Rackspace Technology

Project Manager

• Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realisation.
• Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
• Contribute to the refinement of the Rackspace Professional Services methodology.
• Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
• Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.
• Proactively works to identify and manage project risks and issues.
• Ensures appropriate response plans are developed executed.
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
• Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.
• Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
• Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

Senior Project Manager – Professional Services

DevOps Engineer

• Develop and deliver software required for building & improving the functionality, reliability, availability, and manageability of applications and cloud platforms using a DevOps model for On-Prem (OpenStack)
• Automate the development, testing, and deployment processes through CI/CD pipelines (Git, GitLab, Helm, ArgoCD)
• Work with Tier 1 support on system and customer escalations
• Troubleshoot and resolve issues related to infrastructure, applications, and networks.
• Collaborate with software engineering teams to optimize application performance and reliability.
• Continuously evaluate and improve systems and processes to enhance reliability, performance, and efficiency.
• Stay updated with industry trends, best practices, and emerging technologies in SRE and DevOps.

SRE, DevOps Engineer

Engineer

• Diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site
• Lead end-to-end solution design and delivery of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications
• Drive rapid prototyping and POCs that demonstrate tangible business value within days to weeks
• Serve as the primary technical owner across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization
• Architect production-grade Enterprise AI applications on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes)
• Build scalable data pipelines across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks
• Develop and fine-tune LLM/SLM solutions; implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI)
• Ship with full-stack and DevOps depth: Python, Node.js/Go, React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management
• Champion observability, monitoring, and telemetry to ensure trustworthy, auditable, and versioned AI agents in production
• Identify expansion opportunities by working with sales and customer success to uncover high-value use cases across new business domains
• Feed structured field insights back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements
• Build reusable IP through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements
• Mentor engineers and customer teams, driving knowledge transfer and building internal AI competencies.

Senior Forward Deployed Engineer

Forward Deployed Engineer IV

Account Executive

• Build and close a pipeline of net-new healthcare enterprise opportunities
• Sell complex AI, cloud, data, and managed services solutions into health systems and IDNs
• Engage CIOs, CTOs, CDOs, CMOs, and executive healthcare leadership
• Drive full-cycle enterprise sales from prospecting through close
• Lead strategic multi-stakeholder deals ranging from $500K–$5M+ ACV
• Partner closely with AWS, Azure, GCP, and Palantir field teams
• Position Rackspace as a trusted healthcare AI transformation partner

Healthcare Acquisition Sales Executive – VI

Accounts Receivable

• Owns the end-to-end Accounts Receivable portfolio for the Middle East region
• Acts as the primary point of contact for customer billing and payment matters
• Monitors assigned ledgers to maintain minimum aged debt levels

Operations Analyst – Accounts Receivable

Support Engineer

• Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation
• Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting
• Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities
• Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices
• Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation
• Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution
• Assist in backup and disaster recovery operations, ensuring data integrity and availability
• Support access management, identity verification, and security compliance procedures
• Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base
• Participate in shift-based operations, including weekends and on-call support as required

Technical Support Engineer

Chief Technology Officer

• Serve as Rackspace's primary executive physician voice
• Build relationships with hospital, payer, and life sciences executives
• Lead the clinical strategy for Rackspace’s Enterprise AI initiatives
• Advise clients on the financial mechanics of digital transformation
• Help clinical leaders understand transition strategies
• Partner with Sales, Product, and Customer Success teams
• Represent Rackspace at industry forums and keynote presentations

Chief Digital Health Officer

Electrical Engineer

• Serve as the primary technical authority for electrical infrastructure within the data center environment
• Provide engineering leadership and subject matter expertise for critical electrical systems including utility infrastructure, switchgear, UPS systems, generators, transformers, PDUs, RPPs, Busway systems, grounding and bonding systems, and BMS/DCIM systems
• Lead troubleshooting, root-cause analysis, and resolution of electrical infrastructure issues
• Manage electrical capacity planning for existing and future infrastructure growth
• Perform electrical load calculations and power utilization analysis
• Evaluate infrastructure resiliency, redundancy, and operational risk associated with capacity expansion initiatives, providing guidance and recommendations
• Define critical electrical equipment specifications and make product recommendations
• Develop and review electrical designs, modifications, and infrastructure improvements within operational data center environments
• Review and approve electrical equipment submittals, technical documentation, and infrastructure standards
• Support construction, installation, testing, commissioning, and turnover activities associated with electrical infrastructure projects
• Partner with commissioning teams to validate installation, operation, and performance of electrical systems
• Support maintenance planning and operational readiness activities for critical electrical infrastructure
• Participate in incident response, infrastructure risk reviews, and operational reliability initiatives
• Assist operations teams in troubleshooting equipment failures and anomalies
• Ensure compliance with federal, state, and local electrical codes and regulations
• Maintain adherence to NEC, NFPA, IEEE, and mission-critical operational standards
• Support development and continuous improvement of electrical engineering standards, procedures, and best practices within our data centers
• Research and evaluate new technologies, equipment, and infrastructure solutions related to data center electrical systems
• Lead technical decision-making regarding electrical equipment and infrastructure product selection
• Support long-term infrastructure strategy focused on scalability, efficiency, resiliency, and operational excellence.

