Raptor Technologies

Technician

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.

Installation Technician

Administration

• Reporting to the Manager, Contract Administration, the Contract Administrator will drive the contract management process from negotiation to execution and serve as the first responder in the Contract Administration department.
• This person will also register Raptor with various state and local agencies, manage the application and renewal process for the various joint purchasing associations/cooperatives of which Raptor is a member, and own the process of cataloging Raptor’s contracts.
• The Contracts Administrator will work closely with sales, finance/accounting, and Raptor’s customers.
• Development and maintenance of the standard templates for customer agreements, privacy policies, end-user license agreements, and mutual non-disclosure agreements.
• Implement best practices and processes for the execution and management of all contracts across the company, to include customer, vendor, partner, and reseller contracts as well as non-disclosure agreements; includes the cataloging and storing contracts as well as the use of software for contract execution and management.
• Work with sales and finance to facilitate the execution and negotiation of end customer contracts in a high transaction volume environment.
• Manage the execution of customer required vendor forms and other legal documents required by customers.
• Work with sales to register Raptor with the various state and local agencies in which it conducts business.
• Own the process to apply to, renew, and update Raptor’s contracts with various joint purchasing associations/cooperatives such as GSA, Buyboard, and TIPS.
• Other relevant tasks as needed or assigned.

Contract Administrator

General

• Plans, prepares, and delivers curriculum and instructional materials that facilitate active learning in both a virtual and classroom setting
• Provides training content, agenda, and schedules to achieve district objectives
• Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary
• Conducting sound/microphone checks ahead of onsite trainings
• Maintains technical knowledge by working closely with Implementation Engineers
• Ability to travel extensively (90% +)

Technical Trainer

Payroll

• Process bi-weekly U.S. hourly payroll using ADP Workforce Now (WFN), ensuring accuracy, timeliness, and compliance with company policies and applicable regulations.
• Serve as backup processor for semi-monthly U.S. salaried payroll and UK payroll operations.
• Administer child support orders, garnishments, tax levies, and other payroll deductions.
• Respond to payroll-related inquiries from employees and management.
• Coordinate and process verifications of employment with third-party providers.
• Assist with payroll audits, reconciliations, and year-end activities as needed.
• Manage the full contractor lifecycle, including HRIS recordkeeping, status changes, renewals, and terminations in ADP WFN for record keeping purposes.
• Process contractor payments twice monthly through Deel.
• Serve as primary system administrator for Deel, including user administration, reporting, data integrity, and process optimization.
• Ensure contractor records remain accurate and compliant with company policies and applicable regulations.
• Assist with the administration of employee benefit programs including medical, dental, vision, life insurance, disability, and other voluntary benefits.
• Serve as primary owner and administrator of the Benefits Portal within ADP Workforce Now.
• Configure and manage the annual Open Enrollment process in ADP Workforce Now.
• Coordinate Evidence of Insurability (EOI) processes for employees electing supplemental life insurance coverage.
• Manage domestic partner affidavit documentation and eligibility verification.
• Research and resolve enrollment discrepancies between ADP Workforce Now and benefit carriers/vendors.
• Troubleshoot and maintain benefit vendor file feeds and integrations.
• Conduct benefits non-discrimination testing and support annual compliance requirements.
• Assist employees with benefits questions and enrollment issues.
• Prepare and distribute annual ACA reporting, including Forms 1095-C and 1094-C.
• Understand state-mandated leave programs, ensure accurate tracking and work with the appropriate HRBP for related employee communications.
• Manage medical support order verification requests.
• Respond to unemployment insurance claims and employment verification requests.
• Maintain compliance with federal, state, and local payroll and benefits regulations.
• Maintain data integrity across payroll, benefits, and contractor management systems.
• Support system implementations, enhancements, testing, and troubleshooting activities.
• Generate recurring and ad hoc reports for Payroll, HR, Benefits, and Finance stakeholders.
• Serve as backup system administrator for ADP Workforce Now (WFN) and for UK payroll system (iHCMs) and international payroll system (Deel).
• Identify opportunities to improve payroll, benefits, and HR administrative processes through automation and system enhancements.
• Support special projects as assigned, including SharePoint administration and maintenance of employee-facing payroll, benefits, and HR resource content.
• Develop and maintain process documentation, training materials, and standard operating procedures.
• Participate in cross-functional initiatives supporting Payroll, HR, Finance, and Operations.

Payroll and Benefits Administrator

Sales

• Develop and execute a comprehensive regional sales plan.
• Meet or exceed quarterly and yearly revenue targets.
• Continually build and grow a robust sales pipeline via relentless prospecting.
• Initiate and develop relationships with multiple key decision makers.
• Organize and conduct sales presentations, site visits and product demonstrations both in person and via web.
• Travel as needed to meet/exceed goals.
• Provide forecast regularly and accurately.
• Provide visibility by collaborating and communicating with Raptor team and maintaining updated CRM records.

