Rackspace Technology

Vice President

• Drive operational excellence across multiple simultaneous initiatives—from small engagements to complex, mission-critical programs—ensuring best‑in‑class quality, efficiency, and customer value.
• Collaborate closely with cross‑functional executives to advance strategic and operational priorities.
• Oversee planning, execution, and completion of delivery engagements, ensuring on‑time, on‑budget, and high‑quality outcomes.
• Implement robust quality control measures and continuous improvement practices.
• Partner closely with Go‑to‑Market, Product, Project Management, Engineering, and other key functions to support new business, improve delivery visibility, and ensure seamless client experiences.

VP, Delivery – Core

Artificial Intelligence

• Own and drive engineering productivity lift targets, measured through cycle time, code velocity, and defect reduction
• Lead AI-driven cost reduction initiatives across IT and support functions
• Conduct a full audit and rationalization of Rackspace's AI licensing footprint, eliminating duplicative programs and spend
• Report quarterly on quantified productivity gains with results tied directly to compensation milestones
• Define and launch 3–5 standardized AI sales plays segmented by vertical and workload within the first 6 months
• Translate Rackspace's private cloud and AI runtime capabilities into packaged go-to-market motions
• Embed AI positioning into key partner relationships including VMware, Palantir, Uniphore, and Rubrik
• Equip the Sales organization with clear AI messaging, competitive framing, and active deal support
• Establish tracking infrastructure for AI-influenced pipeline and revenue attribution
• Monitor model releases, inference economics, developer ecosystem shifts, and AI governance developments on a continuous basis
• Translate market shifts into concrete strategy adjustments within 30–60 days of identification
• Advise the CEO, marketing leadership, and Board on AI competitive positioning and narrative
• Drive AI messaging alignment across earnings communications, analyst relations, and partner narratives
• Deliver a formal competitive brief to the CEO and Board on a quarterly cadence
• Lead a lean AI Labs function with a bias toward speed and commercial relevance
• Incubate 1–2 focused, defensible IP assets per year aligned to GTM priorities
• Apply rigorous ROI discipline — kill low-return experiments quickly and reallocate resources
• Ensure Labs output directly supports customer-facing revenue strategy, not standalone research

SVP, Chief AI Officer

DevOps Engineer

• Own and evolve cloud infrastructure and automation strategy.
• Deploy and maintain AWS environments (EC2, ECS, EKS) using Terraform.
• Build and manage automated pipelines in GitLab CI or Jenkins.
• Manage the full lifecycle of containerized applications using Docker and Kubernetes.
• Perform administration and automated deployments across Linux and Windows environments using Python or Bash.
• Design, secure, and troubleshoot cloud networking components including VPCs, Subnets, Route53, and Load Balancers.
• Implement and support infrastructure for AI/ML workloads.

Cloud & DevOps Engineer

• As a Sr. Forward Deployed Engineer (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions.
• This role combines deep technical engineering with business acumen, customer empathy, and end-to-end solution ownership.
• You will own the full solution lifecycle from problem discovery and rapid prototyping through production deployment and continuous optimization while feeding field insights back to our product and platform engineering teams.
• This role is ideal for someone who thrives at the intersection of engineering, strategy, and customer engagement and wants the autonomy and impact typically found at an AI startup, backed by the scale and resources of a global technology company.

Senior Forward Deployed Engineer – Private Cloud, Data & AI Enterprise Solutions

Data Engineer

• Lead end-to-end delivery of enterprise data migrations from corporate systems (SAP, Oracle, Epic ERP) to target cloud data platforms, including the design of cloud landing zones, data governance frameworks, and system rationalization strategies. Establish migration compliance controls, automated rollback procedures, and operational readiness gates while owning full technical accountability for 12–18+ month migration roadmaps.
• Build production-grade data connectors to SAP (RFC, IDoc, BAPI, OData), Oracle (AQ, GoldenGate, APIs), and SQL/non-relational sources. Develop ETL/ELT pipelines with LLM-enabled transformation logic, multi-layer validation and reconciliation frameworks, and optimized throughput for datasets scaling from tens of millions to billions of records with built-in CDC and incremental loading.
• Construct semantic ontology layers translating raw ERP structures into business-consumable objects (Customer, Order, Invoice, Product, Vendor, Asset). Deploy automated schema mapping agents for source-to-target analysis and transformation logic generation. Build unified master data models with row/column-level security, cross-system lineage tracking, and AI-ready semantic structures.
• Build operational dashboards, migration control centers, and agent-driven workflows for automated validation, exception handling, and anomaly detection using low-code platform tools. Generate TypeScript/Python SDKs for custom integrations and deliver real-time monitoring and self-service interfaces for migration progress, data quality KPIs, and compliance tracking.
• Lead consolidation of 5–15+ fragmented ERP instances into standardized master data models. Resolve complex entity resolution challenges including customer matching, product harmonization, and chart of accounts unification. Establish golden record frameworks, data quality scorecards, survivorship rules, and data stewardship workflows for post-migration governance.
• Serve as primary technical advisor to C-suite and enterprise architecture stakeholders across all engagement phases. Deploy discovery agents to analyze legacy data estates, conduct assessment workshops, facilitate solution design sessions, and deliver executive briefings, go/no-go readiness assessments, and prioritized modernization roadmaps.
• Build reusable migration accelerators, playbooks, and reference architectures that scale across engagements. Lead knowledge transfer to upskill client teams for post-migration ownership and collaborate with internal product and sales engineering teams to feed field insights back into platform development and delivery methodology.
• Operate autonomously in ambiguous, high-stakes client environments, driving outcomes with minimal oversight; translate deeply technical concepts into clear, business-level narratives for C-suite audiences through executive briefings and stakeholder communications; navigate organizational complexity, competing stakeholder priorities, and enterprise change management dynamics to maintain momentum across multi-workstream engagements; mentor junior engineers, cultivate technical capability within delivery teams, and foster a culture of knowledge sharing and continuous improvement.

