Proofpoint

Marketing

• Plan and run partner-led webinars into strategic partner install bases and shared prospect lists.
• Deliver roundtables with key and strategic partners.
• Produce a podcast series with partner executives to amplify joint value and extend reach.
• Flex into EMEA field activation for ABM programs when capacity allows.
• Use AI tools to accelerate campaign build, content production, partner enablement, and reporting.
• Track channel contribution to pipeline with clear attribution back to campaign source.
• Manage contra and co-marketing budgets with named partners and report on program outcomes.

Senior Partner Marketing – Field Activation Manager

Product Manager

• Define and execute product strategy, roadmap, and vision for cybersecurity solutions
• Gather and prioritize product and customer requirements through research, feedback, and data analysis
• Collaborate with engineering, design, sales, and marketing teams to deliver high-quality products
• Translate complex cybersecurity needs into clear product requirements and user stories
• Drive product lifecycle from ideation through launch and continuous improvement
• Monitor industry trends, threat landscape, and competitive offerings to inform product direction
• Work closely with customers and stakeholders to validate solutions and ensure product-market fit
• Define and track key product metrics (adoption, retention, performance, security outcomes)
• Support go-to-market strategies, including positioning, pricing, and messaging

Product Manager, Threat Protection

Security Engineer

• Engage with our customers to understand their structure and workflow in order to become a trusted advisor
• Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements
• Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
• Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
• Mentor other PCMS resources to help improve their technical knowledge, project management, and customer management skills based on your past experience
• Knowledge of data protection tools including Proofpoint Email DLP, Cloud DLP, Endpoint DLP, DSPM and AEDLP
• Define and document the best practice techniques, processes, templates, and architectures for use by the managed services team

Program Analyst – Data Security

Artificial Intelligence

• AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations.
• Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization.
• Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI platform.
• Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack.
• System Integration & Extensibility: Extend platform capabilities through available integration frameworks and develop custom connectivity solutions as needed.
• Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms.
• Program Champion Enablement: Partner with program champions embedded in Proofpoint's Services teams.
• Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, capability guides.
• Business Consulting & Opportunity Identification: Proactively understand business workflows and identify AI opportunities.
• AI Landscape Evaluation: Track developments across the broader AI landscape and evaluate how emerging tools impact the team's work.
• Performance Monitoring: Monitor AI solution performance, identify improvement opportunities independently.

AI Integration Specialist

Account Manager

• Establish strong business relationships at the executive level within Enterprise accounts above 2,500 users (cross-vertical focus)
• Focus on both penetrating new accounts as well as expanding our presence with existing customers by introducing them to all our security, compliance and information protection platform.
• Articulate and promote the company’s value proposition and services to become a trusted advisor within your customer base
• Work with internal resources, including aligned System Engineers to prepare account strategies and plans.
• Collaborate with Systems Engineers to organise and deliver compelling and flawless product demonstrations
• Partner with the channel ecosystem to gain access into new accounts
• Deliver operational excellence, to include forecast accuracy and pipeline generation progression
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace

Enterprise Account Manager

• As a critical member of the Proofpoint sales team, engage with both current and prospective customers in person, by phone and/or video conference.
• Conduct / Lead Discovery and Planning presales workshops with customers throughout EMEA.
• Build rapport, trust and credibility with customers and partners, as they will rely on your expertise and advice on how to plan and move forward with major Data Security programs.
• You might, periodically, be called upon to assist in presenting at industry seminars and/or trade shows.
• You will be able to provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industry.
• You will become an expert in Saas Protection, as well as other security facets, keeping abreast of threat landscape, with one eye always on what the bad guys are up to.
• You will be helping solve one of the biggest issues to face IT in the last 20 years.

Data Security Advisor – EMEA

Analyst

• The Triage Analyst will be responsible for assisting with the monitoring of all Data Loss Prevention events for Proofpoint's Managed Services clients.
• They will be responsible for escalating all necessary events to the clients via approved escalation paths.
• The Data Protection Analyst will be responsible for assisting in pulling monthly metrics from the Data Loss Prevention consoles to assist the Loss Response Analysts, Senior Program Analysts, and Client Service Managers with monthly reporting.

Associate Triage Analyst

AI Engineer

• Design and implement AI-powered customer support solutions (chatbots, virtual agents, agent assist tools)
• Build and maintain systems for automating ticket triage, classification, routing, and response generation
• Develop retrieval-augmented generation (RAG) systems using internal knowledge bases and documentation
• Integrate AI into support platforms (e.g., Salesforce Service Cloud, etc.)
• Analyze workflow data (tickets, chats, call transcripts) to identify automation opportunities and insights
• Optimize AI systems for accuracy, latency, cost, and customer satisfaction
• Establish evaluation frameworks (e.g., response quality, resolution rate, deflection rate)
• Collaborate with services and support teams to continuously refine workflows and ensure practical usability
• Implement guardrails and monitoring to ensure safe, reliable, and compliant AI behavior

AI Developer – Customer Services and Support

QA Engineer

• Recruit, onboard, and develop a high-performing QA team based in Athens
• Foster a culture of quality, accountability, and continuous improvement
• Mentor QA engineers and support their professional development
• Oversee day-to-day QA operations, ensuring efficient test planning and execution
• Establish and maintain QA processes, standards, and best practices
• Ensure timely delivery of high-quality releases
• Provide weekly status reports to HQ in Sunnyvale, including progress, risks, and key metrics
• Act as the primary point of contact for on-site QA engineers, addressing concerns and enabling success
• Collaborate cross-functionally with engineering, product, and leadership teams
• Ensure QA activities and deliverables are aligned with company roadmap and top management priorities
• Identify risks early and proactively propose mitigation strategies
• Contribute to release planning and quality strategy at a global level

Senior Manager, QA Engineering

• Develop and maintain automated tests using Python under guidance from senior team members
• Contribute to test cases for APIs, AI providers, backend services, and end-to-end scenarios
• Help integrate automated tests into CI/CD pipelines
• Assist in maintaining and improving existing test frameworks
• Execute manual and automated test cases to validate new features and bug fixes
• Identify, document, and track bugs clearly and effectively
• Participate in code reviews and testing discussions
• Learn and apply best practices in software quality and testing
• Support initiatives to expand test coverage using AI tools
• Help experiment with AI-based test generation and analysis tools
• Learn how AI can be used to identify gaps in test coverage and improve efficiency
• Work closely with developers, product managers, and QA team members
• Actively learn new tools, technologies, and testing methodologies
• Ask questions, seek feedback, and continuously improve your skills

QA Engineer II

Product Marketing

• Providing day-to-day coaching and guidance to managers on people matters, including performance challenges, conduct concerns, team dynamics, and general management responsibilities.
• Managing employee relations cases from first inquiry through to resolution, ensuring transparent communication, proper documentation, and consistent application of policy.
• Acting as a first line escalation point for operational HR questions, policy clarification, and people related problem solving.
• Supporting HR programmatic processes such as performance reviews, compensation administration, offboarding, and workforce changes.
• Ensuring operational consistency in the application of HR processes across multiple countries within the region, in partnership with HR operations teams.
• Supporting the regional/BU rollout of global and company-wide HR programs (e.g., performance management cycles, talent programs, engagement initiatives, comp reviews), ensuring alignment with plan requirements and business needs.
• Coaching and equipping managers to implement these programs effectively, providing clear guidance, tools, and ongoing support to drive adoption and successful execution.
• Identifying recurring issues, process gaps, or trends in manager queries and recommending improvements that enhance the employee and manager experience.
• Working collaboratively with global P&C teams to ensure smooth delivery of initiatives and strong integration of regional feedback into global design.

Regional People Partner – GTM

• Identify and prioritize high-value opportunities across the Services organization where AI-enabled workflows, automation, and decision support can improve operational efficiency, consistency, quality, scalability, analyst effectiveness, or customer outcomes.
• Partner with Professional Services, Managed Services, Advisory, Support, threat analysts, domain experts, and Services leadership to understand operational pain points and uncover the highest-leverage use cases.
• Define clear problem statements, target users, hypotheses, business cases, success metrics, and prioritization criteria for internal and customer-facing AI-enabled solutions.
• Translate opportunities into clear requirements, workflow designs, and operating concepts that support rapid prototyping, cross-functional alignment, and scalable execution.
• Lead the design and validation of AI-powered workflows, including retrieval-based systems, copilots, workflow orchestration, bounded agent behaviors, approved tool use, human-in-the-loop review, and operational guardrails.
• Work closely with engineering and technical partners to rapidly prototype, test, and refine solutions in production-adjacent environments.
• Coordinate prototype demonstrations and stakeholder reviews to gather feedback, align on direction, and accelerate decision-making.
• Use structured project management practices and tools such as Jira to track initiatives, surface dependencies, and help inform prioritization and resourcing decisions for AI systems development.
• Establish evaluation frameworks that measure solution quality, trustworthiness, adoption, business impact, latency, cost, and operational risk.
• Evaluate prototypes using operational, financial, and user adoption metrics, and make clear recommendations on whether to scale, iterate, operationalize, transition, or retire a solution.
• Identify reusable capabilities that should evolve into internal platforms, delivery accelerators, packaged services, or customer-facing offers.
• Partner with Product, Engineering, and Go-To-Market teams to transition validated opportunities toward longer-term ownership, broader rollout, or monetization where appropriate.
• Ensure solutions are designed with appropriate attention to governance, security, trust, quality, and customer impact.
• Communicate strategy, tradeoffs, progress, and recommendations clearly to Services leadership and cross-functional stakeholders.
• Help establish a repeatable model for how Services discovers, incubates, evaluates, and scales AI-enabled solutions over time.

Principal Product Manager, Applied AI, Agentic Services Solutions

Customer Success Manager

• Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them.
• Secure approval from your customers’ decision makers on the CSP’s content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Customer Success Manager – High Touch

Sales

• Lead initiatives to improve Salesforce usability, data quality, and workflow efficiency
• Partner with IT to design, build, and iterate scalable system solutions
• Identify and resolve root causes of system friction and process inefficiencies
• Provide ongoing support for Salesforce and Clari for data accuracy and reporting reliability
• Drive visibility into the sales technology ecosystem
• Monitor adoption and value realization to identify optimization opportunities
• Deliver a portfolio of sales productivity and process improvement initiatives annually
• Support high-impact, cross-functional initiatives related to sales technology and process transformation

Senior Partner Marketing – Field Activation Manager

Product Manager, Threat Protection

Program Analyst – Data Security

AI Integration Specialist

Enterprise Account Manager

Data Security Advisor – EMEA

Associate Triage Analyst

AI Developer – Customer Services and Support

Senior Partner Marketing – Field Activation Manager

Senior Manager, QA Engineering

QA Engineer II

Regional People Partner – GTM

Principal Product Manager, Applied AI, Agentic Services Solutions

Customer Success Manager – High Touch

Senior Analyst, Sales Systems – Tools