Licensed Crisis Counselor

Protocall Services, Inc.

Crisis Counselor delivering telephonic emotional support and stabilization services in behavioral healthcare. Engaging with callers facing emotional, behavioral challenges with compassion and professionalism.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic and ethical telephonic support while effectively assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems to deliver timely resources and referrals.

Highest-signal resume keywords

MSW, PsyD, Or PhD In Behavioral HealthLCSW-A, LMFTA, LPCA, LCMHCA, LPA, LCSW, LMFT, LPC, LCMHC LicensureCrisis InterventionClient EngagementDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyActive ListeningMultitasking

Industry Keywords

Behavioral HealthCoping StrategiesSafety PlanningEmergent SituationsClinical Practice Emphasis

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in NC and hold one of the following): LCSW-A, LMFTA, LPCA, LCMHCA, LPA, LCSW, LMFT, LPC, LCMHC
Licensure must be active and in good standing

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement