R1 RCM

Insurance

• Support R1’s Insurance Discovery product and a growing client base by verifying and loading platform-discovered patient insurance coverage into R1 and client host systems
• Manage a coverage work queue
• Research eligibility
• Coordinate with payers and provider teams
• Update patient records
• Follow client SOPs/documentation while maintaining HIPAA compliance
• Support metrics/reporting
• Recommend process and product improvements
• Serve as a liaison between clients and internal coverage loading teams by leading training, updating documentation, and translating client/Product/Operations requests into clear, consistent coverage loading workflows

Insurance Discovery Specialist

• Initiates contact insurance companies (phone, fax, or web portals) to verify benefits, eligibility, and authorization requirements
• Submits and follows up on pre-certification, authorization, and retro-authorization requests until determination is received
• Obtains and provides clinical information by collaborating with care management teams or accessing patient medical records
• Completes detailed electronic documentation to ensure accurate benefit verification and clean claim processing
• Identifies and corrects inaccurate insurance plan codes within the hospital system
• Maintains HIPAA compliance and documents all actions clearly while communicating professionally with patients, team members, and stakeholders
• Other assigned duties and tasks.

Insurance Verification Associate I

Proposal Manager

• Learn the full proposal lifecycle – from initial solution development to proposal writing, to final editing and compliance assurance, to production and submission.
• Help manage opportunity kick-off meetings and project cadence calls.
• Prepare annotated outlines (first-pass responses) and section specifications to support the proposal strategy.
• Assist in leading proposal development and strategic planning activities for all assigned bids and RFPs.
• Serve as lead writer, when needed, for proposals and RFPs of different sizes and complexities.
• Develop and manage compliant and compelling proposal content in accordance with RFP requirements.
• Provide peer review editorial assistance for other team members at different stages of the bid development process.
• Work with technical subject matter experts and capture team leaders to develop bid and proposal strategies (and associated content) designed to enhance our bid position and to increase win probabilities.
• Coordinate development of graphics, working with technical subject matter experts to illustrate technical and management concepts and convey key proposal messaging.
• Use technology-based tools and software programs (e.g., Teams, OneDrive, SharePoint, RFP Management Software) for proposal communications, collaboration, scheduling, and development.
• Edit and proofread proposal sections for style, consistency, and compliance.
• Ensure that all information is consistent with the organization’s brand message, value proposition, business objectives, and style standards.
• Support production of proposals, ensuring high quality, professional products are created and delivered on time.
• Assist in producing, binding, packaging, and shipping all customer documents, as needed.

Director

• Shape R1's product narrative for the market
• Define and lead demo strategy aligned with buyer personas
• Tailor demos and pitches for high-priority deals
• Build enablement programs for Commercial teams
• Ensure quality and consistency of commercial materials

Director, Commercial Product Enablement

Product Marketing

• Ensure timely and accurate generation of all reports
• Maintain consistency and standardization amongst the various types of reports/databases
• Understand reporting needs of all lines of business and design accurate reports
• Participation in the creation of new reporting templates
• Provide day-to-day operational support for tools and reports.

Senior MIS Executive

Analyst

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations — not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function.

Senior Service Delivery Analyst, Epic Clarity

• Lead the creative direction for major campaigns, launches, events, executive communications, and brand moments.
• Translate complex healthcare, technology, and revenue cycle ideas into clear stories, strong visual systems, and memorable experiences.
• Guide, mentor, and elevate an in-house design team across junior, mid-level, senior, and lead roles.
• Partner with brand strategy, demand generation, content, product marketing, and growth teams to build campaign ideas that work across various channels.
• Shape high-stakes presentations, CEO keynotes, board materials, investor narratives, customer decks, and industry-stage moments.
• Develop creative concepts for conferences, customer experiences, leadership meetings, internal events, and industry activations.
• Help define how Phare OS and R1's broader product portfolio are visualized and understood in market.
• Evolve R1's creative systems, presentation standards, campaign guidelines, and partner playbooks.
• Identify, evaluate, recommend, and guide outside creative partners across brand design, motion, film, and other creative disciplines.

