Raptor Technologies

Network Engineer

• Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions.
• Build strong relationships with school and district stakeholders to ensure successful system adoption and performance.
• Provide consultation and guidance on best practices, system usage, and operational optimization.
• Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments.
• Diagnose and resolve technical issues related to devices, networks, and system integrations.
• Coordinate with internal engineering and support teams when advanced troubleshooting is required.
• Conduct onsite service visits to perform system diagnostics, repairs, and maintenance.
• Perform preventative maintenance and system health checks to ensure reliable system performance.
• Support product installations, upgrades, and configuration updates across customer locations.
• Provide onsite and remote training sessions for school and district staff.
• Help customers understand system functionality, troubleshooting steps, and operational best practices.
• Support adoption of new features and product capabilities.
• Document service activities, troubleshooting processes, and resolutions within internal systems.
• Maintain inventory of service tools, replacement parts, and equipment.
• Ensure all service activities align with company service standards and customer expectations.

Field Service Network Engineer

Project Manager

• Assist Project Managers in planning, organizing, and tracking project activities.
• Maintain project schedules, milestones, and task tracking systems.
• Coordinate meetings, prepare agendas, and document meeting minutes.
• Follow up on action items and ensure deadlines are being met.
• Prepare and maintain project documentation, reports, and records.
• Organize project files and ensure documentation is up to date.
• Assist with preparing project proposals, presentations, and status reports.
• Support project onboarding and administrative setup when new projects begin.
• Serve as a point of coordination between Project Managers, internal teams, and external stakeholders.
• Distribute project updates, reports, and documentation.
• Help track communication threads and maintain records of decisions and changes.
• Update project tracking tools, dashboards, and status reports.
• Assist in monitoring project budgets, timelines, and deliverables.
• Identify potential scheduling conflicts or delays and escalate as needed.
• Help maintain project management systems and workflows.
• Support the development and documentation of project processes and procedures.
• Assist with quality control and document review to ensure consistency

Project Management Support Specialist

Financial Planning and Analysis

• Serve as a strategic advisor to the CFO and executive leadership team on financial performance, risks, and growth opportunities
• Translate corporate strategy into financial frameworks, targets, and measurable performance metrics
• Provide leadership with insights on growth drivers, emerging risks, competitive positioning, and market opportunities
• Monitor global and domestic market trends, competitive dynamics, and macroeconomic indicators to inform strategic decisions
• Drive data-driven decision making across the organization through actionable analysis and financial storytelling
• Provide decision support across the organization through ROI modeling and financial evaluation of strategic initiatives
• Lead the annual operating plan and rolling multi-year strategic plan for the organization
• Develop and maintain driver-based financial models to support scenario analysis, enterprise forecasting, and strategic planning
• Develop cost benchmarking, productivity metrics, and financial frameworks to guide resource allocation and operating efficiency
• Partner with business leaders across sales, marketing, product, and operations to align financial planning with operational objectives
• Conduct in-depth analysis of revenue drivers, customer behavior, and operational efficiencies to identify growth opportunities and optimization levers
• Provide proactive insights into revenue performance, margin expansion, cash flow, and cost drivers
• Develop executive dashboards and operational KPI frameworks to provide visibility into company performance
• Lead periodic business review meetings with executive leadership to measure performance against budget and strategic targets
• Lead enterprise capital planning processes including prioritization, investment analysis, and ROI evaluation
• Implement governance frameworks for capital requests, approvals, and post-investment reviews
• Ensure capital deployment aligns with growth initiatives, return thresholds, and private equity value creation objectives
• Partner with operations, technology, and product leaders to optimize capital allocation
• Coordinate buy-side M&A activity in partnership with private equity sponsors
• Assist with due diligence, financial modeling, and post-acquisition integration management
• Lead preparation of executive reporting packages, board materials, and investor-ready financial analyses
• Prepare ad-hoc financial analyses and insights for the Board of Directors, CFO, and senior leadership
• Champion improvements in financial data management, data quality, and reporting infrastructure across the organization; incorporate AI where appropriate
• Provide leadership to the FP&A organization, developing high-performing teams, scalable processes, and modern financial systems
• Lead cross-functional initiatives and special projects that support the company’s growth and operational maturity

VP, Financial Planning – Analysis

Product Designer

• Lead, coach, and develop a mid-sized team of Product Designers located across the US and UK
• Establish "what good looks like" for design craft: UX quality, design systems contribution, cross-functional collaboration, and delivery discipline
• Build and maintain a high-performing team through hiring, onboarding, and capability development
• Own the design team's budget, headcount planning, and resource allocation
• Support designer growth through active investment in career development, personal development planning, and relevant training opportunities
• Own and evolve Raptor's design system, ensuring it scales to support both product and cross-functional use cases
• Drive consistency across Raptor's product suite
• Partner with Engineering and Product Management leadership to drive alignment on scope, sequencing, design readiness, and delivery commitments
• Engage directly with customers and prospects to gather feedback, validate design decisions
• Champion the adoption of AI-based design tools, workflows, and processes across the design team

Director, Product Design

Proposal Manager

• Support the preparation, writing, editing, and submission of RFP responses, RFIs, and proposals under the direction of Product Marketing.
• Draft clear, persuasive, and compliant content aligned with customer requirements, Product Marketing messaging, and sales strategy.
• Prepare first drafts for defined proposal sections such as company overview, product descriptions, implementation, customer support, and security responses.
• Gather required RFP inputs from Sales, Product, Marketing, Legal, Finance, Professional Services, and Customer Success.
• Track and manage critical RFP milestones, including Q&A deadlines, amendment releases, and final submission timelines.
• Track amendment acknowledgments and ensure all updates are reflected accurately in final submissions.
• Review proposal content for accuracy, clarity, consistency, and adherence to brand voice.
• Support proposal compliance checks to ensure all required forms, attachments, certifications, and signatures are included before submission.
• Maintain, organize, and continuously improve RFP content libraries, templates, and standardized responses to increase efficiency, consistency, and scalability.
• Draft and maintain reusable response content for common RFP sections to reduce turnaround time and improve quality.
• Partner closely with the Product Marketing team to stay informed on product messaging, value propositions, technical descriptions, competitive positioning, and product updates.
• Ensure proposal content remains current, accurate, and aligned with approved product and brand messaging.
• Manage shared proposal resources using version control and collaboration best practices.
• Work directly with Sales to understand customer needs, proposal objectives, and deal context.
• Support proposal strategy by tailoring messaging to customer priorities, buyer personas, use cases, and competitive landscape.
• Apply Product Marketing guidance to ensure proposals clearly articulate product value, differentiation, and outcomes.
• Track RFP submissions and outcomes to support basic reporting and performance insights.
• Identify opportunities to improve proposal workflows, templates, and content reuse.
• Contribute to maintaining consistency, quality, and accuracy across all proposal materials.

Field Service Network Engineer

Project Management Support Specialist

VP, Financial Planning – Analysis

Director, Product Design

Junior Proposal Manager