R1 RCM

Customer Support

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears and concerns
• Work across multiple screens to intake information
• Assist patients in completing their registration

Part Time Patient Customer Service Representative

Engineer

• Provide use case business case quantification by identifying the customer's business objectives and quantifying the benefits and ROI of use case implementation
• Design and optimize consulting delivery processes in coordination with internal teams
• Lead and mentor Solution Consultants while ensuring alignment of team efforts with client goals and operating metrics
• Collaborate with Solution Consultants to create product roadmap, future state process flows, and implementation plan
• Support the development of training and change management plans to drive adoption of best practices
• Provide technical product and operational leadership throughout the solution lifecycle
• Evaluate emerging operational and technical opportunities and recommend future use case business cases
• Engage with customers and support decision-making with data-driven insights
• Ensure proactive issue resolution and continuous improvement in service delivery
• Support the Solution Consultants with sustainable mechanisms to monitor KPIs and SLAs

Lead Forward Deployed Process Engineer

Sales

• National revenue performance (bookings, pipeline health, forecasting accuracy, and quota attainment) with rigorous sales governance and operating rhythm.
• Commercial strategy and go-to-market architecture for RPS solutions, aligned to evolving client needs and market dynamics.
• Business performance discipline, including deal economics, pricing strategy inputs, and operating rigor in partnership with Finance and executive leadership (P&L stewardship).
• Executive-level client growth, building durable relationships with hospital and health system C-suite and senior stakeholders nationwide.
• Commercialization of AI-enabled RCM solutions, including segmentation, packaging/positioning, and monetization strategy.
• Set the strategic vision for national RPS growth including market prioritization, competitive positioning, and scalable expansion.
• Define and lead the RPS go-to-market strategy, including client segmentation, coverage model, sales motions, and differentiated messaging.
• Expand market share by positioning modular, outcome-focused solutions tailored to client priorities and measurable impact.
• Lead the commercialization of AI-enabled RCM solutions, driving monetization strategy and market positioning to accelerate adoption and competitive differentiation.
• Provide national leadership and oversight to all Regional Vice Presidents (RVPs)—setting a unified vision, performance expectations, and operating standards across regions.
• Build, lead, and scale a high-performing sales organization with a culture of accountability, collaboration, and results.
• Coach and develop RVPs and sales leaders to elevate enterprise selling, solutioning capabilities, and engagement strategies.
• Establish and enforce sales discipline through rigorous pipeline management, forecasting accuracy, and performance tracking.
• Shape solution strategy in partnership with Product, Marketing, Delivery, and Client Success to ensure differentiated positioning and strong execution.
• Partner with Operations, Finance, and Legal to ensure scalable commercial processes, clean deal execution, and predictable growth outcomes.
• Serve as a strategic thought partner to senior leadership, helping refine RPS growth priorities and long-term commercial strategy.
• Establish and maintain executive-level relationships with hospital and health system leaders to strengthen strategic partnerships and unlock enterprise expansion opportunities.
• Represent R1 and RPS externally at industry and client-facing events as a visible, credible executive leader.

Senior Vice President, Sales

• Deliver a high-quality patient experience through inbound and outbound call resolution
• Manage inquiries via multiple communication channels in a professional manner
• Review/interpret and answer questions regarding patient statements and related areas
• Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA)
• Research information using available resources and FAQ to source information rapidly

Senior Customer Service Rep

Director

• Own executive accountability for a complex, multi-client revenue cycle portfolio, driving sustained revenue growth, operational performance, and long-term client partnerships
• Act as a strategic advisor to senior and C-suite client leaders, leading quarterly executive business reviews and influencing outcomes through data-driven insights
• Lead and scale a high-performing organization of 200+ revenue cycle professionals through 5+ direct leaders in multi-system, acute-care environments
• Deliver measurable financial and operational impact by executing revenue optimization, cost-reduction, automation, and process transformation initiatives
• Establish enterprise-level performance governance, leveraging analytics, automation, and continuous improvement to exceed client KPIs and NPS targets

Senior Director, Client Delivery

• Serve as the primary point of contact for a strategic client portfolio, aligning communication across clients, Operations, Client Success, and other service lines
• Lead strategic client engagements and initiatives to strengthen relationships, improve outcomes, and support business growth
• Manage new client implementations end-to-end, coordinating project plans, timelines, and stakeholders across internal and external teams
• Ensure consistent service delivery by applying the Client Delivery operating framework, resolving complex issues/escalations, and driving client satisfaction
• Produce and present client-facing reporting and run effective client meetings, while managing day-to-day requests, follow-through, and team culture/accountability

Director, Client Delivery

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Work on computers and answer phones in a busy environment
• Work across multiple screens collecting details
• Help people who may be very ill or worried

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Work across multiple screens and programs

Vice President

• Responsible for day-to-day leadership and management of large-scale end-to-end Medical Group revenue cycle engagements
• Oversee multiple Customer Partner Directors and staff to carry out key objectives
• Lead relationship management of key client counterparts
• Support efforts to improve KLAS and NPS scores
• Contribute to Physician R1 strategy development as a customer expert

Vice President, Physician Customer Partner

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Collect details for physician and nurse check-ins
• Work across multiple programs and types as quickly as patients talk
• Assist patients who may be ill or worried
• Help patients complete their registration quickly
• Work with varying health plans and coverage depending on what patients tell you
• Prepare for unexpected situations in a fast-paced job

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Work across multiple screens collecting details
• Build rapport with patients and ease their anxiety
• Assist patients in completing their registration

• Provide oversight of Team Lead(s) a team or Representatives for one or more clients
• Be the primary point of support, training and coaching for your team’s performance
• Maintain KPI reporting, improvement programs and ACD Metrics
• Work with EMR systems such as EPIC, Meditech or Cerner
• Have a working knowledge of EOBs and authorizations/referrals
• Maintain a level of performance that ensures success for your client’s objectives

Customer Service Supervisor

• Help patients check into the hospital
• Collect information accurately and quickly
• Address patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment

• Help patients check into the hospital
• Answer questions during registration
• Collect patient information accurately and quickly
• Assist in a fast-paced hospital environment

Manager

• Build and maintain deep, trusted partnerships with senior client stakeholders.
• Serve as the primary point of contact for all RCM-related matters, ensuring client needs are anticipated and met.
• Oversee the full RCM lifecycle, from patient access and registration through billing, collections, and denial management.
• Ensure seamless integration of R1 solutions across all touchpoints.
• Lead the planning, execution, and delivery of RCM projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with internal teams, including operations, technology, and analytics, to ensure the successful delivery of RCM services.
• Identify opportunities for process optimization, automation, and innovation within both R1 and client operations.
• Provide guidance and mentorship to junior team members, fostering a culture of excellence and continuous learning.
• Prepare and deliver executive-level presentations, business reviews, and operational updates to both internal and external stakeholders.

Part Time Patient Customer Service Representative

Lead Forward Deployed Process Engineer

Senior Vice President, Sales

Senior Customer Service Rep

Senior Director, Client Delivery

Director, Client Delivery

Part Time Patient Customer Service Representative

Part Time Patient Customer Service Representative

Vice President, Physician Customer Partner

Part Time Patient Customer Service Representative

Part Time Patient Customer Service Representative

Customer Service Supervisor

Part Time Patient Customer Service Representative

Part Time Patient Customer Service Representative

Senior Manager, Customer Partner