Collections Manager

Raptor Technologies

Collections Manager leading and developing a global team of collections specialists at Raptor Technologies. Driving cash flow performance and managing escalated accounts in the SaaS industry.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop a global team of Collections Specialists, serving as the primary driver of team performance and culture.
Set the standard—model the behaviors, work quality, and customer approach you expect from the team.
Establish clear performance expectations and hold team members accountable for collection goals and service standards.
Conduct regular 1:1s, coaching sessions, performance reviews, and development planning.
Foster a culture of ownership, professionalism, and continuous improvement.
Oversee collection efforts across past-due customer accounts, stepping in directly on escalated or high-complexity situations.
Review aging reports and collection metrics to identify risks and opportunities; guide the team’s prioritization accordingly.
Personally manage the most complex or sensitive customer escalations when needed.
Support and, where necessary, lead payment plan negotiations and account resolution strategies.
Oversee customer overpayment and credit balance resolution activities.
Oversee month-end close support activities related to AR, ensuring accuracy, timeliness, and compliance with internal control requirements.
Lead audit support activities, providing documentation, explanations, and remediation support as needed.
Ensure consistent application of policies, procedures, and documentation standards across the AR function.
Identify trends and root causes that contribute to delayed customer payments.
Partner with Billing, Sales, Customer Success, Order Management, and Finance teams to resolve recurring issues affecting collections and improve cash forecasting accuracy.
Recommend and implement process improvements that reduce payment delays and improve customer outcomes.
Develop reporting and dashboards to measure team effectiveness and collection performance.
Create and maintain scalable collection procedures and best practices.
Act as a key partner to internal teams in resolving customer payment obstacles.
Provide feedback on customer behaviors, billing challenges, and operational issues impacting collections.
Escalate systemic issues and drive solutions that improve overall collection results.

Requirements

What you’ll need

5+ years of B2B collections experience, including hands-on account management.
2+ years of people leadership experience managing a global team of 4 or more.
Proven success building and elevating collections teams while staying close to the work.
Strong coaching, accountability, and employee development skills.
Excellent communication and negotiation abilities—effective at both the team level and in direct customer interactions.
Strong analytical skills with the ability to identify trends, root causes, and support cash flow forecasting.
Experience using collection, ERP, and reporting systems.

Benefits

Comp & perks

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B collectionsaccount managementcoachingemployee developmentanalytical skillscash flow forecastingprocess improvementscollection metricspayment plan negotiationsaudit support

Soft Skills

leadershipcommunicationnegotiationaccountabilityteam performancecustomer approachownershipprofessionalismcontinuous improvementproblem-solving