Licensed Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic support for individuals in distress related to behavioral health challenges. Engaging callers with compassionate care and risk assessment as part of a crisis intervention team.

Posted 7/30/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns, while maintaining accurate documentation and navigating multiple software systems. Holds relevant licensure and educational qualifications in behavioral health.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthActive Licensure In FloridaCrisis Intervention SkillsClient Engagement StrategiesClinical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyActive ListeningRapport BuildingMultitasking

Certifications & Qualifications

PMHCPSWPMFTPLPLMHCLCSWLMFT

Industry Keywords

Behavioral HealthCoping StrategiesSafety PlanningEmergent SituationsRisk Assessment

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure must be active and in good standing (must reside in FL)
PMHC PSW PMFT PLP LMHC LCSW LMFT LP

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement