Patient Access Customer Service Representative

R1 RCM

Patient Access Representative facilitating patient check-ins and insurance navigation at healthcare facilities. Providing exceptional service and support to patients in critical moments during registration process.

Posted 6/25/2026full-timeJohnstown • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

What you’ll need

Exceptional customer service experience, communication and interpersonal skills
Strong composure and professionalism in a fast-paced environment
Ability to multitask and prioritize quickly with high attention to detail
Comfortable with shifting priorities based on patient needs
Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
High School Diploma or GED
Ability to pass background check, drug test, and meet vaccination requirements

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient registrationinsurance verificationmedical data entryco-pay collectioncost estimation

Soft Skills

customer servicecommunicationinterpersonal skillscomposureprofessionalismmultitaskingprioritizationattention to detailtrust buildingcompassion

Certifications

High School DiplomaGED