Director of Brand Experience

• Establish and lead a best-in-class market intelligence function, including segmentation, TAM/SAM analysis, buyer personas, and competitive benchmarking
• Advise executive leadership on market trends, risks, and opportunities, shaping strategic decisions and investment priorities
• Translate insights into actionable strategies that influence product roadmap, GTM focus, and commercial execution
• Own the communication strategy for Phare across internal and external audiences
• Define and own the enterprise-wide messaging framework for Phare, ensuring a clear, differentiated, and scalable narrative across portfolios and buyer personas (clinical, financial, IT)
• Elevate storytelling to position Phare as a market-leading, AI-driven platform and category-defining solution
• Guide development of high-impact content and thought leadership that reinforces brand credibility and competitive advantage
• Own end-to-end GTM strategy across product launches, platform expansions, and strategic initiatives
• Ensure alignment of positioning, pricing/packaging inputs, sales enablement, and integrated marketing campaigns
• Drive disciplined execution with clear milestones, governance, and measurable business outcomes
• Serve as a senior, trusted partner across Product, Sales, Marketing, Operations, and Customer Experience
• Drive alignment across leadership stakeholders to ensure cohesive strategy and execution
• Act as the central point of orchestration for complex, cross-portfolio initiatives, ensuring consistency and speed to market
• Partner with Marketing leadership to design and scale integrated demand generation, customer advocacy, and thought leadership programs (e.g., KLAS, industry positioning)
• Define success metrics tied to pipeline, revenue, and adoption; hold teams accountable for measurable outcomes
• Continuously assess performance and optimize marketing investments to maximize ROI
• Maintain deep expertise in the Phare platform, roadmap, and innovation priorities
• Partner with Product leadership to inform roadmap direction based on market signals, customer needs, and competitive dynamics
• Champion customer-centric storytelling through case studies, executive narratives, and strategic communications
• Elevate how R1 communicates innovation, AI capabilities, and measurable outcomes to the market
• Strengthen market credibility and trust through consistent, value-driven messaging

Director, Product Marketing

• Conduct current-state assessments, including SOP review and process mapping, to support use case design.
• Provide operational and technical guidance during implementation, go live, and stabilization phases.
• Develop stakeholder communication plans and support client-facing discussions.
• Design or contribute to training and change management plans to drive adoption.
• Define and maintain KPIs and SLAs for assigned engagements and support steady-state performance tracking.
• Identify risks, dependencies, and operational gaps; recommend mitigation strategies.

Forward Deployed Process Analyst

Manager

• Own end-to-end patient operations across assigned clients
• Lead client and stakeholder relationships as the main point of accountability
• Conduct deep-dive performance analysis and establish monitoring rhythms
• Build and lead high-performing teams
• Drive process improvement and scalable delivery

Service Delivery Manager

Business Development Rep

• Drive prospecting through inbound and outbound channels (phone, email, digital) to generate qualified leads and book meetings for our sales team
• Build and manage a pipeline of healthcare organizations, including physician groups, hospitals, and health systems
• Partner with sales and operations leaders to target key accounts, engage decision-makers, and advance opportunities
• Qualify and nurture prospects through the buyer’s journey, ensuring high-quality handoff to sales
• Leverage database tools for discovery, research and initiation of email and outbound calling campaigns to new prospective customers

Business Development Representative – BDR

Customer Support

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Part Time Patient Customer Service Representative

Sales

• Develop and execute a strategy that aligns with company objectives
• Meet or exceed monthly, quarterly and annual goals
• Accurately forecast attainment on a monthly, quarterly and annual basis
• Document sales activity through CRM automation tool (Salesforce)
• Assess areas of personal and professional development
• Navigate, coordinate and influence internal and external customers at all levels.

RVP, Commercial Sales

Business Analyst

• Lead and manage multiple revenue cycle projects, ensuring timely delivery and alignment with business goals
• Develop project plans, timelines, and resource allocations
• Coordinate cross-functional teams to achieve project deliverables
• Monitor progress, track KPIs, and resolve risks or issues
• Drive process standardization and ensure adherence to project management best practices
• Mentor junior team members and support continuous improvement initiatives
• Conduct post-project reviews to identify and implement improvements

Senior Business Analyst – Revenue Cycle Project Management

Data Scientist

• Data Acquisition & Report Creation - Work with client resources to set up and QA data feeds for revenue cycle data and load data to R1 servers. Plan, create and deliver time-sensitive ad-hoc report requests.
• Analysis - Summarize and include findings from analysis in reports distributed to Operations and leadership team for decision support.
• Data Modeling – Acting as an expert for Health Information Systems data models. This includes sources for data elements, table linkage, primary and foreign keys, and validation points.
• Quality Assurance - Develop and implement validation standards for data transfer/loading and report creation. Working in the client host system to validate data and reports. Advising other analysts on improvements to their processes (SQL Code, quality checks, data understanding, etc).
• Process Improvement – Ownership of improving data quality, data ingestion, speed to implementation, and all other data processes.