
• Implement and integrate Red Hat open and hybrid cloud solutions, including Red Hat OpenShift and other Red Hat offerings
• Collaborate with project and customer teams to meet schedules, milestones, and objectives
• Contribute to project documentation and architecture diagrams, and participate in ticket and bug management
• Mentor customers and share knowledge to build their capabilities
• Define and promote automation techniques and DevOps practices to improve the cloud lifecycle, including infrastructure and application uptime, availability, and time-to-market
• Design and implement solutions using cloud technologies, sound design principles, integration patterns, and automation approaches

Machine Learning Engineer

• Contribute to the design, development, and testing of various inference optimization algorithms in the LLM-compressor , Speculators , and vLLM projects.
• Design, implement, and optimize model compression pipelines using techniques such as quantization and pruning.
• Develop and maintain speculative decoding frameworks to improve inference speed while maintaining model accuracy.
• Collaborate closely with research scientists to translate experimental ideas into robust, production-ready systems
• Profile and optimize end-to-end LLM performance, including memory usage, latency, and throughput
• Benchmark, evaluate, and implement strategies for optimal performance on target hardware
• Build tools to streamline model training, evaluation, and deployment.
• Participate in technical design discussions and propose innovative solutions to complex problems
• Contribute to open-source projects, code reviews, and documentation; collaborate with internal and external contributors.
• Mentor and guide team members, fostering a culture of continuous learning and innovation.
• Stay current with LLM architectures, inference optimizations, quantization research, and CPU/GPU hardware advancements.

Principal Machine Learning Engineer

• Contribute to the design, development, and testing of various inference optimization algorithms
• Design, implement, and optimize model compression pipelines
• Develop and maintain speculative decoding frameworks
• Collaborate closely with research scientists to translate experimental ideas into robust, production-ready systems
• Profile and optimize end-to-end LLM performance
• Benchmark, evaluate, and implement strategies for optimal performance on target hardware
• Build tools to streamline model training, evaluation, and deployment
• Participate in technical design discussions and propose innovative solutions
• Contribute to open-source projects, code reviews, and documentation
• Mentor and guide team members, fostering a culture of continuous learning and innovation
• Stay current with LLM architectures, inference optimizations, and hardware advancements.

Infrastructure Telco Architect

Infrastructure Telco Architect

Junior Consultant

Associate IT Support Engineer/Helpdesk, Mandarin/Japanese

Software Engineer – GoLang, Kubernetes, OpenShift

Software Engineer – AI Context Engineering

Account Solution Architect

Senior Information Systems Engineer

Associate Technical Marketing Manager – Application Platform

Strategic Accounts Manager

Senior Digital Marketing Strategist

Associate Software Engineer – Ecosystem Engineering

Consultant

Principal Machine Learning Engineer

Senior Machine Learning Engineer