Rackspace Technology

Account Executive

• Partner with field sales executives to advance pipeline across both new logo acquisition and install base expansion opportunities
• Own virtual customer relationships and touchpoints, including discovery calls, solution demos, proposals, and follow-up activity
• Manage install base accounts to identify and develop expansion opportunities that grow share of wallet
• Coordinate with internal resources including solution architects, cloud specialists, and Palantir/hyperscaler partners to deliver relevant, tailored solutions
• Support field sellers in building and executing account and pursuit strategies for healthcare opportunities
• Maintain accurate pipeline hygiene and deal progression in CRM to ensure shared visibility across the pod
• Develop fluency in Rackspace's healthcare AI, cloud, and data solutions to credibly engage customer stakeholders in value-based conversations

Inside Healthcare Enterprise Sales Executive II

Artificial Intelligence

• Embed with strategic enterprise customers to rapidly diagnose business challenges, map data landscapes, and co-design AI solutions on-site.
• Lead end-to-end solution design and delivery of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time applications.
• Drive rapid prototyping and proof-of-concepts (POCs) demonstrating value within days or weeks.
• Act as primary technical owner across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization.
• Build scalable data pipelines across structured and unstructured formats using vector databases.
• Develop, optimize, and fine-tune LLM/SLM models and multi-agent systems.
• Integrate solutions across heterogeneous enterprise architectures (ERP, CRM, databases, data lakes).
• Feed customer insights back to internal Platform and Product teams to scale future feature rollouts.

Forward Deployed Engineer – Enterprise AI Solutions

Solutions Engineer

• Manage DevOps tooling and certificate rotations
• Automate processes using IaC tools like Ansible and CloudFormation
• Collaborate with development teams for pipeline management
• Support uptime and security of DevOps toolchain

Integration Engineer II

Director

• Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.
• Lead the design and architecture of dual solution portfolios: Generative AI Solutions and Data Modernization.
• Develop compelling business cases connecting AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.
• Stay current with advancements in generative AI and modern data architectures.
• Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.
• Build strategic relationships using executive and technical level engagement models.

Solution Director, Analytics & AI/ML

DevOps Engineer

• Automate deployments utilizing custom templates and modules for customer environments on AWS.
• Architect AWS environment best practices and deployment methodologies.
• Create automation tools and processes to improve day to day functions.
• Educate customers on AWS and Rackspace best practices and architecture.
• Ensure the control, integrity, and accessibility of the cloud environment for the enterprise.
• Lead Workload/Workforce Management and Optimization related tasks.

AWS DevOps Engineer II

Engineer

• Automate deployments utilizing custom templates and modules for customer environments on AWS
• Architect AWS environment best practices and deployment methodologies
• Create automation tools and processes to improve day to day functions
• Educate customers on AWS and Rackspace best practices and architecture
• Ensure the control, integrity, and accessibility of the cloud environment for the enterprise
• Lead Workload/Workforce Management and Optimization related tasks
• Assist Rackers across the Cloud Function

Professional Services Delivery Engineer III, Specialty Domain

Project Manager

• Own end-to-end project management for multiple concurrent GTM initiatives, bringing structure, clear timelines, and accountability from kickoff through delivery
• Independently assess competing workstreams, identify critical paths, and apply sound judgment to sequence and prioritize tasks for maximum execution velocity
• Proactively surface risks, blockers, and dependencies, and drive resolution without waiting for direction
• Manage the competing needs and expectations of multiple internal stakeholders, including senior leadership, product teams, sales, and marketing
• Establish and maintain clear communication cadences — status updates, decision logs, and action tracking — so all parties remain aligned and accountable
• Build and sustain credibility as a reliable point of contact who closes the loop and follows through consistently
• Translate complex project dynamics into concise, persuasive narratives for leadership audiences, confidently recommending course corrections or next steps grounded in strategic intent
• Prepare and deliver high-quality executive-facing materials using PowerPoint and Excel, including project dashboards, GTM readiness trackers, and business case analyses
• Model effective, timely communication behaviors for the broader team, setting the standard for clarity, responsiveness, and professionalism
• Maintain personal accountability for managing scope, quality, and stakeholder expectations throughout the lifecycle of each initiative
• Establish lightweight governance structures (decision logs, RACI, milestone tracking) that keep projects on track without bureaucratic overhead
• Ensure deliverables meet the standard of excellence expected by internal stakeholders and reflect the strategic intent of the organization.

