Qurate Retail Group

Business Analyst

• Support Marketing Analytics for QVC and HSN across television, digital and emerging platforms to drive customer engagement
• Collaborate with Marketing, Broadcast Production, Programming, Digital and Merchandising teams
• Develop insights to support programming, marketing, ecommerce, production and planning teams
• Understand customer behavior across platforms to assign KPIs and identify trends impacting customer count, sales and viewership
• Develop weekly/monthly reporting for KPIs and provide recommendations to address shifts in trend
• Analyze viewership across 5 traditional TV channels and multiple platforms to identify opportunities
• Execute ad-hoc projects to help programming and production create and schedule compelling programming
• Work with programming team to advise on complementary and counter programming strategies
• Identify external trends/shifts and recommend data-driven responses to the evolving TV landscape
• Develop new ways of analyzing viewership data and leverage viewership and sales data for holistic on-air business insights
• Present findings using data visualization to simplify complex analysis and provide actionable recommendations
• Report to the Sr Manager Customer Analytics

Business Analyst, Marketing Analytics

Ecommerce

• Develop & oversee the merchandise category strategies and digital site programming to drive sales and customer engagement on the digital platforms (web and apps)
• Lead the prioritization of content and resource requests aligned with business priorities
• Collaborate with the broader Digital Commerce team and cross-functional leaders to deliver the sales plan
• Lead the team to develop and execute the Category Sales and Digital Commerce Platform Plans
• Lead the Digital Programming strategy including site & app Homepage programming, allocation of off-air real estate, including metas and apps, to maximize sessions, sales, new names, and the customer experience
• Partner with other entities (marketing, merchandising, planning, programming, analytics) to drive allocation and enhance multi-channel shopping experience and increase customer engagement
• Develop expertise in multi-channel shopping behavior and champion enhancements that improve off-air opportunities, deliver on advancing platform capabilities and increase user engagement
• Develop and execute marketing and promotional plans
• Lead collaboration efforts to build and deliver on category merchandising strategies and platform optimization capabilities
• Develop and manage compelling, multi-channel content to drive QVC key digital performance metrics
• Analyze sales (both internal and external), traffic and customer trends to drive effectiveness of digital programs, events, and promotions and make recommendations for improvement
• Represent eCommerce team in senior level strategy meetings; educating and sharing work and knowledge with the team and internal partners
• Develop and sustain a high performing and talented team with the right skills and leadership competencies
• Define team priorities and ensure structure and alignment exists to support and achieve established objectives across the digital platforms
• Sets clear goals for delivering growth in digital platforms in QVC

Director, eCommerce Category Merchandising

• Support customer analytics efforts and help guide the marketing strategy for QVC & HSN
• Collaborate with QVC & HSN business and marketing leaders, providing them with comprehensive customer behavioral insights to support the decision making process
• Be the voice of the customer and help to shape the marketing strategy by providing critical customer insights and help to manage customer expectations
• Analyze the results of visible marketing programs, providing segmentation and targeting recommendations
• Oversee the design, implementation and analysis of marketing campaigns
• Report to the Sr Manager of Customer Anaytics
• Build ad-hoc projects that inform both the strategic and tactical projects of the ICE Marketing team
• Identify business trends and shifts, and recommend data-driven responses to the Marketing organization
• Monitor actions and pricing and determine impact on QVC/HSN results
• Develop new ways of viewing and analyzing marketing data
• Use customer-centric data analysis, data visualization, segmentation, a/b testing and predictive modeling methods to improve across channels and within campaigns
• Use statistical methods and tools to test hypotheses, develop insights and make recommendations
• Research and provide insight into industry / competitive marketing trends
• Work with external vendors on new marketing data sources and recommend new approaches to incorporate into analysis
• Standardize and broaden marketing metric reporting and tracking
• Translate customer needs into valuable solutions and communicate solutions to appropriate parties

Senior Business Analyst – Marketing Analytics

Digital Marketing

• Own strategy, optimization, execution, creative, and technical processes of triggered email campaigns for QVC & HSN
• Drive campaign delivery and use best practices to deliver 25%+ of total email revenue and YoY growth
• Analyze daily historical and comparative data through Adobe Analytics, Tableau, Bluecore and other retention reports to identify opportunities
• Report key data points to ensure achievement of major KPIs and continuous enhancement of email metrics
• Execute tactical A/B and multivariate tests with Test & Learn team and implement impactful optimizations
• Collaborate with Bluecore account manager, Senior Manager, VP of Marketing, Test & Learn group, and internal/external partners on campaign performance

Digital Marketing Strategist

Full-stack Engineer

• Responsible for the smooth operation of the globally distributed SAP systems including S/4 HANA, BW/4 HANA, on-premise HCM, ECC CA, FI, MM, BW, GRC and Solution Manager
• Important contact in the global team of SAP Basis Administrators to handle disruptions and meet agreed service levels
• Maintain productive relationships with partners, global, regional and local IT colleagues
• Implementation of new SAP Systems, SAP upgrades and SAP release changes, import of SAP support packages, SAP system copies and relocation of SAP system landscapes
• Participation in the SAP Basis On-Call Service (Remote)
• Ensure root-cause analysis is completed and insights are integrated into new or revised SOPs
• Tailors communication of technical information to partners

Technical Lead, SAP Basis

Manager

• Lead and oversee strategic projects to optimize business processes and drive initiatives
• Act as a trusted advisor to executive team providing strategic counsel and insights
• Prepare and deliver executive-level presentations
• Lead and manage projects from inception to completion
• Oversee and optimize Business Strategy Workflow process
• Conduct business analysis and identify areas for improvement
• Collaborate with stakeholders and supervise/mentor a team
• Develop and implement strategies and track performance
• Facilitate change management and ensure smooth transitions

Senior Manager, Merchandise Strategy

Affiliate Manager

• Reporting to the Manager of Testing Analytics, the A/B Testing Analyst plays an essential role in ensuring that our business can measure the incremental benefit of strategies across eCommerce, marketing, broadcast and beyond.
• Oversee all phases of A/B and model-measured test design, data engineering, and statistical analysis.
• Produce and evaluate test designs
• Partner with vendors to implement best practices
• Use and build upon an in-house SAS-based test-reporting suite
• Produce custom statistical reporting
• Partner with the digital platform testing teams and the business
• Participate in non-testing-related data engineering, analysis, and modeling

A/B Testing Partner

Procurement

Assistant Sourcing Specialist

Infrastructure Engineer

• Deploy, maintain and document operating system upgrades, patches, and configurations to support enterprise workstations and software management framework and associated systems
• Work with and support different areas of IT (Systems, Network, and Application Development) during implementation, documentation, and support
• Develop small to medium size project plans and identify important deliverables, resource requirements, and sources of funding, and manages expense tracking
• Script software and security packages that are pushed to companywide end-user computers using technology we have within the infrastructure (Jamf)