R1 RCM

Customer Support

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)

Part Time Patient Customer Service Representative

Procurement

• Partner with the Head of Procurement to manage procurement activities across corporate categories including IT, HR, Marketing, Legal, and other shared services
• Maintain enterprise savings trackers; partner with Finance to validate budgeted spend, forecasts, and realized savings
• Support leadership with reporting, metrics, presentations, and ongoing operational cadence
• Track and communicate procurement performance against defined KPIs and category objectives
• Own category strategies, sourcing roadmaps, supplier performance, and cost optimization initiatives
• Lead negotiations to ensure optimal pricing, value, and contractual terms
• Facilitate end‑to‑end RFP/RFI/RFQ processes
• Establish, maintain, and evaluate vendor relationships to reduce risk, improve performance, and drive efficiencies

Contracting & Procurement Manager

Full-stack Engineer

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Senior Software Engineer

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen with compassion to address concerns
• Work across multiple screens and programs

Platform Engineer

• Designing, developing, and maintaining software applications that handle and process large volumes of data.
• Collaborating with cross-functional teams to understand data requirements and develop software solutions that effectively integrate and utilize data.
• Building and optimizing data models and databases for performance and efficiency.
• Writing code to extract, transform, and load data from various sources into data warehouses or data lakes.
• Implementing data quality checks and data governance processes to ensure data accuracy and consistency.
• Troubleshooting and resolving software and data-related issues.
• Working with big data technologies such as Hadoop, Spark, and Kafka.
• Conducting performance testing and optimization of software applications that handle large datasets.

Data Platform Engineer

Operations

• Own complex client implementations from a data perspective - acquiring, importing, validating data and preparing proprietary systems and platforms ready for go-live.
• Engage with internal project team members during implementation projects.
• Manage the relationship between client IT to collaboratively work towards data that meets data specifications.
• Apply a deep understanding of healthcare data to solve problems for internal and external stakeholders.
• Serve as a technical mentor to Data Operation Analysts on the team.
• Data research and analysis – writing queries, analyzing results, and identifying trends.
• Create reports around system performance (rules engine), client data trends and other business needs.
• Communicate/present research results to non-technical stakeholders (both internal and external).
• Script and automate data-related processes.
• Resolve data duplication, ensure data received satisfies operational requirements spanning multiple service lines and solutions.
• Perform analysis of data acquired into Data Lake.
• Stakeholder management, request handling.
• Utilize Salesforce for tracking work and deliverables.

Data Operations Analyst II

• Lead and manage up to 100 FTEs delivering modular RCM services across PB and HB environments
• Own performance, quality, and outcomes for an assigned portion of AR
• Make real-time staffing and capacity decisions in response to fluctuating inventory
• Maintain strong client-facing presence, representing the organization in operational discussions
• Partner cross-functionally with peer Directors and operational leaders
• Monitor productivity, quality, compliance, and financial performance using operational data
• Lead, coach, and develop front-line leaders and managers in a fully remote, distributed environment

Director – Revenue Cycle Operations

Business Analyst

• Prepare complex deliverables in Excel spreadsheets in a consistent and reusable format.
• Complete target-to-source mappings, supporting the development of data pipelines.
• Perform data validation, reconciliation, and QA to ensure accuracy and consistency.
• Translate raw data into clear insights for internal teams and, over time, assist with client-facing presentations.
• Partner with delivery teams to troubleshoot data, process, or system-related issues.
• Respond to ad hoc client requests requiring quick analysis and clear communication.
• Meet routine deadlines while managing multiple reporting priorities in a fast-paced environment.
• Adhere to company policies, procedures, and standards of business ethics and conduct.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

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Senior Clinical Data Operations Analyst

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

Consultant

• Translate business requirements into technical architecture and implementation plans by conducting a current state assessment including standard operating procedures and process mapping
• Partner with Process Engineers and consulting teams to deliver end-to-end solutions by creating a product vision document, product roadmap and future state process flow
• Provide technical and operational guidance throughout the engagement
• Design implementation and stakeholder communication plan for client-specific use cases
• Design end user technology training and change management plan to drive adoption and create feedback loop for ongoing support
• Develop sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations
• Collaborate with executive teams to align medical coding processes with strategic objectives
• Analyze and optimize medical coding workflows leveraging AI technology to enhance efficiency and effectiveness
• Serve as a liaison between executive leadership and operational teams to ensure seamless communication and implementation of best practices
• Travel up to 50% to engage with clients and stakeholders

Forward Deployed Process Consultant

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen with compassion to address fears and concerns
• Multi-tasking with technology and typing skills
• Work around clinicians interrupting the registration process

Customer Service Representative – Part time Patient Registration

Auditor

• Audit and document controls over various areas of IT, including IT security, IT infrastructure, cloud environments, access management, IT application controls, and IT general controls.
• Execute assigned controls and deliver end-to-end responsibilities with minimum supervision.
• Use judgment to prioritize work and identified findings and recommendations to communicate audit results and action plans to IT Audit Leadership.
• Work with business stakeholders to ensure controls meet third-party auditing requirements.

R1 RCM

Part Time Patient Customer Service Representative

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Director – Revenue Cycle Operations

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Part Time Patient Customer Service Representative

Senior Clinical Data Operations Analyst

Part Time Patient Customer Service Representative

Forward Deployed Process Consultant

Customer Service Representative – Part time Patient Registration

Senior IT Auditor

Customer Service Representative – Patient Registration