DC Electrical Engineer V

Mechanical Engineer

• Serve as the primary technical authority for mechanical infrastructure within the data center environment
• Provide engineering leadership and subject matter expertise for critical mechanical systems including: CRAC/CRAH units, chillers, cooling towers, pumps, humidification/dehumidification systems, RTUs, air handlers, economization systems, piping infrastructure, condenser water systems, and BMS/DCIM systems
• Lead troubleshooting, root-cause analysis, and resolution of mechanical infrastructure and thermal performance issues
• Provide expertise in airflow management strategies including hot aisle/cold aisle containment, rack-level cooling optimization, pressure differentials, and underfloor airflow distribution
• Manage cooling capacity planning for existing and future infrastructure growth
• Perform thermal load calculations, airflow analysis, and cooling utilization assessments for high-density compute environments
• Analyze rack-level heat loads, BTU requirements, CFM distribution, static pressure, and environmental conditions to ensure optimal thermal performance
• Evaluate infrastructure resiliency, redundancy, and operational risk associated with cooling capacity expansion initiatives
• Support deployment strategies for high-density server environments, liquid cooling technologies, and next-generation thermal management solutions
• Define critical mechanical equipment specifications and make product recommendations
• Develop and review mechanical designs, modifications, and infrastructure improvements within operational data center environments
• Review and approve mechanical equipment submittals, technical documentation, piping diagrams, airflow models, and infrastructure standards
• Provide technical oversight for cooling optimization initiatives, energy efficiency improvements, and mechanical system modernization projects
• Support construction, installation, testing, commissioning, and turnover activities associated with mechanical infrastructure projects
• Partner with commissioning teams to validate installation, operation, performance, and reliability of mechanical systems
• Support maintenance planning and operational readiness activities for critical cooling infrastructure
• Participate in incident response, thermal event investigations, infrastructure risk reviews, and operational reliability initiatives
• Assist operations teams in troubleshooting environmental alarms, cooling failures, airflow deficiencies, and thermal anomalies
• Ensure compliance with federal, state, and local mechanical/building codes and regulations
• Maintain adherence to ASHRAE standards, mechanical engineering best practices, and mission-critical operational standards
• Research and evaluate new technologies, equipment, and infrastructure solutions related to data center cooling and mechanical systems, specifically liquid cooling technologies
• Lead technical decision-making regarding cooling infrastructure, airflow management technologies, and mechanical equipment product selection
• Support long-term infrastructure strategy focused on scalability, efficiency, resiliency, sustainability, and operational excellence

Mechanical Engineer V

Accountant

• Perform month end close activities
• Preparation of journal entries
• Validation of intercompany eliminations
• Preparation of balance sheet account reconciliations
• Assist International Controller with external auditor requests
• Responsible for adhering to company finance, accounting and security policies and procedures as directed
• Facilitate the approval process for new Vendor contracts and set-ups
• Facilitate vendor inquires and relationships
• Receive, Code and Enter Invoices into ERP system and route for approval
• Assist with vendor payments
• Assist with movement of cash between bank accounts and International entities as directed by Treasurer or International Controller
• Facilitate and validate that expenses are within the RAX policy and obtain all required receipts and approvals
• Submit information to payroll provider
• Monthly payroll processing
• Provide payroll services provider with all required information regarding New Hires, Terminations, Salary changes, Bonus payout, Commissions payout
• Perform secondary review of monthly pay file

Administrative Assistant

• Provides department with administrative and secretarial support.
• Coordinates the schedules, making appointments and establishing agendas.
• Arranges and coordinates all business travel.
• Handles all confidential material relevant to company operations.
• Screens phone calls and incoming mail.
• Performs word processing duties.
• May conduct various analytical special projects to assist professionals within the department.
• Arranges use of conference rooms and use of outside facilities.
• Serves as a contact to people inside and outside the company.
• Collaborates with various staff and departments in preparing special projects.

