Licensed Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic support for individuals experiencing various emotional challenges. Delivering compassionate care within a remote framework in behavioral health settings.

Posted 7/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns, while maintaining accurate documentation and navigating multiple software systems. Holds relevant licensure and educational qualifications in behavioral health.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthM.A./M.S. In Behavioral Health With Clinical Practice EmphasisActive Licensure In Ohio (LPC, LSW, LPCC, ILMFT, LISW, LISW-S, LP)Crisis Intervention SkillsClient Engagement And Rapport Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health AssessmentCoping Strategies DevelopmentSafety PlanningDocumentation SkillsMultitasking

Soft Skills

EmpathyActive ListeningProfessionalism

Tools & Technologies

Telephonic Support SystemsClinical Documentation Software

Industry Keywords

COAMFTECACREPCORE-accredited ProgramEmergent Situations Management

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in OH and hold one of the following): LPC, LSW, LPCC, ILMFT, LISW, LISW-S, LP
Licensure must be active and in good standing
Remote, Ohio residency required

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement