QBE Insurance

Underwriter

• Support new business, renewals, endorsements, and policy changes for Environmental underwriting accounts
• Prepare and issue quotes, binders, endorsements, policies, and related documentation
• Enter, validate, and maintain policy and exposure data in underwriting and policy administration systems
• Track submission progress and follow up with brokers and internal teams to ensure timely processing
• Maintain accurate electronic underwriting files in accordance with audit and compliance standards
• Coordinate with Operations, Finance, Claims, and Compliance teams to resolve data or documentation issues
• Assist with premium processing, invoicing coordination, and issuance timelines
• Respond to broker inquiries regarding policy status and documentation
• Ensure underwriting files meet internal quality control and regulatory requirements
• Support audits, reporting requests, and data quality initiatives
• Identify process improvement opportunities within underwriting workflows

Senior Specialist, Underwriting Operations – Environmental

Program Manager

• Execute business strategy for assigned Program(s) by establishing relationships with Program Administrators
• Deliver on the long-term programs strategy and business plan to drive continued profitable growth
• Provide market facing leadership and customer engagement for key existing and prospective program administrators
• Forge and maintain strong relationships with external Program Administrators
• Identify and manage new business opportunities through the entire evaluation process
• Collaborate with Program Administrators to underwrite the most complex insurance risks in accordance with Corporate and department strategic guidelines

Vice President, Program Manager

Billing Specialist

• Support efficient financial operations by providing financial cost and/or benefit oversight for initiatives
• Facilitate billing and collections process by reviewing records for inconsistencies, preparing regular billing statements, overseeing movement of documents and efficiently handling inquiries
• Monitor delinquent accounts by investigating and resolving billing issues and/or other complications that may prevent timely account payments
• Lead the implementation of financial activities by analyzing business operations and trends, developing additional analyses and providing action plans for process improvement
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements

Billing Manager

Manager

• Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
• Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
• Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits
• Conduct timely reviews for each case - planning, developing, and executing claim strategies
• Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

Case Manager

Actuary

• Supporting the forecasting of reserves and reserve uncertainty for reporting, business planning, profitability studies and commutations.
• Developing an understanding of the key business drivers for the areas you support.
• Using appropriate systems and procedures to ensure accurate data is used and robust analyses are produced, including the use of efficient and consistent actuarial models, processes and technologies.
• Performing appropriate checks within processes to minimise inaccuracies.
• Supporting compliance with all relevant legal, regulatory and professional actuarial standards, as well as internal European and global reporting requirements.
• Assisting the Reserving Manager to ensure processes are aligned to business needs and remain fit for purpose.
• Building and maintaining strong relationships with internal and external stakeholders to improve customer focus.

Senior Actuarial Analyst

Operations

• Contribute to the delivery of operational objectives across the underwriting function and wider business.
• Lead and oversee service delivery for the assigned business unit, ensuring a consistently accurate, high‑quality and timely service.
• Build and maintain strong, collaborative relationships with key stakeholders across the business.
• Support the achievement of underwriting profit and growth targets for the relevant product or line of business.
• Work in partnership with the Operations Manager and the business to support operational change and transformation initiatives.
• Set clear service delivery standards, monitoring performance to drive continuous improvement and more efficient ways of working.
• Ensure all activity complies with legal, regulatory and FCA requirements.
• Handle complaints in line with FCA guidelines, providing guidance and support to less experienced team members when needed.
• Coach, train and mentor the team to support performance, capability development and delivery of agreed targets.

Senior Team Leader – Insurance Operations – Motor

Communications

• Work with business stakeholders to develop marketing campaigns aligned to strategy.
• Design, plan and implement internal and external communications
• Write, edit and develop content for multiple channels across our audience groups to drive engagement
• Lead the development and implementation of communication plans and key messages for business or segment initiatives and projects, working with both the QBE and Elders Insurance teams
• Provide support and advice to our business stakeholders and franchise network to drive effective communications and marketing strategies and solutions.

Marketing Communications Specialist

Financial Planning and Analysis

• Support tax planning initiatives to mitigate Pillar Two exposure while ensuring compliance.
• Consolidate tax reporting across group entities for financial statement disclosures.
• Analyze effective tax rate (ETR) and deferred tax balances for group reporting.
• Monitor and review the report before sending it to onshore for final sign off.
• Prepare journal entries for assigned accounts or transactions.
• Relief cover of Service Manager, review journal entries of team members.
• Perform the reconciliation process which may include the following: - Beginning Reconciliation - Matching - Ageing of Unreconciled Items - Follow-up of resolution of unmatched and outstanding transactions counterparts - Review results of investigation - Lead the team in establishing channels for items requiring resolution. - Detailed review of reconciling items and follow-up on the status of the investigation - Provide Team Lead with the status of the accounts.
• Relief overall champion for issue resolution with additional focus on investigation, enhancement of networking efficiencies, and process improvements.
• Contribute to the refinement of processes and procedures to improve tax reporting systems and procedures.

Senior Finance Services Professional – Tax

QA Automation Engineer

• Assist in developing and implementing automation solutions using various tools such as robotics, RPA, and Power Automate.
• Work closely with business stakeholders and other functions to understand business needs and translate them into technical designs.
• Help Build automation solutions using Robotic Process Automation (RPA) technologies and other relevant programming languages.
• Assist in the Implementation and in maintaining process engineering and agile best practices across the delivery model.
• Identify and advocate for appropriate ways to implement end-user requirements to achieve business goals.
• Define reusable design patterns that are robust, flexible, and extensible.
• Engage in solution discussions together with the manager and/or peers and produce high-fidelity prototypes for feedback from senior stakeholders.
• Identify and size automation opportunities to ensure a positive ROI.
• Help drive financial and customer benefits through automated technologies.
• Develop automated opportunities to meet business demand and coding standards.
• Manage a team of developers, shape the future of the Robotics, Automation & AI journey, and ensure deliverables meet business needs.

Senior Automation Engineer – Alteryx

• Develop and build a strong understanding of Psicle, QBE’s reserving tool, to support the development, maintenance, and enhancement of actuarial reserving models
• Actively contribute to process improvement initiatives and support the QBE Actuarial modernisation journey through automation, standardisation, and improved controls
• Assist in the development of reports and Power BI dashboards using data bricks, QBE’s enterprise data and reporting platform, to generate timely and actionable insights
• Support the preparation and delivery of regulatory and statutory reporting, ensuring accuracy, completeness, and adherence to governance requirements
• Participate in ad hoc projects and analyses across the Actuarial team, providing analytical support as required.

Actuarial Analyst – Modelling & Insights

Business Intelligence Analyst

• Preparation and review of financial reports, including statutory, regulatory and management reports
• Perform data analysis to support and identify key drivers of the movements in numbers
• Ensure reports are in accordance with Group policies and Australian Accounting Standards
• Ensure reporting is in alignment with all legal and regulatory requirements and adhere to corporate standards and best practices
• Complete regulatory reports timely and accurately, ensuring statistical data edits have been validated and data has been balanced to General Ledger
• Act as a subject matter expert for offshore analysts to support in the completion of regulatory reports
• Serve as a technical resource by reviewing data and escalating issues as necessary to assist with problem-solving and meeting business needs and requirements
• Review and evaluate internal processes for effectiveness and efficiency and recommend alternative approaches and solutions to enhance the consistency, quality and timeliness of reporting
• Contribute to the refinement of processes and procedures to improve systems and manual procedures
• Perform gap and impact analysis between current and desired state to identify exposures that need to be addressed
• Facilitate operational excellence by researching existing documentation and reports to locate and capitalize on reusable data and promote streamlined, efficient data delivery
• Collaborate with key stakeholders by sharing knowledge and expertise to ensure reporting requirements are well understood and documented
• Establish and maintain an efficient, effective relationship between Regional Finance and GSSC Finance staff, with a particular emphasis on meeting regulatory reporting
• Comply on provided legislations, industry codes, company policies and procedures
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Contribute to the development of team’s business plan in order to maximize productivity and performance
• Ensure all processes conducted are documented in a standard format and maintained in an accessible fashion
• Provide technical expertise and mentoring to Finance Services Analyst and Specialist
• Support other team members to assist in the achievement of team objectives

Financial Reporting Analyst – Day Shift

• Underwrite new business and renewals within specified guidelines and authority levels.
• Provide technical support and oversee profitable growth within the insurance class.
• Actively manage renewal portfolio and new business targets.
• Monitor, review, and comply with all underwriting standards, procedures, and processes.
• Provide a timely and professional level of service to customers and intermediaries.
• Develop and improve a strong knowledge of current legislation, best practice, underwriting, systems, products, and organisational guidelines.
• Build and foster relationships with our brokers for positive work environment.

Medical Underwriting Assistant, RN

• Provide support to accounting and reporting activities by managing day-to day financial tasks
• Ensuring accuracy and compliance with regulations and policies.
• Processing financial transactions, analysing data, preparing reports.
• Assisting with budgeting processes to align accounting activities with government regulations and corporate standards.
• Reviewing and processing invoices, resolving payment queries, ensuring accuracy of financial data for the service company.
• Documenting all processes in a standard format.
• Maintaining strong relationships with stakeholders to ensure service delivery meets customer expectations.
• Assisting in the preparation and maintenance of accurate accounting records to ensure compliance with regulations.
• Contributing to the refinement of processes and procedures to continuously improve efficiency.
• Assisting with special investigations/projects concerning commercial accounting issues as required.
• Participating in internal meetings to share and develop strategy, knowledge, and best practices.
• Assisting in managing the credit control aspects of the business.

Senior Finance Services Professional – General Accounting

Project Manager

• Assist in developing project plans, timelines, and milestones in collaboration with project managers
• Coordinate project-related tasks, ensuring their timely completion and adherence to project objectives
• Assist in resource allocation, monitoring progress, and identifying potential bottlenecks or issues
• Gather and analyze project data, ensuring accuracy and integrity
• Prepare reports, dashboards, and presentations to provide insights and updates on project performance
• Identify trends, patterns, and areas of improvement based on data analysis
• Support the creation and maintenance of project documentation, including project charters, requirements, and specifications
• Facilitate communication and collaboration among project team members, stakeholders, and relevant departments
• Prepare meeting agendas, take meeting minutes, and follow up on action items
• Assist in identifying project risks and issues, documenting them appropriately
• Collaborate with project managers and stakeholders to develop mitigation strategies
• Monitor and track identified risks and issues, ensuring timely resolution and escalation if necessary
• Contribute to the implementation and enforcement of project management best practices and methodologies
• Assist in ensuring compliance with regulatory requirements and quality standards
• Identify areas for process improvement and contribute to the development of streamlined project management processes
• Collaborate with stakeholders to understand their requirements and expectations
• Assist in managing stakeholder communication and reporting, ensuring their involvement throughout the project lifecycle
• Address stakeholder concerns and support the resolution of any project-related issues

Project Analyst

Customer Support

• Contact third parties (individuals and companies) involved in a motor vehicle or property claim with a QBE customer to get their version of events and determine the liable party.
• Recognition of significant credit risks and escalation of these matters are critical.
• Develop efficient and economic recovery strategies to clients within agreed timeframes
• Build and maintain professional relationships with a broad range of clients (i.e. insurance and commercial) to obtain required approvals on recommendations
• Deliver customer focused solutions in order to obtain the best outcome for the client in recovering monies
• Understand and promote the service offerings of QBE Recoveries including knowing “the client” you are collecting monies for (i.e. insurance and commercial clients)
• Represent “the client” in a professional and commercial manner with a view of recovering monies and achieving the financial outcomes required
• Ensure compliance with QBE policies, procedures and relevant legislations.
• Provide feedback on ‘Policy, Process and Procedures’ in order to promote improvements