• Records and organizes project updates and status reports: attends key project meetings and documents complete minutes and actions.
• Captures status updates.
• Compiles and updates the overall programme and/or project plan.
• Drafts and disseminates project communications.
• Escalates planning issues to PM’s and senior PM’s.
• Tracks and coordinates payment milestones, cost estimates and key deliverables.
• Attends project closure and lessons learned reviews, taking minutes and actions.
• Maintains all project documentation.
• Sets up central repositories and document sharing processes for project.
• Coordinates collection of data from all members of the project team, consolidating that data and providing summary/highlight reports for stakeholders.
• Takes appropriate security measures for documents and equipment.
• Establishes document control procedures.
• Sets up and maintains a library and registry of all contractual, baseline and project documentation.
• Stores project closure and benefits tracking documents on project portal.
• Adhere to the Change Control (CC) and Configuration Management process for the deliverables of the project against agreed plans.
• Creates and maintains the project risk and issues log: Supports the analysis of risks and maintains the Risk and Issues Log.
• Tracks issues until resolved.
• Escalates issues to PMs and Senior PMs.
• Coordinates collection of project budgets and actuals to update the project's financial records.
• Provides appropriate stakeholders with the up-to-date financial position and forecasts.
• Assists responsible Project Manager in the preparation of budgets and reports.
• Ensures budget documents comply with standards and are compliant for auditing and risk purposes.
• Extract key basic Rackspace responsibilities from SoW’s.
• Store key commercial and legal documents on secure project portal.
• Ensures documentation and deliverables are in line with Rackspace guidelines.
• Works effectively in a matrix management structure.
• Follows defined processes in project tracking.
• Follows processes and defined guidelines in maintaining project documentation.
• Understands security standards as applied to document type and applies accordingly.
• Maintains knowledge of key vendors and services provided for project utilization.
• Follows governance, change control, and configuration management processes.
• Escalates deviations to Project/Program Manager.
• Explains the governance process to key resources.

Project Coordinator

Solutions Engineer

• Develop trusted relationships with client executives and technical stakeholders, acting as both a business and technical advisor.
• Lead customer workshops focused on VMware technologies, private cloud adoption, data centre modernisation, hybrid cloud architectures, and platform transformation strategies.
• Design and position solutions leveraging VMware Cloud Foundation (VCF), vSphere, NSX, VMware Aria Suite, Tanzu, and complementary technologies.
• Assess customer requirements and develop solution architectures that address current and future business objectives.
• Lead complex presales engagements, coordinating with Subject Matter Experts (SMEs), Product Management, Sales, and Delivery teams.
• Produce high-quality proposals, RFI/RFP responses, bids, and Statements of Work (SoWs) that clearly articulate customer requirements, solution designs, project scope, and delivery effort.
• Provide specialist guidance on VMware platforms, migration strategies, infrastructure transformation, and hybrid cloud adoption.
• Identify buying signals, compelling events, key stakeholders, and potential barriers to successful sales outcomes.
• Anticipate and address technical and commercial objections, reducing customer risk and increasing confidence in Rackspace solutions.
• Advise customers on infrastructure operations, platform governance, cloud strategy, and transformation roadmaps.
• Estimate project effort, resource requirements, and delivery approaches using Agile, Waterfall, or hybrid methodologies.
• Maintain accurate pipeline, opportunity, and customer engagement information within Salesforce.
• Contribute to the development of the wider solutions organisation through mentoring, knowledge sharing, and technical leadership.
• Maintain deep expertise in VMware technologies and stay current with industry developments and market trends.

Senior Solutions Architect, VMware

Customer Success Manager

• Manages the delivery of contracted services to large Provider Healthcare clients
• Ensures that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded
• Builds and maintains strong client relationships and provides day-to-day client advice and support
• Promotes the organization's capabilities to clients, identifies sales opportunities and achieves contract extensions
• Responsible for adhering to company security policies and procedures
• Handles customer escalations during downtime events
• Remains informed on the technical design/architecture of customer environments