Regional Sales Manager

Events

• Own and evolve the EventSafe product strategy, roadmap, and vision aligned with Raptor’s revenue goals and K–12 market needs
• Define short-, mid-, and long-term roadmap horizons, communicating priorities clearly to engineering, sales, marketing, and executive leadership
• Identify and evaluate new product opportunities in school events management, including ticket sales, access control, capacity management, and mobile attendee experiences
• Identify and evaluate cross-product opportunities to leverage other Raptor K–12 school safety products within the EventSafe platform
• Leverage AI-assisted product development lifecycle (AI-PDLC) practices throughout discovery, planning, and delivery — using AI tooling to accelerate research, requirement development, prioritization, and decision-making
• Work directly with K–12 school administrators, athletic directors, activities coordinators, and other end users to deeply understand their needs for managing school events — from athletic competitions to performances to fundraisers
• Conduct competitive analysis and market research across events management, ticketing platforms (both K–12-specific and general-purpose), and mobile event apps
• Partner with Product Marketing to understand market direction, competitive forces, and go-to-market strategy
• Leverage customers and prospects as active feedback partners on priorities, requirements, and product design
• Collaborate with a significantly scaled engineering team based in India; actively participate in team rituals and planning sessions
• Embrace modern AI-assisted product development lifecycle (AI-PDLC) practices with your team to drive project planning, backlog refinement, and requirement definition in partnership with the engineering team
• Work in a hybrid model where you carry both strategic PM responsibilities and where you partner closely with engineering tech leads and the design team on project refinement, backlog prioritization, and project delivery
• Travel periodically to India to build relationships with the engineering team, align on roadmap priorities, and accelerate delivery velocity
• Develop and deliver realistic delivery timelines coordinated with product management, engineering, design, and stakeholder teams
• Manage the EventSafe product lifecycle from discovery through release, go-to-market, and post-launch optimization
• Define and track success metrics for adoption, engagement, and revenue generation
• Partner with Sales on training, positioning, and deal support for EventSafe opportunities both virtually and at in-person meetings or key clients
• Work with customer success and professional services teams to ensure smooth implementations and strong customer experiences
• Evaluate product usage data and analytics to continuously inform decision-making
• Maintain high-frequency communication across technology, engineering, support, implementations, sales, and marketing
• Present product plans, roadmaps, competitive analysis, and go-to-market strategies to executive leadership
• Serve as a strong product voice in go-to-market activities — supporting client-facing sales presentations, training and enabling Solution Engineers, and actively participating in pipeline and deal advancement alongside the sales team

Senior Product Manager – K-12 Event Management

Collections

• Lead, coach, and develop a global team of Collections Specialists, serving as the primary driver of team performance and culture.
• Set the standard—model the behaviors, work quality, and customer approach you expect from the team.
• Establish clear performance expectations and hold team members accountable for collection goals and service standards.
• Conduct regular 1:1s, coaching sessions, performance reviews, and development planning.
• Foster a culture of ownership, professionalism, and continuous improvement.
• Oversee collection efforts across past-due customer accounts, stepping in directly on escalated or high-complexity situations.
• Review aging reports and collection metrics to identify risks and opportunities; guide the team’s prioritization accordingly.
• Personally manage the most complex or sensitive customer escalations when needed.
• Support and, where necessary, lead payment plan negotiations and account resolution strategies.
• Oversee customer overpayment and credit balance resolution activities.
• Oversee month-end close support activities related to AR, ensuring accuracy, timeliness, and compliance with internal control requirements.
• Lead audit support activities, providing documentation, explanations, and remediation support as needed.
• Ensure consistent application of policies, procedures, and documentation standards across the AR function.
• Identify trends and root causes that contribute to delayed customer payments.
• Partner with Billing, Sales, Customer Success, Order Management, and Finance teams to resolve recurring issues affecting collections and improve cash forecasting accuracy.
• Recommend and implement process improvements that reduce payment delays and improve customer outcomes.
• Develop reporting and dashboards to measure team effectiveness and collection performance.
• Create and maintain scalable collection procedures and best practices.
• Act as a key partner to internal teams in resolving customer payment obstacles.
• Provide feedback on customer behaviors, billing challenges, and operational issues impacting collections.
• Escalate systemic issues and drive solutions that improve overall collection results.

Collections Manager

Customer Success Manager

• Account management: monitors overall client success and builds strong client relationships
• Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution
• Helps develop best practices to mitigate future issues
• Educates client based on solutions available to them that align with their current and future safety goals and priorities
• Engages in mitigative outreach and support once a risk is identified
• Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert
• Promotes client retention by driving adoption of products
• Other relevant projects as needed