Raptor Technologies

Solutions Engineer

• Meets with customers following the sale to demonstrate features and functions of the software.
• Completes system configuration tasks as assigned by manager.
• Manages routine implementations with small-market customers.
• Demonstrates well-rounded knowledge of Raptor products.
• Adheres to departmental process and procedure and maintains systems of record.
• Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
• Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
• Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
• Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.
• Other relevant tasks, as needed.

Software Implementation Specialist

Sales Development Rep

• Serve as the Inbound SDR team’s escalation point as needed and/or when a tie-breaking decision is needed
• Collaborate with the Sales Development leadership team on process and procedure creation and improvement
• Lead routine team meetings to ensure clear communication and coordination
• Lead a work review process to ensure effectiveness and quality
• Hold regular one on one and performance management conversations with Inbound SDR team members
• Ensure team is properly trained and developing skills necessary for meeting future goals and becoming prepared for future growth in the Company
• Provide mentorship and feedback to team that champions exceptional prospect experience
• Help translate high-level department goals into team and individual goals for staff; report on progress in the form of team performance metrics
• Maintain a world-class culture of responsibility and accountability, including effective coaching, recognition, and upholding performance standards
• Participate in the hiring process by conducting interviews and making recommendations for employment
• Other daily execution as needed, ensuring cross-dept collaboration & communication

Manager, Sales Development

Account Executive

• Responsible for the sales of professional online staff and student safety & regulatory compliance solutions tailored exclusively to the education industry.
• Primary focus on the insurance partnerships, councils, groups, and collectives that influence decisions for multiple districts (defined as greater than 10 districts)
• Work to explore and learn the public school strategic networks (including, but not limited to, insurance companies to include risk pools and JPAs, agencies, purchasing cooperatives, service centers, etc.), relationships, workings, and PSW-integration options/solutions to meet the needs of or to enhance the channel services.
• Derive comprehensive discovery information for potential partners and present the information and solution alternatives to an internal solutions development team.
• Personal responsibility to continuously improve presentation skills to achieve sales goals.
• Works with R&D/IT to improve products and services to address the needs of strategic group partners (e.g., special reporting) and member districts (e.g., group comparison metrics).
• Demonstrates technical selling skills and product knowledge in all areas that allow effective presentation and representation of all PublicSchoolWORKS programs.
• Demonstrates the ability to carry on a business conversation with key decision makers.
• Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
• Assists in the implementation of company marketing plans as needed.
• Responsible for sourcing and developing client relationships and referrals.
• Properly update sales pipeline in CRM tool (currently Salesforce).
• Adheres to all company policies, procedures and business ethics.

National Account Executive

Sales

• Deliver training & onboarding
• Facilitate new-hire onboarding and monthly all-sales training (live and async).
• Coordinate speakers, calendars, agendas, and follow-ups; publish recordings and guides.
• Administer certification checklists and track completion in the LMS.
• Own content hygiene (LMS/KB)
• Administer Lessonly (or equivalent) and manage content in Highspot/SharePoint.
• Keep assets current with product releases, feature updates, and process changes within a 5-business-day SLA.
• Tag, version, and archive content; maintain clear taxonomy and “best-of” collections.
• Support sales plays & launches
• Turn PMM briefs into rep-ready play cards, talk tracks, and objection handlers.
• Apply approved US/UK overlays (terminology, procurement notes, safeguarding references) to materials; escalate gaps to the Senior Manager.
• Run enablement operations
• Coordinate logistics and content packs for QBRs/SKO (no agenda/ROI ownership).
• Collect seller/manager feedback; surface insights and content gaps to the Senior Manager and PMM.
• Maintain an enablement calendar and intake board; track tasks to done.
• Light reporting & tooling
• Pull basic Salesforce and Gong reports (attendance, completion, asset views, call-tag usage).
• Publish enablement input/adoption dashboards and meeting notes.
• Support content searchability and usage analytics in Highspot/LMS.

Sales Enablement Specialist

Full-stack Engineer

• Define and uphold engineering best practices, system design patterns, and coding standards.
• Drive technical strategy and architectural decisions across teams.
• Lead development of complex features and high-impact technical initiatives.
• Collaborate with product leadership to align technical solutions with product vision.
• Architect scalable, secure, and maintainable systems and integrations.
• Evaluate and introduce new technologies and frameworks where appropriate.
• Own cross-cutting concerns such as reliability, observability, scalability, and performance.
• Proactively identify and address technical debt.
• Write high-quality, testable, and maintainable code in a modern object-oriented language.
• Take ownership of services in production, including monitoring, incident response, and on-call support.
• Ensure code is instrumented for observability and performance monitoring.
• Contribute to CI/CD improvements and deployment safety practices.
• Mentor engineers across levels and promote knowledge sharing through documentation and peer learning.
• Support hiring by participating in interviews and onboarding.
• Actively contribute to team rituals such as planning, stand-ups, code reviews, and retrospectives.
• Work closely with cross-functional stakeholders in design, product, DevSecOps, and support teams.

Staff Software Engineer

Director

• Develop and own the revenue retention roadmap with measurable goals for gross and net retention
• Use financial modeling to forecast retention outcomes, identify at-risk revenue segments, and optimize renewal pricing strategies
• Define and track key retention KPIs (logo retention rate, expansion revenue, contraction revenue, churn rate)
• Identify at-risk accounts and implement mitigation plans to reduce or eliminate churn
• Partner with Finance to conduct cohort, segmentation, and lifetime value analyses
• Evaluate customer health metrics against financial performance to prioritize retention interventions
• Create ROI models for retention initiatives and track actual vs projected outcomes
• Provide weekly rolling at-risk and forecasted churn reports
• Collaborate with Customer Success and Sales to improve onboarding, renewals, upsell/cross-sell, and retention programs
• Partner with Product Management to address product adoption gaps impacting renewals
• Support development of renewal pricing models, discount strategies, and multi-year agreements
• Monitor competitive pricing trends and adjust retention playbooks
• Lead a team or serve as senior individual contributor and present retention performance to executive leadership and board

Director of Revenue Retention

• Own the full sales cycle—from lead qualification to deal closure
• Prospect and generate new opportunities through outbound efforts and follow-up on inbound leads
• Qualify prospects using discovery conversations to uncover budget, authority, need, timeline, and fit (BANT)
• Strategically map school districts and identify key decision makers and influencers within your territory
• Present Raptor’s product suite with confidence, positioning yourself as a trusted advisor in K-12 safety solutions
• Accurately forecast opportunities and maintain clean, up-to-date CRM records
• Build and deliver tailored proposals and pricing strategies in collaboration with internal stakeholders
• Navigate complex decision-making structures to progress deals and manage pipeline velocity
• Work cross-functionally with Marketing, Sales Development, and Implementation teams to ensure seamless customer experiences
• Represent Raptor at industry webinars, trade shows, and virtual events
• Stay informed on industry trends, competitive landscape, and product updates

• Define and execute a global enablement roadmap aligned with revenue and growth priorities
• Localize enablement for the US and UK, ensuring consistent messaging with regional adaptations (procurement, safeguarding/GDPR, terminology)
• Partner with Sales Leadership, Marketing, Product, and Sales Ops to align GTM strategy with field readiness
• Assess seller competencies across discovery, qualification, objection handling, executive storytelling, negotiation, and cross-sell
• Build role-specific enablement roadmaps for direct sales, BDRs, and SEs, providing clear paths from ramp to mastery
• Design onboarding, continuous learning, and certification programs that reinforce behaviors and drive measurable productivity gains
• Deliver training and coaching that improves everyday execution, using call recordings, live coaching, and manager reinforcement
• Develop playbooks, objection-handling guides, and persona-based messaging to strengthen multi-product and cross-sell motions
• Partner with Sales Ops to improve forecast accuracy and deal inspection rigor using Clari
• Define stage exit criteria, qualification standards, and certifications tied to conversion metrics
• Establish manager toolkits for consistent pipeline coaching
• Own planning, logistics, and facilitation for QBRs and SKOs, ensuring events drive alignment, skill development, and post-event execution
• Implement structured pre- and post-event programs to measure adoption and ROI
• Build and lead a global enablement team over time, beginning with at least one direct report
• Provide mentorship and develop a scalable enablement operating model to support Raptor’s multi-product growth
• Maximize adoption of the sales tech stack (Salesforce, Clari, CoPilot, Lesson.ly) to reinforce enablement and capture insights
• Curate a global reference library, case studies, and trust/security materials to support late-stage sales
• Partner with Product and Marketing to ensure new launches and acquisitions are seamlessly integrated into the field
• Travel as needed for critical business needs, including periodic visits to Houston and the UK

Senior Manager, Sales Enablement

Project Manager

• Serve as on-site project manager for the installation of large school systems
• Provide on-site support to troubleshoot system or configuration issues, escalating complex problems as needed
• Lead train-the-trainer sessions and contribute to documentation and knowledge sharing
• Manage, convert, and validate the accuracy of digital campus maps used in Raptor’s Emergency Management platform
• Design and chart the physical layout and optimal placement of IoT devices including beacons, gateways, and related infrastructure
• Assist with software implementation, configuration, and deployment of Raptor’s technology suite across a variety of customer environments
• Work closely with cross-functional teams including Product, Implementation, and Support to ensure seamless delivery and ongoing success of solutions
• Collaborate with clients and internal stakeholders to gather site-specific information and ensure technical requirements are met
• Maintain detailed records of design plans, map conversions, and project progress
• Jump in and help with installations, if necessary. This can involve climbing on ladders.
• Other relevant tasks as needed or assigned

Installation Project Coordinator

Bookkeeper

• Assist Revenue Analysts with software renewal processes and reporting
• Respond to customer emails and requests within SalesForce; resolve and close cases
• Mail and e-mail upcoming renewal notices and invoices to customers
• Create equipment orders and quotes in NetSuite
• Assist customers with invoice questions and online store guidance
• Prepare customer required documentations such as sole source and W-9’s
• Answer the phone for incoming orders and accounting

Accounting Assistant

Support Engineer

• As an Implementation Support Engineer-Badge Alert you will play a key role in supporting the successful installation and operation of Raptor’s Badge Alert system.
• This individual contributor role combines hands-on technical problem-solving with remote support responsibilities, ensuring installers and customers receive prompt, accurate, and thorough assistance.
• You will serve as a primary point of contact for installer inquiries, facilitate installation check-out processes, and troubleshoot gateway connectivity and performance issues.
• Your contributions will help guarantee smooth deployments and maintain Raptor’s reputation for delivering exceptional school safety solutions.
• Responsibilities:
• Act as first-line “help desk” support for installers, addressing technical questions and providing guidance during installations.
• Troubleshoot gateway issues, escalating complex problems when necessary.
• Collaborate with cross-functional teams including Product, Implementation, and Support to resolve installation challenges and improve processes.
• Maintain detailed records of installer communications, troubleshooting steps, and resolutions.
• Create standard operating procedures and knowledge base articles for gateways.
• Participate in onboarding and training sessions to develop deep product expertise.
• Travel to customer sites as needed for troubleshooting complex gateway issues and to assist with installations.
• Assist with occasional installation tasks when required (may involve climbing ladders).
• Perform other relevant tasks as assigned.

Implementation Support Engineer

Customer Success Manager

• The Customer Success Associate role is responsible for providing a premier customer experience for our existing client base. This includes providing excellent support throughout all client interactions and ensuring that every client communication is used as an opportunity to ensure they are fully utilizing and maximizing the Raptor solution.
• The Customer Success Associate will work closely with their sales counterpart, Technical Support, and the Professional Services team to ensure that their clients are supported and informed during each phase of the client’s journey.
• Responsibilities:
• Account management: monitors overall client success and builds strong client relationships
• Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution
• Helps develop best practices to mitigate future issues
• Educates client based on solutions available to them that align with their current and future safety goals and priorities
• Engages in mitigative outreach and support once a risk is identified
• Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert
• Promotes client retention by driving adoption of products
• Other relevant projects as needed
• Qualifications
• Highly motivated, passionate individual looking to establish and grow their career in Customer Success
• Excellent verbal and written communication, presentation, and problem-solving skills
• High degree of professionalism. Ideal candidate executes consistently, is very dependable, and always approaches scenarios with a positive, customer centric, attitude
• This is a high-volume position. Individual must be a self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
• Excellent soft skills
• Willingness and ability to work flexible hours
• Customer service, professional development, project management and/or account management work experience in software preferred
• Ability to direct and work collaboratively with colleagues
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Willing to travel a least 25% to visit accounts