FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Associate IT Support Engineer/Helpdesk, Mandarin/Japanese
Red HatIT Support Engineer providing technical assistance in Mandarin and Japanese for Red Hat's global associates. Troubleshooting a variety of technical issues while ensuring customer satisfaction in a hybrid environment.
Tech Stack
Tools & technologiesITSMLinux
About the role
Key responsibilities & impact- Be a responsible party for day-to-day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries majorly in above regional languages.
- Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates.
- Perform core competencies of triage, assignment, request fulfillment, and issue remediation.
- Provide general IT support; troubleshoot IT-related problems.
- Adhere to established ticket handling procedures.
- Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer.
- Escalate unresolved calls to the next level support team following established protocols.
- Provide exceptional professional customer service to our internal Red Hat Associates in all interactions.
- Provide support for a far-ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Desk phones, mobile devices, WIFI etc.
- Support business meetings including Audio visual needs and conference room AV equipment.
- Work closely with your peers across the globe in ensuring the GES IT Support organization provides a consistent global support experience.
- Investigate problems and customer issues and find and develop solutions.
- Consult with peer engineers to promote creative solutions and improve customer satisfaction.
- Contribute to the IT knowledge management system.
- Maintain the IT knowledge management lifecycle (create, modify, and retire) following established process.
Requirements
What you’ll need- Around 1 to 2 years of experience in IT Support role in an organization with exposure to customers from varying cultural background preferably in enterprise sector
- Technical knowledge of Linux, Microsoft, Apple OS
- Language proficiency in Mandarin (Chinese), Japanese and Korean (optional)
- Ability to work in conflicting Priorities, take initiatives and maintain focus on customers
- Willingness to work stretch hours if needed
- Exceptional customer service skills / Ability to fulfill the role as a customer advocate
- Very good technical troubleshooting skills
- English language proficiency (written and oral)
- Understanding of ITIL framework
- Working knowledge of ticketing tool
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxMicrosoft OSApple OStechnical troubleshootingITIL frameworkticketing toolGoogle productivity suiteAV equipment supportissue remediationrequest fulfillment
Soft Skills
customer serviceinitiativefocus on customersproblem investigationcreative solutionscollaborationadaptabilitycommunicationcultural awarenessconflicting priorities management