R1 RCM

Customer Support

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients with compassion
• Multi-task in a fast-paced environment

Part Time Patient Customer Service Representative

Operations

• Lead the Motor Vehicle Accident team and oversee all recovery functions
• Manage day-to-day recovery operations and professional development of team members
• Develop relationships with client organizations to ensure superior service delivery
• Accountable for the management and execution of Recovery Department strategy
• Establish operational workflows to impact strategic initiatives between R1 and clients
• Collaborate with senior leaders to set a strategic vision and execute an operating model

Senior Director, Revenue Cycle Operations

Engineering Manager

• May lead teams indirectly through managing one or more Managers of Software Engineering
• Mentor and grow leadership within your teams
• Provide technical leadership in evaluation, design, and development of new capabilities
• Oversee the quality of code and products throughout development lifecycle
• Drive for continuous improvement in performance and scalability of the platform
• Partner with stakeholders to maintain a digital roadmap for applications
• Coach and encourage career development for engineering managers

Senior Manager, Software Engineering

Account Manager

• Build and maintain deep, trusted partnerships with senior client stakeholders.
• Serve as a point of contact for RCM-related matters, ensuring client needs are anticipated and met.
• Oversee scopes of work across the RCM lifecycle, from patient access and registration through billing, collections, and denial management.
• Ensure seamless delivery of R1 services across all touchpoints.
• Lead the planning, execution, and delivery of RCM projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with internal teams, including operations, technology, and analytics, to ensure the successful delivery of RCM services.
• Identify opportunities for process optimization, automation, and innovation within both R1 and client operations.
• Provide guidance and mentorship to junior team members, fostering a culture of excellence and continuous learning.
• Prepare and deliver executive-level presentations, business reviews, and operational updates to both internal and external stakeholders.

Senior Customer Partner Manager

• Work to help our patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen with compassion to address fears, concerns, and questions
• Multi-task with technology, typing, and answering phones
• Be prepared to see illness and injuries in a hospital/lab environment

Customer Service Representative – Part Time, Patient Registration

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen with compassion to address fears and concerns
• Work in a fast-paced environment with multiple screens
• Work around clinicians interrupting the registration

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work across multiple screens and programs while typing quickly

Customer Service Representative – Mid Shift, Patient Registration

• Help patients check into the hospital
• Answer questions during registration
• Collect patient information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Manage information intake correctly between physician and nurse check-ins
• Assist patients in completing registration and address variations in health plans and coverage

Customer Service Representative – Weekend Patient Registration

• Accurately extract and enter data from multiple Electronic Medical Records (EMR) systems into the R1 PAS portal
• Provide troubleshooting assistance to both internal and external end users
• Act as a liaison between leadership, application users, and Information Systems
• Monitor and report on the supply and demand of case consults in the web-based portal work queue
• Perform hourly operational evaluations

Operations Support Specialist

Artificial Intelligence

• Drive new business acquisition with hospitals, health systems, and large provider groups
• Own the full enterprise sales process: prospecting, qualification, solution positioning, contracting, and handoff to implementation
• Build and nurture strong executive-level relationships across Revenue Cycle, HIM, Compliance, and IT
• Partner with Product and Marketing to translate customer needs into clear positioning and sales enablement materials; and continually refine messaging based on product evolution, market feedback, and shifting industry dynamics
• Develop repeatable sales motions, forecasting discipline, and scalable processes as the team grows
• Represent market feedback internally with clarity, insight, and intellectual rigor

VP Sales – Enterprise AI & Automation

Human Resources

• Responsible for providing support for more complex inquiries from associates and R1 Leaders regarding HR procedures, processes, and policies, and focus on case resolution.
• Conduct thorough, legally compliant internal investigations and working through employee relations issues.
• Provide day-to-day performance management guidance and support to R1 people leaders including, but not limited to, managing disciplinary action process, career development, and performance improvement plans (PIPS).
• Manage requests for accommodations under the Americans with Disabilities Act (ADA), PWFA as well as religious accommodation requests.
• As directed by HR Leaders, help support and execute reductions in force to support the strategic initiatives by the business.
• Actively partner with COEs to build and develop the HR knowledge base to help associates quickly and easily find answers to their questions via self-service.
• Identify and collaborate within the HR Shared Services teams on continuous improvement opportunities to enhance, standardize and globalize HR business processes and tools.
• Proactively document new processes and or update missing steps process documents, as needed.
• Participate in ad hoc HR projects as directed by HR leadership.

Human Resources Advisor

• Develop and execute strategic plans to enhance revenue cycle operations and achieve financial objectives.
• Lead, mentor, and manage the team, fostering a culture of excellence and continuous improvement.
• Collaborate with cross-functional teams to implement best practices and innovative solutions in revenue cycle management.
• Oversee the analysis and reporting of key performance metrics, providing insights and recommendations for improvement.
• Ensure compliance with healthcare regulations and maintain high standards of data integrity and security.
• Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.

VP of Customer Service

Technical Recruiter

• Partner with assigned Business Leaders to understand business talent requirements, forecasted talent needs, timelines, etc.
• Create proactive and consultative recruitment processes, sourcing strategies, and deliver on hiring needs in a quick manner.
• Manage daily and weekly reporting and updates to hiring leaders, your TA leader and your sourcing specialist in a proactive, concise manner.
• Build passive talent pipelines of pre-screened candidates who are interested in existing opportunities and/or future openings.
• Utilize in-house tracking mechanisms to track and market to pipelines to keep the candidates warm and engaged.
• Ensure candidates communications are followed up on in a timely manner.
• Participate in intake sessions, recruiter meetings, etc. as assigned to gain a better understanding of business requirements.
• Leverage supply and demand reports to create fact based, strategic sourcing plans.

Senior Technical Recruiter – AI/ML, Engineering

• Help patients check into the hospital
• Collect information accurately and quickly
• Listen with compassion to address fears and concerns
• Work across multiple programs and screens
• Assist in a fast-paced and busy environment

Part Time Patient Customer Service Representative

Senior Director, Revenue Cycle Operations

Senior Manager, Software Engineering

Senior Customer Partner Manager

Customer Service Representative – Part Time, Patient Registration

Part Time Patient Customer Service Representative

Part Time Patient Customer Service Representative

Customer Service Representative – Mid Shift, Patient Registration

Customer Service Representative – Weekend Patient Registration

Operations Support Specialist

VP Sales – Enterprise AI & Automation

Human Resources Advisor

VP of Customer Service

Senior Technical Recruiter – AI/ML, Engineering

Customer Service Representative – Patient Registration