QBE Insurance

Engineer

• Gather data from diverse sources, such as databases, APIs, and flat files
• Clean, transform, and preprocess data to ensure accuracy and consistency
• Develop and maintain ETL (Extract, Transform, Load) processes
• Design and maintain data warehouses or data lakes to store and organize data efficiently
• Create interactive dashboards and reports using tools like Tableau, Power BI, or custom-built solutions
• Implement data quality checks and validation processes
• Develop automated solutions for data processing and reporting tasks

Data Engineer, Reporting

Program Manager

• Develop and maintain processes and tools for effective management of the Project & Agile function
• Manage the Project & Agile function in accordance with QBE ways of working
• Attract, select, develop, motivate, train, and retain a high-quality workforce with the knowledge, skill, and desire to deliver excellent outcomes and customer service
• Capability uplift of the Project & Agile function in line with industry trends and practices
• Managing QBE projects and ensuring a focus on delivering to support business/division strategic objectives and delivering benefit to QBE
• Support the implementation of the business/division strategy to enable delivery of overall business targets
• Project planning using Microsoft Project or Agile methodology and aligned with QBE project management methodologies
• Performing regular program reporting including the reporting on schedule, budget, scope, quality, risks, issues, dependencies, team, stakeholders and benefits
• Escalating decisions as required to start, stop and pass through key project stage gates
• Operating projects in alignment with QBEs program management methodologies
• Effective project risk and issue management

Business Project & Program Management Manager

Claims Specialist

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies.
• Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively.
• Build and maintain customer relationships through timely and accurate policy service.
• Document and process loss information accurately to assess potential damages.
• Participate in quality control tasks, audits, risk assessments, and field reviews.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively.
• Support business objectives through quality control tasks, audits, and risk assessments.

Senior Claims Adjuster – Crop

Analyst

• Acts as the routine contact point, receiving and handling requests for support.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues.
• Contributes to creation of support documentation.
• Acts as technical escalation for Service Desk Analysts for any issue prior to being escalated to L2
• Conducts trend analysis on most common issues escalated and propose & implement ways to improve SLAs
• Handling of Incidents or Requests in alignment with QBE IT processes and procedures individually if required
• Assists in the development and improvement of QBE problem and incident management processes and procedures
• Researches and documents technical solutions using all available resources
• Identifies and documents improvements to technical resolution processes
• Provides guidance and expertise for issues within existing processes and procedures
• Aides SDAs to ensure all tickets handled are up-to-date and in progress towards resolution
• Addresses customer escalations on technical and process-related concerns
• Provides insights to team direction for improvement
• Conducts trend analysis on raised issues and proposes and implements ways to improve issue prevention
• Provides technical expertise and mentoring to Service Desk Analyst based on scorecard results and escalations
• Coordinates and supervises routine day-to-day work

Senior Service Desk Analyst

IT Support

• Act as first line owner for Claims risk and compliance management activities, including identification, assessment, monitoring, and treatment of operational and compliance risks.
• Own the end-to-end management of Claims issues as first line, including identification, documentation, assessment, and tracking of issues impacting contractual, regulatory, or operational requirements.
• Own and maintain the Claims Compliance Register, ensuring obligations are clearly defined, mapped, and up to date
• Assist in the design assessment and testing of key controls, ensuring strong evidence and audit readiness
• Lead and coordinate internal and external audits, acting as the key point of contact
• Deliver clear, evidence-based reporting to support governance, audit, and leadership decision-making

Risk and Audit Manager – Claims

Vice President

• Provide strategic leadership of the Claims team handling Private Company and EPL claims within Financial Lines
• Develop and lead high-performing claims team with professionals who are capable of independently assessing complex claims
• Work collaboratively with their claim, legal, and underwriting colleagues to ensure optimal outcomes
• Develop a culture of accountability and a strong team of professionals with broker and customer-facing skills
• Produce claim portfolio assessments that enable the company to view portfolio performance in various ways
• Develop and maintain strong broker and customer relationships
• Work with internal operations and support teams to drive claim efficiency and compliance

VP, Private Company and EPL Claims Leader

• Provide expert consultancy and support in project and program management tools and techniques
• Manage key performance metrics, and value indicators, and proactively communicate project trends, risks, and issues
• Promote best practices and standards in core skills like planning, risk management, stakeholder management, and reporting
• Accountable for accurate gathering of project and portfolio data and preparation of communication and reports
• Support Project and Portfolio Managers with schedules, plans, change control, and action logs
• Ensure all necessary information is available for effective decision-making at all levels
• Build and maintain strong relationships with internal stakeholders and external suppliers
• Manage and motivate project team resources to support successful portfolio and project delivery
• Ensure adherence to change and reporting standards and support planning activities within the team
• Provide objective opinions on team health, collaborate with subject matter experts, and identify improvement opportunities

PMO Analyst

Artificial Intelligence

• Provide Line 1 Risk view on Data, Analytics and AI Risks, including responding to evolving regulatory and industry expectations
• Ensure effective Line 1 oversight and governance of the implementation and ongoing adherence to the Group policies and standards for Data, Analytics and AI
• Provide leadership to the Group and Divisional teams to ensure policies and standards are translated into sound controls and assurance activities to enable effective risk management and timely escalation and resolution of material risks/issues
• Work across the three lines of defence to develop and deliver the Data and AI Risk and Control framework and associated assessments
• Establish and manage a clear cadence of risk governance forums to support identification, monitoring, remediation and reporting of risks and controls
• Lead Risk & Control Self‑Assessment and assurance engagements with risk and control owners, ensuring work is well scoped, planned and delivered to a high standard, and produces reliable, high‑quality management information on risks, controls, issues and actions.
• Produce high‑quality, targeted risk reporting for senior management and governance forums, delivering clear narratives on key risks and concise updates on the status of risks, controls, issues and actions.
• Build strong partnerships with Line 2 Risk, Internal Audit, Privacy and Compliance to embed an integrated, end‑to‑end risk management approach

Senior Manager – Data, Analytics and AI Risk Management

• Analysing complex people, workforce and financial data to identify trends, risks and opportunities
• Translating data into clear, decision ready insights that inform workforce strategy, planning and transformation initiatives
• Designing, building and maintaining workforce planning dashboards that integrate people and finance data
• Supporting deep-dive analyses across areas such as capacity, skills, role mix and future workforce needs
• Contributing to workforce scenario modelling linked to strategic initiatives and future workforce needs
• Partnering with stakeholders to continuously improve data quality, reporting usability and the organisation’s strategic workforce planning maturity

Strategic Workforce Planning Analyst

General Counsel

• Monitor new legislative and regulatory activity for designated areas of responsibility by utilizing various sources to research and analyze proposed/changing legislation and translate and communicate to appropriate departments in support of the organization
• Develop effective partnerships with management teams and stakeholders across the organization by sending relevant notifications of insurance regulatory changes
• Assist with coordination of market conduct exams by liaising between business units and state Department(s) of Insurance (DOI), attending meetings with state examiner and reviewing business unit responses to exam results and recommendations to ensure accuracy of responses, transfer information and data for key stakeholders and follow-up with business units to ensure recommendations are implemented
• Within scope and availability, provide regulatory support by reviewing ad-hoc questions and requests and referring employees to appropriate department
• Assist with both the information gathering and drafting of various regulatory filings including key Insurance Holding Company Act filings (Forms A - F)
• Update record keeping systems, assist with various reporting requirements
• Support internal and external audits within area of responsibility and as needed
• Provide subject matter expertise knowledge on strategic projects, particularly with respect to licensure questions and support licensure applications
• Establish a professional, polished company reputation by understanding, applying and upholding organizational values during outward-facing interactions and guiding team to ensure communications consistently align with company image
• Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Counsel, Insurance Regulatory

People Operations

• Develops & supports Organisation Effectiveness (OD, People Change & Culture Change) plans and strategies for key stakeholder groups in partnership with various functions and project teams to ensure change and transformation efforts are accepted and embedded in the International Division.
• Determines potential impacts of Organisational Design and People/Culture Change to the business across processes, OD, data, systems, ways of working and skills, as well as evaluates risk factors.
• Partners across the programme and stakeholder groups to determine levels of readiness to accept change and iterates change plans as required.
• Support the Head of People Consultancy to develop Organisation Effectiveness & People/Culture Change Management processes within People, and ensure alignment with wider QBE approaches.
• Plays a key role in partnership with Communications resources and the People Centres of Excellence in designing and executing activities to support Organisation Effectiveness and People Change adoption across the business.
• Works across People and the business to accelerate leadership role modelling of changes.
• Ensures all necessary supporting documentation for People transformation / project planning and implementation has been fulfilled and progress can be tracked across multiple programmes.

People Consultant

Financial Planning and Analysis

• Lead core accounting tasks, oversee billing and collections, and ensure compliance with IFRS.
• Provide guidance and oversight to ensure accuracy, consistency, and alignment across financial operations.
• Drive efficient processes and strong reporting standards.
• Review and preparation of financial, statutory or regulatory reports.
• Perform budgeting and forecasting activities.
• Perform financial analysis of management and statutory reports.
• Collaborate with Business Unit Senior Leaders in the forecasting and annual budget process.
• Ensure consistency and effective suite of reports provided to business enabling management to monitor business profitability.
• Comply with all legal and regulatory requirements to ensure obligations are met.
• Manage the preparation and maintenance of accurate accounting records following internal procedures and statutory requirements to ensure compliance with legal, regulatory, codes of conduct and best practice guidelines.
• Provide high-level advice, guidance and information on financial matters to support decision-making and improve understanding of financial management.
• Manage the production of accurate financial returns required by internal and external bodies and regulators to meet reporting deadlines.
• Maintain strong relationships with stakeholders, including internal and external auditors, to ensure service delivery meets customer expectations.

Senior Financial Accountant – FTC

Risk

• Monitor and report on risk matters and metrics across business units, leadership teams and governance forums
• Analyse risk data to identify trends and support the development of practical, fit‑for‑purpose solutions
• Proactively manage risk management activities, timelines and obligations to ensure timely delivery
• Maintain accurate, high‑quality data within QBE’s Insight risk system, including centralised data entry
• Contribute to risk capability uplift through education initiatives, governance support, intranet/SharePoint updates and targeted risk or compliance projects

Senior Risk Analyst

• Lead the refresh and execution of QBE’s enterprise Data & AI strategy
• Work with Group and Divisional leadership to align priorities
• Facilitate Group and Divisional Data OKR alignment
• Lead business case development for Data & AI initiatives
• Ensure robust articulation of benefits and value delivery

Senior Manager, Data & AI Strategy and Value Assurance

• Lead and manage the operational activities for the Group Chief Data & AI Technology Office (CDATO)
• Ensure effective delivery of support services, governance and operational strategy
• Managing budget oversight and business case activity, partnering with finance and relevant teams
• Leading vendor onboarding, governance and SLA management across all Group Data & AI vendor relationships
• Owning change and communications activity for the Group CDATO function
• Managing business-as-usual activities related to Data & AI governance
• Producing high-quality reporting and executive-level materials, including presentations for senior forums, working closely with SMEs, Change and Communications teams
• Maintaining the Group CDATO internal website and knowledge base, and collaborating with divisional change leads to consolidate change activity into a single, integrated view
• Managing tooling and wider operational issues across CDATO, partnering with Group Platforms and other enabling teams as required