Project Manager III

• Ensure reliability, performance, scalability, and operational excellence of our multi-cloud DBaaS platform across: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP)
• Drive operational standards, automation frameworks, and reliability engineering practices across distributed cloud environments.

Staff Database Platform Reliability Engineer, MS SQL, Cloud

Security Engineer

• Lead the migration, configuration, and maintenance of Cisco ASA and Firepower systems
• Design and manage F5 BIG-IP solutions for load balancing and web application security
• Implement and manage micro-segmentation policies within VMware NSX environments
• Architect strategies to transition legacy Cisco ASA rulesets to Cisco Firepower or Palo Alto NGFWs
• Act as the highest escalation point for complex network outages and security breaches
• Provide exceptional customer support via phone and ticketing systems
• Collaborate with Service Delivery Managers and Account Executives to build strong customer relationships
• Participate in Root Cause Analysis exercises
• Share knowledge via documentation and training sessions

Network Security Engineer II

Full-stack Engineer

• Design, implement, and maintain custom drivers and backends for OpenStack
• Contribute improvements and bug fixes to upstream OpenStack projects
• Own the full lifecycle of your driver and backend work
• Collaborate with infrastructure, networking, and storage teams
• Architect integrations between OpenStack services and internal systems
• Establish and uphold engineering standards for driver development
• Investigate production incidents in OpenStack services
• Provide technical leadership and mentorship across the team

Software Developer IV

Customer Success Manager

• Provide operational and administrative support to the Service Delivery group.
• Ensure timely and efficient resolution of customer requests.
• Monitor inbound customer tickets and route requests to appropriate internal teams.
• Respond directly to customer information requests within defined scope.
• Proactively manage and progress open tickets within agreed SLAs.
• Escalate customer issues in accordance with defined procedures.
• Coordinate between internal technical teams and customers to ensure timely delivery.
• Identify recurring operational issues and recommend process improvements.
• Analyze ticket trends and suggest measures to improve efficiency.
• Ensure adherence to company security policies and compliance standards.

Customer Success Associate III

• Embed with strategic enterprise customers to rapidly diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site
• Lead end-to-end solution design and delivery of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications
• Drive rapid prototyping and POCs that demonstrate tangible business value within days to weeks
• Serve as the primary technical owner across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization
• Architect production-grade Enterprise AI applications on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes)
• Build scalable data pipelines across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks
• Develop and fine-tune LLM/SLM solutions; implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI)
• Ship with full-stack and DevOps depth: Python, Node.js/Go , React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management
• Champion observability, monitoring, and telemetry to ensure trustworthy, auditable, and versioned AI agents in production
• Identify expansion opportunities by working with sales and customer success to uncover high-value use cases across new business domains
• Feed structured field insights back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements
• Build reusable IP through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements
• Mentor engineers and customer teams, driving knowledge transfer and building internal AI competencies.

Forward Deployed Engineer

Architect

• Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
• Solves unique problems that have a broad impact on the business
• Contributes to the development of organizational sub-function strategy
• Progression to this level is typically restricted on the basis of business requirements
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Professional Services Delivery Architect, Specialty Domain

Client Partner

• Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.
• Own and continuously assess overall account health to inform strategic decision‑making, proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.
• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin performance, and ensuring financial results align with account-level and portfolio-level objectives.
• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction outcomes, and the effective execution of active engagements.
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management to design and deliver high-value, client specific solutions.

• Lead account planning, forecasting, and governance for an assigned portfolio
• Own and continuously assess overall account health to inform strategic decision-making
• Deliver profitable growth by achieving ACV and TCV targets
• Provide end-to-end account governance, overseeing delivery excellence and client satisfaction outcomes
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management
• Build and leverage strategic partnerships with internal stakeholders, external partners, and vendors
• Provide guidance, coaching, and oversight to consultants and project teams aligned to the account(s)
• Ensure strong account controls and compliance across financial, contractual, and administrative processes