Customer Success Associate

Raptor Technologies

Customer Success Associate providing excellent client support and education on Raptor solutions, focusing on client relationship management and retention, while collaborating with internal teams.

Posted 6/5/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Account management: monitors overall client success and builds strong client relationships
Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution
Helps develop best practices to mitigate future issues
Educates client based on solutions available to them that align with their current and future safety goals and priorities
Engages in mitigative outreach and support once a risk is identified
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert
Promotes client retention by driving adoption of products
Other relevant projects as needed

Requirements

What you’ll need

Highly motivated, passionate individual looking to establish and grow their career in Customer Success
Excellent verbal and written communication, presentation, and problem-solving skills
High degree of professionalism. Ideal candidate executes consistently, is very dependable, and always approaches scenarios with a positive, customer centric, attitude
This is a high-volume position. Individual must be a self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
Excellent soft skills
Willingness and ability to work flexible hours
Customer service, professional development, project management and/or account management work experience in software preferred
Ability to direct and work collaboratively with colleagues
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Willing to travel at least 25% to visit accounts

Benefits

Comp & perks

Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementproject managementproblem-solvingorganizational skillstime management

Soft Skills

communicationpresentationdependabilitycustomer centric attitudeself-startercollaborationflexibility