Operations

• Monitor and proactively track operational teams to ensure adherence to established procedures and processes
• Conduct regular assessments to identify deviations or non-compliance while providing positive coaching to drive behavioral change
• Document all process changes, improvements, and new developments across the organization
• Maintain a centralized repository of current procedures and ensuring all teams have access to the most up-to-date documentation
• Investigate process deviations, compliance gaps, and procedural failures to understand root causes and recommend corrective actions
• Work to standardize processes across teams and departments
• Identify inconsistencies in how similar work is performed and developing solutions to create uniformity where appropriate
• Serve as the authority on what the "correct" process is, providing clarification to teams and helping resolve disputes about proper procedures
• Prepare regular reporting to senior leadership on process compliance, identified deviations, and standardization initiatives
• Escalate significant breaches appropriately
• Develop training materials and guidance on proper procedures
• Communicate process updates organization-wide
• Support teams in implementing procedural changes
• Support all internal and external audits and regulatory reviews

Head of Operations Excellence

Financial Planning and Analysis

• Act as Finance partner to the Head of Global Markets and the Finance representative at Global Markets Operating Committee
• Provide business executives and senior management with analysis and recommendations on business strategy, financial performance, management of performance incentives, and allocation of financial resources
• Coordinate the management reporting, forecasting, and planning activities for Global Markets business lines
• Manage the overall Finance relationship with the Global Markets business management team to ensure all activities across each business line are aligned with Global Markets strategic and financial objectives
• Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner
• Monitor and control activities according to plan
• Continuously identify potential issues, conflicts, and risks
• Analyze, mitigate and escalate where appropriate
• Develop and execute on end-to-end change management plans and execute all communication related to these endeavors
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners
• Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
• Contribute to ongoing administrative program activities as required

Managing Director, Global Markets Finance Performance Management

• Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing
• Work within specified performance metrics for all client communications (verbal or written)
• Uphold a professional image of RBC and RBC Direct Investing Inc. at all times
• Actively promote the capability and functionality of the RBC Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients
• Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means, all within regulatory requirements and guidelines
• Understand and apply industry rules and regulations (e.g. CIRO, Provincial, etc.), as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed
• Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations

Investment Services Representative, Mandarin/Cantonese

AI Research Scientist

• Apply deep technical expertise and scientific rigour to AI projects, working within and across teams
• Develop innovative machine learning approaches and novel intellectual property
• Iteratively refine and deliver machine learning concepts from proof of concept through to product delivery
• Contribute to defining our research vision, publish papers, and communicate internally and externally around machine learning research
• Work closely with team members including other researchers, engineers, and interns to advance AI research and solutioning
• Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

Senior Machine Learning Researcher

Manager

• Develop and execute FX trading strategies to optimize profitability, client growth, and risk management.
• Foster strong partnerships with local and regional Financial Institutions (FIs) to enhance RBC’s market presence and reputation.
• Collaborate with Sales Teams to acquire new corporate and institutional clients, expanding RBC’s customer base and FX revenue streams.
• Monitor daily currency positions to ensure compliance with risk management policies and established limits.
• Design needs-based sales strategies in partnership with RBC business units to drive FX trading revenue, client profitability, and loyalty.
• Achieve FX profitability goals through spot transactions in local and hard currencies.
• Serve as an industry specialist, staying ahead of FX market trends and their potential impact on RBC’s operations.
• Secure access to US dollars as a critical success factor for Caribbean Banking operations.
• Mentor FX Sales Professionals and collaborate with institutional players across Treasury operations in the region.

Senior Manager – FX Strategy & Execution

Financial Crime

• Lead testing engagements, manage escalations, and appropriately provide timely reporting to senior leadership and stakeholders on the results of assigned review engagement(s)
• Lead and develop team members, offering real-time review engagement guidance, constant team monitoring and assignment of review tasks to meet timeline expectation
• Conduct credible challenge engagement, undertaking testing endeavours when required
• Aid in the development of test planning, fieldwork execution, executive report assembly and ensuring to continually support team members to meet an excellent standard
• Manage the team by providing focus and clarity in establishing goals, driving performance management, supporting career development, and rewarding strong performance
• Perform data analytics to identify opportunities that can be used to conduct testing at the macro level
• Identify and solution areas for opportunities to gain efficiencies within the FCOT Central team program
• Document, implement and keep abreast of regulatory and internal control changes
• Co-ordinate testing between QAR and Internal Audit to minimize testing duplication, stakeholder engagement while maximizing efficiency
• Maintain schedule of testing activities and communicate plan with stakeholders
• Establish, develop and maintain strong relations with internal and external partners
• Follow up and track issues and ensure resolution in a timely manner
• Ensure all paper and electronic files are maintained appropriately, create and maintain various AML documentation suitable for Audit and Regulatory review

Senior Manager, Financial Crimes Oversight Testing

Security Engineer

• Act as the storyteller for IAM, building brand awareness across RBC
• Create and deliver C-suite level presentations on behalf of IAM Senior Leadership to communicate strategic direction, demonstrate business impact, and build organizational brand awareness for IAM initiatives.
• Act as a trusted strategic partner to the IAM Senior Management Team, translating business objectives into actionable IAM initiatives and ensuring alignment across the organization.
• Partner with the IAM Strategy team to maintain and drive execution of the IAM Strategic roadmap, including tracking deliverable completion, gathering evidence, and delivering comprehensive progress reporting to senior leadership.
• Lead cross-functional collaboration to align IAM project deliverables with RBC's strategic objectives, driving cohesive integration and maximizing business impact across the enterprise.
• Build and leverage influential relationships with internal and external stakeholders to drive consensus, secure executive buy-in, and advance critical IAM initiatives in a complex, matrixed environment.
• Lead through ambiguity and complexity, maintaining stakeholder confidence while navigating conflicting priorities and perspectives to drive assigned initiatives to successful completion.

Senior Manager, Identity Experience – Global Security

Insurance

• Assist Financial Advisors in identifying planning and insured solutions opportunities within an advisors book of business
• Create, uncover, and identify sales opportunities through proactive and regular review of financial plans, with communication to Financial Advisors and clients
• Support Financial Advisors, their clients and RBC field consultants through education/application of insured solution strategies which include life insurance, long-term care, and disability and annuity products
• Work with advisors to develop an understanding of insurance planning concepts, client delivery and conducting the business appropriately
• Lead and coordinate sales and marketing efforts within the Division, promote external partnerships between Client Strategies Team and General Agents
• Provide assistance and education to Financial Advisors utilizing Wealth Management resources including financial planning tools and opportunity reports
• Establish strong relationships with Complex Directors and Branch Directors to drive engagement and adoption of protection solutions as part of wealth planning
• Develop and deliver materials to aid FAs in client communications and insurance recommendations
• Assist Financial Advisors and General Agents in the selection of product, program or service and answer general questions regarding WM Consulting areas

Divisional VP, Insurance and Annuity

Claims Specialist

• Fairly and objectively assess disability claims using a multidisciplinary approach, prioritizing critical tasks while ensuring compliance with policies, procedures, and regulatory requirements.
• Deliver clear, empathetic, and timely communication to clients, employers, and partners, particularly when handling sensitive decisions such as claim denials.
• Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details.
• Clearly articulate claim decisions in writing and verbally to address concerns, foster mutual respect, and manage escalations effectively.
• Efficiently and accurately manage a high-volume caseload, calculate benefit payments, and implement return-to-work strategies to support claimants’ recovery.
• Cultivate strong relationships with key stakeholders and claimants to facilitate recovery and successful return-to-work outcomes.
• Collaborate seamlessly with medical, legal, and client service professionals to ensure consistency and drive positive results throughout the claims process.
• Maintain focus and mental acuity to effectively handle complex cases and high-volume workloads.

Disability Claims Analyst, Group Insurance

Data Analyst

• Lead the design and delivery of end-to-end analytics solutions, from raw data acquisition and transformation through to dashboarding, business insight generation, and user adoption
• Translate complex business questions into scalable data, reporting, and analytical solutions
• Ensure analytics outputs are accurate, well-governed, and aligned with business priorities
• Work with raw and curated data from multiple internal and external sources to create scalable, high-quality datasets for reporting and analysis
• Write and optimize SQL queries in Snowflake and other cloud-based environments
• Partner with data engineering and data squad teams to improve data pipelines, controls, and analytical data models
• Lead the design and implementation of high-impact Power BI dashboards for portfolio managers, actuaries, finance, risk, and senior leadership
• Develop forecasting and modeling solutions to support business needs, including balance sheet analysis, inflow/outflow projection, and related decision-support analytics
• Partner with senior stakeholders across investment, actuarial, finance, risk, and product teams to identify opportunities where analytics can drive better decision-making
• Help build a strong analytics culture grounded in curiosity, ownership, and practical problem-solving.

Manager, Data Analytics

Client Services Representative

• Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients.
• Act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.
• Deliver an exceptional pro-active client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact.
• Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective.
• Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions.
• Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk.
• Conduct regular Client Service Reviews to enhance product utilization and identify new opportunities.

Bilingual Senior Client Service Advisor, Trade

Account Manager

• Provide tailor-made financial planning advice to clients
• Actively grow, expand and maintain your portfolio of clients
• Cultivate relationships with service partners and local markets

Financial Planner, Relationship Manager

• Fairly and objectively assess disability claims using a multidisciplinary approach
• Deliver clear, empathetic, and timely communication to clients, employers, and partners
• Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details
• Clearly articulate claim decisions in writing and verbally to address concerns
• Efficiently and accurately manage a high-volume caseload, calculate benefit payments
• Cultivate strong relationships with key stakeholders and claimants
• Collaborate seamlessly with medical, legal, and client service professionals
• Maintain focus and mental acuity to effectively handle complex cases

Disability Claims Specialist, Group Insurance

• Proactively evaluate individual disability claims using medical evidence and occupational insights
• Deliver clear, empathetic, and timely communication to clients
• Use critical thinking to make timely decisions based on claim assessments
• Articulate claim decisions clearly in writing and verbally
• Efficiently manage a high-volume of cases and calculate benefit payments
• Develop strong relationships with clients and key partners
• Collaborate seamlessly with cross-functional teams to drive consistency and results

Disability Claims Specialist, Individual Claims

• Proactively evaluate individual disability claims using medical evidence and occupational insights
• Deliver clear, empathetic, and timely communication to clients
• Use critical thinking to make timely decisions based on claim assessments
• Articulate claim decisions clearly in writing and verbally
• Efficiently manage a high-volume of cases and calculate benefit payments
• Develop strong relationships with clients and key partners
• Collaborate seamlessly with cross-functional teams