Technical Support Engineer

Rackspace Technology

. Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation .

Posted 7/18/2026full-timeRemote • 🇸🇦 Saudi ArabiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and infrastructure monitoring, with a strong focus on troubleshooting, system administration, and adherence to IT service management processes. Proficient in managing enterprise technologies, ensuring data integrity, and maintaining security compliance.

Highest-signal resume keywords

IT Support ExperienceInfrastructure MonitoringTroubleshooting SkillsITSM Tools (ServiceNow)Networking Fundamentals (TCP/IP, DNS, DHCP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportInfrastructure MonitoringSystem AdministrationLog AnalysisBasic NetworkingCloud PlatformsVirtualizationBackup and Disaster RecoveryTroubleshootingDocumentation

Soft Skills

Analytical SkillsCommunication SkillsTeam CollaborationCustomer-Centric Mindset

Tools & Technologies

ServiceNowMonitoring ToolsTicketing Systems

Industry Keywords

IT Service Management (ITSM)Incident ResponseService RequestsData IntegritySecurity Compliance

Tech Stack

Tools & technologies

CloudDNSITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation
Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting
Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities
Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices
Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation
Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution
Assist in backup and disaster recovery operations, ensuring data integrity and availability
Support access management, identity verification, and security compliance procedures
Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base
Participate in shift-based operations, including weekends and on-call support as required

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
1-3 years of experience in an IT support or infrastructure monitoring role
Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms
Familiarity with ITSM tools (ServiceNow) and ticketing systems
Experience with monitoring tools for system health checks and log analysis
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
Strong troubleshooting and diagnostic skills with an analytical approach
Excellent verbal and written communication skills
Ability to work in a fast-paced, team-oriented environment
Customer-centric mindset with the ability to handle technical queries efficiently.

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements