Proofpoint

Artificial Intelligence

• Define, evolve, and champion the enterprise AI strategy and roadmap
• Collaborate with functional and business unit leaders to develop tailored AI strategies that accelerate priority business objectives
• Communicate and evangelize AI’s potential across the enterprise to foster adoption and responsible enablement
• Serve as a trusted advisor to executives and senior leadership on AI, automation, and emerging technologies
• Lead enterprise‑wide AI adoption, including pilots, training, scaling, and change management
• Build and enhance AI enablement programs, governance frameworks, and responsible AI guardrails
• Oversee ethical, compliant, and secure deployment of AI solutions in partnership with Legal, Security, Compliance, and Data Governance
• Build and lead teams to design, prototype, and deploy AI agents, intelligent workflows, and automation solutions
• Guide integration of AI systems with enterprise tools, SaaS platforms, and internal data systems via APIs and scalable architectures
• Conduct vendor evaluations, help make build‑vs‑buy recommendations and manage strategic AI technology partnerships
• Evaluate emerging AI technologies, automation tools and workflow platforms to identify opportunities for business value and operational improvement
• Lead cross‑functional initiatives to redesign and optimize business processes using AI and automation
• Operationalize AI products from pilot through full production, ensuring scalability and adoption
• Define value-driven metrics, performance tracking frameworks, success criteria, and effectively communicate business impact of AI initiatives
• Deliver transparent reporting to executive leadership on AI adoption, governance, and performance
• Recruit, lead, and develop a multidisciplinary team spanning AI strategy, business engagement, automation engineering, and enablement
• Act as a player‑coach, fostering a culture of technical depth, experimentation, and continuous improvement focused on user experience, business enablement and operational excellence

Director, Enterprise AI

Security Engineer

• Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
• Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful.
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers.
• Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services.
• Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives.
• Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities.
• Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

Expert Customer Success Manager – Security Awareness Training Specialist

Customer Success Manager

• Meet regularly with customers for health checks or other relevant engagements to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Analyze various sources of telemetry data to identify target customers for outreach activities, focused on driving customer adoption of product features and best practices.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
• Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services.
• Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success.
• Guide the customer in best practices to incorporate those strategies into their business/technical plans.

• Hunt and analyze attack chains including phishing, BEC, account takeover, malware, and other threats, with a focus on campaigns that exploit or target AI systems.
• Track and profile threat actors, campaigns, and infrastructure over time, building high-fidelity models of adversary activity.
• Identify emerging trends, tactics, techniques, and tooling used by adversaries, and articulate their potential impact on customers and verticals.
• Provide actionable findings to detection, product, and engineering teams to improve customer protection and inform AI-driven defense strategies.
• Collaborate with engineering teams developing Proofpoint’s agentic AI solutions, ensuring security considerations are integrated and AI capabilities are leveraged effectively in research workflows.
• Explore and apply modern AI techniques to augment threat research, including clustering, attribution, campaign discovery, and prioritization.
• Occasionally deliver technical briefings to customers, user groups, and internal or external stakeholders.
• Collaborate on research projects with the wider threat research team and cross-functional AI security initiatives.
• Work effectively as part of a global, remote-first team using chat, video, and asynchronous collaboration tools.

Senior Threat Researcher – AI

Salesforce Administrator

• Troubleshoot and respond to user requests and incidents through JIRA.
• Configure Salesforce objects, fields, record types, page layouts, roles, and profiles.
• Build and enhance workflows, automation, validation rules, reports, and dashboards.
• Support configurations related to new product releases, marketing tools, and integrated third‑party apps.
• Work with connected systems such as the ERP and other enterprise platforms.
• Assist in designing and implementing scalable, secure Salesforce solutions.
• Support or facilitate UAT planning, execution, and issue resolution.
• Document configurations, processes, and user guides.
• Provide training and support to business stakeholders to ensure smooth adoption of new features.
• Collaborate closely with cross‑functional teams to understand requirements and enhance platform usability.
• Identify opportunities to improve system performance, user experience, and data quality.
• Contribute to ongoing enhancement work, including the Salesforce Revenue Cloud implementation.

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
• Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
• Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects.
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Professional Services Consultant – Email Security

Support Engineer

• Execute a comprehensive customer success strategy for the technical support organization, including workforce planning, hiring, onboarding, operational execution, and the people/process/technology investments required to deliver excellence
• Define and track success criteria by establishing key operational and performance metrics
• Develop standards and escalation frameworks that ensure consistent, high‑quality handling of customer issues and drive positive customer outcomes
• Improve customer value and product adoption, contributing to higher satisfaction, retention, and overall customer health
• Evaluate current customer needs, identifying what is being met, what is within Proofpoint’s control to improve, and where additional focus is required
• Analyze customer data and market signals to proactively manage customer satisfaction across current and future customer segments
• Collaborate cross‑functionally with Professional Services, Product Management, Engineering, Marketing, and Sales to influence regional strategy and organizational alignment
• Support global business continuity efforts as an active member of the broader support leadership community
• Operate effectively in a matrixed environment, building strong partnerships across regions and functions

Director, Technical Support

• Ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.
• Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them.
• Secure approval from your customers’ decision makers on the CSP’s content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Senior Customer Success Manager

Sales Engineer

• Collaborate with the South Africa Named Accounts team to develop and execute targeted account penetration strategies
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• Provide valuable customer insights to Product Management, Marketing, and Product Development teams
• Become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, and Data Loss Prevention
• Maintain compliance with ISO, NIST and MITRE
• Present at or attend industry seminars and/or trade shows when required

Senior Sales Engineer

DevOps Engineer

• Own operational health and reliability of DSPM across customer environments
• Act as a senior technical point of contact for customers during escalations and complex issues
• Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
• Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
• Define and maintain operational health signals and dashboards for customers and internal teams
• Provide structured, written feedback to Product and Engineering based on production and customer experience
• Lead and mentor a team of Customer Engineers with high standards for technical and communication quality

Team Lead, Customer Engineering – Data Security

Consultant

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
• Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Professional Services Consultant

Account Manager

• Manage Strategic Accounts with a mix of white space and existing customers, work with our partner community to gain access to white space accounts while upselling and cross selling existing customers
• Help healthcare systems approve their security posture enabling them to focus on improving their community’s overall wellbeing
• Sell the full Proofpoint Platform while working closely with internal and external ecosystem partners
• Develop account plans for each of your named accounts and identify add on opportunities for incumbent book of business
• Become a subject matter expert on the value the Proofpoint platform delivers and how we stack against the competition

Named Account Manager – Strategic

Sales

• Provides executive leadership for the global Sales Enablement organization, partnering closely with Sales Management, Sales Operations, Marketing, Product, and Training to design and execute scalable programs that increase the effectiveness, productivity, and consistency of sales execution across all channels and stages of the customer buying journey.
• Owns the strategy and delivery of enablement initiatives that improve both the quality and velocity of sales activities, drive revenue growth, and strengthen competitive differentiation.
• Establishes enterprise-wide sales effectiveness frameworks, measurement models, and diagnostic tools to identify performance drivers, capability gaps, and priority investment areas.
• Translates data and insights into targeted enablement strategies, including sales methodology adoption, skills development, manager enablement, onboarding, and continuous learning programs aligned to business objectives.
• Sets strategic priorities and operating rhythms for the enablement function, defining success metrics, KPIs, and performance tracking mechanisms to ensure sustained impact and measurable ROI.
• Directs sales training strategy, policies, and governance to ensure alignment with go-to-market strategy, product innovation, and evolving customer needs.
• Partners with Sales and Finance leadership to evaluate and inform sales incentive design, resource allocation, customer targeting, and territory strategies, leveraging analysis to optimize sales force deployment and performance.
• Leads and develops a multi-level organization of Directors and below, ensuring clarity of accountability, high standards of execution, and strong cross-functional collaboration.

VP, Global Sales Enablement

• Actively engage with prospective new customers both face to face and remotely to introduce Proofpoint products and our value proposition.
• Consistently research and proactively prospect within your assigned territory to identify potential new Proofpoint customers.
• Actively manage any existing customers within territory in order to maintain and grow their Proofpoint investment.
• Drive the entire sales process from start to finish including prospecting, opportunity identification, introductory meetings, product demonstration, customer Q&A, as well as negotiation and closing.
• Team up with our rapidly expanding channel partner network to drive both net-new and incremental revenue.
• Interact with the management team in 1-1, team meetings and via forecasting and reporting to provide critical updates, and strategic account planning.
• Fulfill internal obligations such as training and exams to ensure success in the field.
• May require modified work hours to cover accounts in other time zones, and occasional travel for key accounts.

Director, Enterprise AI

Expert Customer Success Manager – Security Awareness Training Specialist

Customer Success Manager

Senior Threat Researcher – AI

Salesforce Administrator

Customer Success Manager

Professional Services Consultant – Email Security

Director, Technical Support

Senior Customer Success Manager

Senior Sales Engineer

Team Lead, Customer Engineering – Data Security

Professional Services Consultant

Named Account Manager – Strategic

VP, Global Sales Enablement

Senior Named Account Manager