Forward Deployed Engineer – Data Migration, Data Consolidation Platforms

Manager

• Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).
• Ensure alignment with contractual terms and internal usage policies.
• Coordinate internal audits and support vendor audits with accurate license data.
• Track license entitlements, deployments, and usage throughout the software lifecycle.
• Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).
• Work with IT operations to identify underused or overutilized assets for optimization.
• Support license procurement and renewal processes in collaboration with procurement and legal teams.
• Interpret complex license agreements and advise on best practices for use.
• Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.
• Prepare usage reports, license position summaries, and compliance dashboards.
• Recommend cost-saving opportunities by identifying redundant or unused licenses.
• Support internal chargeback processes for license usage reporting.
• Contribute to the refinement and automation of software license tracking processes.
• Assist in developing standard operating procedures and knowledge base documentation.

Senior Licensing Manager

Platform Engineer

• Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
• Manage warehouse connections (Snowflake / cloud DW integrations).
• Monitor query performance and cost governance.
• Troubleshoot dashboard performance, model-level issues, and data refresh failures.
• Implement SSO and authentication integrations (Okta / Entra ID).
• Coordinate with Sigma support for escalations and product issues.
• Administer Power BI Service, workspaces, and capacities.
• Manage licenses, roles, RLS policies, and Service Principals.
• Maintain and monitor Gateways.
• Support Fabric capacities (if applicable).
• Automate tasks via Power BI REST APIs.
• Perform RCA for refresh failures, dataset performance issues.
• Coordinate Microsoft support tickets when required.
• Manage Tableau Cloud / Server environments.
• User access management and license governance.
• Maintain Bridge nodes (if applicable).
• Perform version upgrades and patching.
• Monitor extract refresh failures and server performance.
• Automate processes using Tableau REST API / TSC.
• Handle vendor escalations and performance troubleshooting.
• Own platform health monitoring across all BI tools.
• Conduct root cause analysis for dashboard/report failures.
• Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
• Maintain SOPs and documentation.
• Collaborate with data engineering teams for data pipeline troubleshooting.
• Communicate outages, planned upgrades, and platform advisories.

Senior BI Platform Engineer

Project Manager

• Lead, control and manage Professional Services projects from initiation through delivery for complex client engagements.
• Build and manage relationships with key stakeholders – customer, supplier and in Rackspace.
• Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.
• Unite and provide direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met.
• Deliver results ensuring technical projects are completed on schedule and within budget.

Professional Services Project Manager

Engineer

• Oversee potentially high-risk projects and can handle the coordination of resources, project execution, & communication with supervision.
• Conduct routine facility walkthroughs that identify infrastructure risks, performance gaps, and assist in developing practical solutions to improve or mitigate.
• Read and understand drawings and prints, including one-liners and floor plans.
• Troubleshoot electrical and mechanical data center infrastructure, enabling the quick identification of root cause solutions to technical problems.
• Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
• Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
• Develop and document step-by-step methods of procedure (MOPs) for critical maintenance.
• Develop and document step-by-step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation.
• Supervise and manage scheduled maintenance of electrical, mechanical, life safety, and monitoring equipment. Assist in the preparation of detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
• Oversee and be proficient with the monitoring equipment and other critical systems.
• Effectively lead Incident Management efforts in the event of system degradation/failures, communicating the status to all levels and resolving the issue in a timely fashion.
• Respond to Engineering requests with technical information for electrical power and mechanical capacity.
• Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety, and monitoring equipment.
• Supervise external contractors undertaking specialist maintenance and inspections to ensure the quality of work is maintained.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Maintain meticulous 5S and housekeeping practices.
• Communicate regularly with peers regarding operational readiness and system conditions.
• Effective project management leads to the successful completion of assigned and/or shift projects.
• Performance improvement or risk mitigation leads to improved data center uptime resiliency.
• Proficient trouble-shooting and problem-solving capabilities lead to accurate and timely resolution of technical events and root cause identification.
• Detailed and accurate methods of procedure (MOP) lead to the successful completion of assigned critical maintenance.
• Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
• Following established EOPs; Engineer and assigned shift (if applicable) is able to return critical equipment to service, providing 100% customer uptime.
• Clear, concise, and accurate technical communication of facility-related events is delivered to the team.
• Effective Incident Management allows leadership to maintain confidence in the Data Center and Engineering team.
• Record keeping of activities is kept 100% up to date and accurate.
• Planned maintenances are completed within the associated window and in accordance with the predetermined process.
• Assigned Data Center engineering spaces are clean and organized, with specific areas demarcated for all movable items.
• Ability to work independently, manage priorities, and maintain a high level of attention to detail.
• Ability to prioritize work in a fast-paced, high-pressure environment. Regular logging activities are kept 100% up to date and accurate.

DC Engineer III

Backend Engineer

• Database Management: Assisting with the installation, configuration, and maintenance of databases.
• Cloud Portals: Usages of public cloud hyperscale portal for database operations.
• Basic usages of automation tools and scripting (Python/PowerShell/Ansible/Shell Scripts/TSQL/PLSQL) and cloud native tools like terraforms, Git/GitHub.
• Monitoring: Monitoring database performance, finding and addressing bottlenecks.
• Backup and Recovery: Assisting in implementing and testing regular backups of databases, as well as participating in database recovery processes in the event of failures or disasters.
• Security Management: Assisting in implementing and maintaining database security, including managing user access, permissions, and roles to ensure data confidentiality and integrity.
• Documentation: Maintaining accurate and up-to-date documentation of database configurations, processes, and procedures to ensure effective knowledge transfer and compliance with organizational standards.
• Collaboration: Collaborating with developers, system administrators, and other stakeholders to support database-related initiatives and projects.
• Continuous Learning: Staying informed about the latest database developments, best practices, and industry trends to continuously improve your skills and knowledge in database administration.

Trainee – Cloud Database Engineer

Consultant

• Be comfortable working with data and presenting conclusions clearly.
• Provide general support of technology products and services.
• Engage with customers, understand their needs, and help them accomplish their goals.
• Represent Rackspace to 10-15 enterprise cloud customers.
• Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.
• Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.
• Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.
• Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.
• Onboard services new Rackspace Cloud Optimizer customers.
• Support the sales team in new business activities, as needed.
• Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.

Cloud Business Consultant

Network Engineer

• Provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems.
• Take ownership of highly complex network issues and ensure they are resolved and/or successfully documented.
• Accept ownership through to the resolution of issues escalated by other Network Engineers.
• Create training and mentoring opportunities for other engineers.
• Involve in technology, tool, process, and training improvements for the team.
• Troubleshoot latency, packet loss, and poor performance; respond to DDoS attacks.
• Identify and resolve switch and router hardware and software failures.
• Plan and conduct complex maintenance to ensure standardization and uptime.
• Manage Internet providers and connectivity.

Senior Network Engineer

Accounts Receivable

• Acts as the primary point of contact for customer billing and payment issues on assigned accounts.
• Works with Account Teams to ensure the collections function is working efficiently by controlling credit to customers and collecting all monies due in order to minimize the risk of bad debt.
• Manages the collection of customer accounts from and initiates problem resolution by using various research and reconciliation techniques.
• Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes.

Accounts Receivable Specialist

Product Designer

• Design and standardize user experience across Rackspace Ai solutions
• Partner with GTM, product, engineering, and business teams to translate complex AI workflows into intuitive interfaces
• Work closely with product line designers, segment marketing, and brand teams
• Define and manage user research plans to enhance the design process
• Optimize the website by analyzing user engagement metrics and testing alternative design solutions
• Contribute to best practices for UX design and foster a collaborative team environment
• Drive the design process from conceptualization to implementation, ensuring usability considerations are prioritized

User Experience Designer I

Solutions Engineer

• Being an experienced technologist with technical depth and breadth, aided by strong interpersonal skills, you will work directly with customers as part of a professional services delivery team, helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align with business goals.
• Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS & NoSQL databases, security, and automation.
• In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!
• The qualified AWS Solution Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate & mobilize resources, and deliver results.
• The ability to connect technology with measurable business value is a critical component to be successful in this role.
• We seek team members who are self-motivated, driven, collaborative, passionate about AWS Cloud, and want to have a direct positive impact on our customers' business.
• Strong communication skills and emotional intelligence are also needed.
• Traveling up to 20% of the time for candidates outside of Mexico City.