Licensed Crisis Counselor

Protocall Services, Inc.

Crisis Counselor at Protocall Services delivering compassionate telephonic support and stabilization services. Engaging with callers in distress while assessing and addressing emotional and behavioral health concerns.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns, while maintaining accurate documentation and navigating multiple software systems. Holds relevant licensure and educational qualifications in behavioral health.

Highest-signal resume keywords

MSWPsyDPhDLSWLCSW

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health AssessmentCrisis InterventionSafety PlanningDocumentationCoping Strategies

Soft Skills

EmpathyActive ListeningClient EngagementMultitasking

Industry Keywords

Telephonic SupportClinical PracticeSocial ServicesCounselingEmergent Situations

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in IL and hold one of the following): LSW LPC LCPC LCSW
Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Illinois residency required

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement