Affiliate Manager

• Develop a data-driven roadmap to scale editorial content and affiliate sales for the respective category (Men's or Wellness), identifying and pursuing high-impact content opportunities that drive efficient, incremental growth, leveraging SEO and AEO tools, internal performance data, and competitive research.
• Collaborate closely with the affiliate/editorial team to guide day-to-day outreach strategy and secure affiliate-driven editorial coverage that drives direct sales and enhances brand sentiment, including category listicles, shopping guides, evergreen product reviews, and newsletter placements.
• Support affiliate and editorial partnership requests, including coordinating press samples, image requests, and key product communications.
• Compile and deliver weekly and monthly affiliate performance reports, with a focus on revenue targets, KPIs, and category-level insights.
• Monitor and track brand coverage across respective category to ensure accuracy, consistency, and performance alignment
• Perform additional duties as assigned.

Affiliate Manager, Mens & Wellness

Ecommerce

• Own day-to-day selling across 3P marketplaces, handling the entire product lifecycle from marketplace listing, putaway/stocking/storage, and fulfillment of item once sold
• Lead a small team responsible for product capture, listing quality, and item presentation
• Drive recovery, sell-through, and margin through pricing, listing, and channel decisions
• Set standards for photos, descriptions, condition notes, and overall listing quality
• Partner with warehouse or 3PL teams to move product from intake to live listing and sale
• Track performance across recovery, aging, sell-through, and listing quality
• Improve processes that increase resale efficiency and reduce liquidation
• Monitor marketplace trends, fees, policies, and demand signals
• Ensure grading and disposition decisions align with resale potential and brand standards

Re-Commerce Operations Manager

Customer Support

• Deliver $1.5M in closed transactional revenue by the end of the fiscal year
• Act as the primary point of contact for our B2B self-service platform
• Maintain a same-day response time for all inbound inquiries
• Manage the end-to-end lifecycle of corporate gifting and merch orders
• Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot

B2B Support Specialist

Video Editor

• Producing and leading 3–5 studio shoot days per week from planning through asset handoff
• Translating performance briefs into scalable, test-ready video content
• Running the visual execution on set, including art directing and shooting for framing, pacing, tone, coverage, and creative quality
• Align with styling and merchandising teams on priority SKUs
• Ensure each shoot captures the modular content needed for performance testing, including hooks, CTAs, alternate messaging, b-roll, and to support growth testing needs
• Maintain a high bar for creative quality while balancing output, speed, and testing volume
• Partner closely with Growth Marketing to prioritize testing needs and content opportunities
• Partner with editors during post-production to ensure final assets reflect the intended creative direction and performance strategy
• Collaborate with Brand and Creative teams to ensure alignment where appropriate
• Ensure organized file management and clean handoff to post-production

Paid Social Video Producer

Project Manager

• As Project Manager- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients.• Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s).• Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks.• Accuracy: detail-oriented and upholds client expectations throughout the entire process.• Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.• Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.

Project Manager – Enterprise Merchandise

Account Executive

• Develop, manage, and grow your own book of business.
• Promote Quince to prospective and existing enterprise clients through a variety of outreach opportunities.
• Leverage existing relationships with companies and distributors to drive large volume sales and manage both existing and new project opportunities.
• Effectively represent Quince through outstanding product knowledge and outstanding service.
• Proactively seek opportunities for creative expansion within the segment.
• Maintain/track your business pipeline in HubSpot and Sales Navigator.

Enterprise Account Executive

Creative Strategist

• Lead marketing strategy for owned department(s), primarily across paid social channels but also inclusive of activations across affiliate, PR, CRM, and emerging channels
• Develop performance-driven creative strategy for Paid Social campaigns with oversight from the Director of Creative Strategy
• Create high-converting ad briefs that drive revenue growth and new customer acquisition
• Analyze & present performance data in platforms such as Meta Ads Manager and TikTok Ads Manager, and Looker
• Conduct consumer, product, and competitor research to inform strategic direction
• Identify trends and winning concepts within the social media ecosystem
• Lead and participate in brainstorm sessions to generate scalable ad concepts
• Collaborate cross-functionally with Graphic Design, Brand, and Strategy teams to produce performance-driven assets
• Write creative briefs and copy for video, static ads, banner ads, direct mail, press, and other marketing materials
• Ensure all creative work aligns with brand identity, tone, and style
• Provide strategic feedback to designers and execute on feedback from leadership
• Contribute to shoot briefs to ensure successful capture of branded visual assets
• Conduct A/B testing and analyze creative test results to iterate and optimize performance
• Utilize data-driven insights to continuously refine creative direction

Senior Creative Strategist

Procurement

• Identify, evaluate, and onboard high-quality, high-compliance vendor partners across Europe for HOME TEXTILES with fast production lead times.
• Drive excellence in partner operations for existing supplier relationships within current and new Quince categories, while expanding the supply base and improving Quince’s product costs, quality, and commercial terms.
• Act as an ambassador to our partners in all interactions, building and deepening our relationships.
• Pitch and onboard vendor partners quickly, with clear onboarding criteria and scalability targets.
• Drive continuous improvement by increasing hit-rate launches (reviews, returns, sales) through product excellence and faster development times.
• Negotiate commercial terms including MOQs, pricing, capacity planning, and compliance.
• Evaluate mill capabilities and work closely with internal product and quality teams to nominate optimal partners.
• Manage mill relationships and ensure smooth handoff of greige fabric to finished goods partners.
• Serve as the sourcing lead for all home textiles from Europe, ensuring quality, margin, and lead time KPIs are met.
• Build scalable and diversified supply chains for each relevant product category (bedding, window, table linens).
• Partner with factories to drive product innovation and reduce development lead times.
• Optimize raw material and finished goods development calendars to enable rapid testing and scaling.
• Collaborate with merchandising, planning, and tech design teams to ensure aligned goals and seamless execution.
• Drive continuous improvement in supplier performance and cost efficiency.

Senior Sourcing Manager, Soft Home

• Own sourcing strategy and vendor relationships for Europe based Bags and Accessories categories, including: Handbags, Belts, Luggage, Eyewear, Socks, Soft Accessories and Tech Acc.
• Lead vendor onboarding, quality reviews, and commercial negotiations to improve PCOGS and margins
• Drive operational rigor across the regional supply base: improve lead times, on-time delivery, and production SLAs
• Identify and onboard new vendor partners with scalable capacity, consistent quality, and competitive cost structure
• Visit vendor partners regularly to build long-term relationships, troubleshoot issues, and conduct quality reviews
• Partner cross-functionally with Merchandising, Planning, and Operations to ensure product launches and replenishment run smoothly
• Ensure ethical sourcing and compliance standards are upheld across all partners

Director Sourcing, Bags & Accessories

Compliance

• Build and Lead the Product Compliance Program
• Develop and implement a scalable global product compliance program for Quince Home products.
• Establish compliance frameworks, policies, and procedures covering product labeling, packaging, and regulatory requirements.
• Create standardized processes for product compliance review during new product development and commercialization.
• Build internal compliance documentation, SOPs, and governance processes.
• Ensure all Home products meet regulatory requirements in the US, Canada, UK, and EU, including applicable safety, chemical, labeling, and packaging regulations.
• Monitor regulatory developments and proactively update internal requirements and policies.
• Conduct compliance risk assessments and audits to identify potential gaps.
• Manage product compliance documentation including test reports, certifications, declarations of conformity, and technical files.
• Develop labeling standards for home furnishings including:
• Law labels
• Fiber content labels.
• Country of origin labeling
• Safety and warning labels
• Care instructions
• Sustainability claims.
• Ensure packaging meets global requirements including:
• Environmental and sustainability regulations.
• Recycling and disposal labeling
• Extended Producer Responsibility (EPR) obligations.
• Work with packaging teams to ensure compliance with evolving global packaging regulations and sustainability requirements.
• Partner with sourcing teams and suppliers to ensure compliance requirements are understood and implemented during manufacturing.
• Develop supplier compliance guidelines and onboarding standards.
• Review new products to ensure compliance before market launch.
• Support testing programs with third-party labs for product safety and regulatory compliance.
• Educate internal teams on product compliance requirements and best practices.
• Develop training materials and compliance tools for product development, sourcing, and merchandising teams.
• Serve as the subject matter expert for regulatory and compliance questions related to Home products.
• Establish compliance tracking systems for product certifications and testing.
• Maintain product compliance files and documentation required by regulatory authorities.
• Coordinate responses to regulatory inquiries, recalls, or compliance investigations if needed.

Product Compliance Manager

Operations

• Own day-to-day relationship with domestic air freight providers.
• Lead weekly performance reviews covering:
• Ensure all scheduled FC linehaul moves depart on time to meet airport tender windows.
• Monitor flight performance daily to ensure arrival supports last mile injection cutoffs.
• Drive accountability for recovery plans when flights are delayed, bumped, or canceled.
• Analyze historical performance to identify recurring delay or bump risks.
• Recommend alternative flight options, departure times, or routings to improve SLA adherence.
• Ensure operational compliance at FCs to support air movement.
• Own domestic air freight cost per pound / per package performance.
• Partner with Last Mile Operations to align injection cutoff expectations.
• Provide performance reporting to Transportation leadership with clear risk visibility.

Manager, Air Freight Operations

• Track, trace, and manage large parcel shipments from origin to in-home delivery
• Coordinate and monitor delivery appointment optionality and success rate
• Ensure real-time status updates across all systems throughout the delivery lifecycle
• Act as an escalation point for service failures and delivery exceptions
• Proactively identify at-risk deliveries and work with carriers to prevent service failures
• Manage and enforce vendor, shipper, and carrier SOP compliance.
• Maintain daily communication with third party large parcel carrier network
• Ensure carriers meet service level expectations including pickup capacity and execution, speed to customer, In-Home Delivery Experience, Exception Management (ie. Lost in Transit, Damage)
• Monitor carrier scorecards, including on-time performance, damage rates, and customer satisfaction
• Support capacity planning for peak periods
• Partner with customer support teams to provide delivery updates and resolve escalations
• Coordinate delivery changes such as address updates, cancellations, and special requests
• Ensure a smooth handoff between vendor, linehaul, cross-dock, and final mile carriers
• Act as operational escalation point for customer inquiries
• Maintain accurate shipment data and milestone tracking
• Respond promptly to internal and external communications
• Escalate system issues, process gaps, or service risks that could impact delivery performance
• Provide weekend or after-hours monitoring when needed
• Audit delivery invoices including accessorials
• File and manage damage and service failure claims with carriers
• Track root causes of damages and missed deliveries to support continuous improvement
• Maintain accurate documentation of delivery outcomes, photos, and customer sign-offs
• Manage delivery exceptions including Damages, Refusals, Access limitations (stairs, tight spaces, no elevator), Weather or delay disruptions
• Coordinate redelivery, return to sender, or replacement shipments when necessary

Operations Coordinator

• Manage daily air freight movements from FC dispatch through destination injection
• Ensure FC teams are following air freight preparation requirements regarding carton labeling, documentation, sortation, and truck loading order
• Identify and correct upstream errors that impact downstream air performance
• Oversee truckloads from FCs to origin airports and recovery trucks from destination airports
• Monitor scheduled air departures, load acceptance, and flight performance
• Validate that cartons are injected into the correct last mile carriers at destination
• Manage day-to-day execution with air freight providers and trucking partners
• Hold providers accountable to SLAs covering pickup, flight departure, flight arrival, recovery, and injection
• Coordinate actions for missed flights, bumps, or capacity constraints
• Monitor air freight performance dashboards and carrier reporting
• Validate scan events, flight data, and injection confirmations
• Identify missing scans, misroutes, or failed injections
• Act as first point of escalation for air freight disruptions and execution failures
• Communicate issues clearly with root cause, impact, and recovery plan
• Identify recurring failure points in air freight execution
• Partner with transportation, FC, and visibility teams to improve processes and tooling
• Support optimization of zone skipping, lane design, and injection strategy
• Contribute operational insight to peak planning and contingency planning

Air Freight Operations Coordinator

QA Engineer

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, craftsmanship standards, material specifications, and regulatory compliance across footwear, bags and accessories categories for both domestic and international markets.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives to identify potential quality risks early in the development cycle.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sampling methodologies.
• Execute and oversee testing and inspection plans across internal teams and third-party partners to ensure adherence to approved standards.
• Establish and maintain quality governance for product durability testing.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
• Stay current on applicable regulations, certification standards, and industry best practices to ensure compliance.
• Build strong working relationships with internal teams, suppliers, and external inspection partners to ensure quality standards are consistently applied.
• Lead defect reduction and continuous improvement initiatives across suppliers and manufacturing partners.
• Collaborate with and develop a team of professionals supporting quality and compliance programs.

Quality Assurance Manager, Apparel – Kids/Baby/Toddler

• Define, implement, and lead the overarching Quality Assurance and compliance strategy for the Apparel product lifecycle, from concept through production and customer feedback.
• Provide guidance and leadership to Merchandising, Sourcing, and Product Development teams to proactively identify, assess, and resolve complex quality and compliance concerns.
• Ensure all apparel products adhere to design intent, advanced craftsmanship standards, fabric/material specifications, and rigorous global regulatory compliance for domestic and international markets.
• Direct the application of advanced quality tools and methodologies (e.g., FMEA, Six Sigma, Root Cause Analysis) across new product development and manufacturing processes to identify and eliminate systemic quality risks.
• Establish and maintain high-level quality governance, including defining global Test Protocols, inspection standards, pass/fail criteria, and sampling methodologies specifically tailored for textile, knit, and woven fabric applications.
• Oversee the execution and auditing of testing and inspection plans across internal teams, manufacturing partners, and third-party laboratories to ensure consistent adherence to defined standards.
• Lead the development and maintenance of quality governance for product performance, durability, and fabric integrity testing.
• Stay ahead of evolving global regulations, certification standards, and industry best practices in textile and apparel manufacturing to ensure proactive compliance.
• Cultivate and manage strategic, high-level relationships with global suppliers, manufacturing partners, and external inspection agencies to drive a culture of collaborative quality ownership.
• Drive major defect reduction and continuous improvement initiatives, including setting company-wide quality KPIs and implementing robust supplier quality management programs.
• Build, mentor, and lead a high-performing team of Quality Assurance and Compliance professionals, fostering their growth and development.

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