Licensed Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic support for behavioral health issues at Protocall Services. Engaging with callers in distress while ensuring professional and ethical standards.

Posted 7/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems while ensuring client safety and engagement.

Highest-signal resume keywords

MSWPsyDPhDLLMSWLPC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health AssessmentCrisis InterventionSafety PlanningDocumentationMultitasking

Soft Skills

EmpathyActive ListeningClient EngagementRapport Building

Certifications & Qualifications

LLMSWLPCLMFTPsychologist-Doctoral Temporary Educational Limited License

Industry Keywords

Telephonic SupportClinical PracticeCOAMFTECACREPCORE-accredited

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in MI and hold one of the following): LLMSW LLC LLP LLMFT LMSW LPC LMFT Psychologist-Doctoral Temporary Educational Limited License
Licensure must be active and in good standing

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement