Protocall Services, Inc.

Counselor

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.

Licensed Crisis Counselor

• Delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services
• Engage with callers experiencing a broad range of emotional, behavioral, and situational challenges
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
• Provide resources, coping strategies, referrals, and safety planning
• Maintain accurate, timely, and clinically sound documentation