Healthcare Customer Success Manager V

Rackspace Technology

Healthcare Customer Success Manager managing contracted services for large Provider Healthcare clients. Ensuring adherence to SLAs and building strong client relationships to drive additional business.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $132,149 - $193,856 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level knowledge of IT industry technologies, particularly within the Healthcare Provider and Payer sectors, while effectively managing client relationships and ensuring service delivery excellence. Proficient in Cloud technologies and familiar with EHR systems, contributing to contract renewals and client satisfaction.

Highest-signal resume keywords

Expert-Level Understanding Of IT IndustryCloud TechnologiesEPIC Or Other EHR ExperienceITIL CertificationServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Provider KnowledgeKPI ManagementSLA ManagementClient Relationship ManagementTechnical Design Understanding

Soft Skills

Client SupportProblem SolvingCommunication

Tools & Technologies

Rackspace Product PortfolioServersComputer Hardware

Certifications & Qualifications

ITIL Certification

Industry Keywords

Healthcare ProviderPayer IndustryService Level AgreementsKey Performance Indicators

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Manages the delivery of contracted services to large Provider Healthcare clients
Ensures that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded
Builds and maintains strong client relationships and provides day-to-day client advice and support
Promotes the organization's capabilities to clients, identifies sales opportunities and achieves contract extensions
Responsible for adhering to company security policies and procedures
Handles customer escalations during downtime events
Remains informed on the technical design/architecture of customer environments

Requirements

What you’ll need

12 - 14 years of experience in the field of role required
High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role
ITIL certification preferred
Expert-level understanding of the IT industry and various technologies within the Healthcare Provider and Payer industry
Expert-level knowledge of the Rackspace product portfolio, servers, and computer hardware
Expert-level understanding of Cloud technologies and working practices
Prior experience with EPIC (preferred) or other EHR
ServiceNow experience

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options
Professional development opportunities