Proofpoint

Account Manager

• Establish strong business relationships at the executive level
• Conduct sales presentations and coordinate multiple resources within an account
• Successfully close business for Proofpoint
• Penetrate net new accounts as well as expand presence with existing customers
• Partner with the channel organization to secure new share of the security market
• Prepare account strategies and plans with Sales/Systems Engineering team
• Deliver outstanding product demos and proof of concept programs to prospects and customers

Named Account Manager – SLED

• Driving and growing business within a specific geographical region in conjunction with specific channel partners
• Establish influential business relationships at the executive level within organisations between 750 to 2,500 users
• Channel account mapping, implementing and driving joint marketing activities through agreed partners
• Hunting new accounts as well as expanding presence with existing customers
• Articulate and promote the company’s value proposition and services to become a trusted advisor
• Collaborate with Sales Engineers to deliver compelling product demonstrations and Proof-of-Concepts (POCs)
• Leverage all internal resources to prepare action-oriented account strategies and plans
• Partner with the Customer Success organisation, contributing to Customer Business Reviews
• Deliver operational excellence, including forecast accuracy and pipeline generation progression
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning

Regional Account Manager

Product Marketing

• Providing day-to-day coaching and guidance to managers on people matters, including performance challenges, conduct concerns, team dynamics, and general management responsibilities.
• Managing employee relations cases from first inquiry through to resolution, ensuring transparent communication, proper documentation, and consistent application of policy.
• Acting as a first line escalation point for operational HR questions, policy clarification, and people related problem solving.
• Supporting HR programmatic processes such as performance reviews, compensation administration, offboarding, and workforce changes.
• Ensuring operational consistency in the application of HR processes across multiple countries within the region, in partnership with HR operations teams.
• Supporting the regional/BU rollout of global and company-wide HR programs (e.g., performance management cycles, talent programs, engagement initiatives, comp reviews), ensuring alignment with plan requirements and business needs.
• Coaching and equipping managers to implement these programs effectively, providing clear guidance, tools, and ongoing support to drive adoption and successful execution.
• Identifying recurring issues, process gaps, or trends in manager queries and recommending improvements that enhance the employee and manager experience.
• Working collaboratively with global P&C teams to ensure smooth delivery of initiatives and strong integration of regional feedback into global design.

Regional People Partner – GTM

Security Engineer

• Develop and execute a long-term strategy to grow the East US territory, aligning resources to achieve short- and long-term goals.
• Partner with cross-functional teams, channel partners, and internal sales resources to implement the strategy and drive results.
• Deliver accurate financial forecasting and performance updates, ensuring alignment with revenue targets.
• Build strong relationships with existing customers to meet business and technical goals, while also driving demand generation and customer acquisition in the region.
• Drive scale and growth through effective engagement with channel partners and indirect sales motions.
• Foster a team culture of accountability, collaboration, and positivity.

Sales Specialist – Collaboration Security

Sales Engineer

• Collaborate with the sales team to develop and execute targeted account penetration strategies
• Build trust and rapport with customers and prospects in person, and be their main technical point of contact throughout the process
• Deliver compelling product demonstrations that address today’s most pressing cyber threats
• Work closely with customer/prospect security staff for technical discovery, as well as planning, execution and wrap up of Proof-of-Concept (POC) and Production Evaluations
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• Assist in professional services deployments, technical training, and to present at or attend industry seminars and/or trade shows
• Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industry
• Mentor new team members in multiple areas including Proofpoint products, sales process, and relationship management with both customers and account managers
• Develop and deliver training presentations to peers, account managers, and other teams within Proofpoint
• Contribute across all corporate communication channels, write and help upkeep internal documentation and training
• Help develop solutions to common challenges and establish processes within the local team, department, and across the sales engineering organization

Senior Sales Engineer – Enterprise Accounts

• Driving the qualification, quoting, and Salesforce processes with Accounts Managers and Regional Directors to bring renewals to a close
• Forecast daily, monthly, quarterly accurately via Salesforce and excel
• Meet or exceed customer renewal revenue quota
• Coordinating multiple resources within an account
• Establishing and maintaining strong business relationships at the executive level
• Proactively identify customer issues, work with the larger Proofpoint team to resolve them
• Research customer organizational structure and track information within Salesforce.com
• Gather and track information regarding named customers implementation and support activity
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace
• Develop customer quotes through excel, manage customer data within Salesforce.com

Renewal Account Manager

Customer Success Manager

• Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them.
• Secure approval from your customers’ decision makers on the CSP’s content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Senior Customer Success Manager

Program Manager

• Run recurring champion syncs across multiple service teams where you will facilitate discussions on workflow transformation opportunities, help champions identify where AI can reimagine their current processes, and provide consultative guidance on implementation approaches.
• Drive adoption of AI workflows across service teams by creating consistent processes and standards for how teams leverage AI capabilities in their daily work.
• Enable and upskill our designated program champions through targeted workshops that cover advanced platform capabilities, use case identification, and workflow building fundamentals.
• Translate business needs into actionable initiatives by scoping technical requirements from stakeholder conversations and packaging well-defined project briefs.
• Measure and communicate value by tracking adoption metrics (active users, workflow usage, engagement trends), calculating ROI (hours saved, efficiency gains, cost avoidance), and building compelling narratives that justify platform investment to leadership.

Senior AI Program Manager – Customer Office

Affiliate Manager

• Create and execute Global Internship recruiting and program strategy
• Execute the full recruiting lifecycle for early-career and intern hires, including drafting requisitions, sourcing via optimal channels, managing job postings, coordinating candidate scheduling and logistics, facilitating offers, and overseeing onboarding through to offboarding.
• Consult with hiring managers to clarify job requirements, shape candidate profiles, guide compensation discussions, and support structured onboarding and training processes.
• Represent Proofpoint as an employer brand ambassador both on-campus and online—building strategic relationships with universities, career centers, faculties, and student groups, and represent our brand at career fairs, information sessions, and virtual events.
• Assist with the planning and execution of university relations programs—including campus events, internship orientations, networking sessions, speaker engagements, and exit processes—ensuring seamless logistics and stakeholder coordination.
• Build robust talent pipelines through proactive sourcing, resume screening, utilization of electronic evaluation tools, and ongoing candidate engagement.
• Serve as a point person for specialized initiatives, including immigration administration (with Legal support), affirmative-action, and broader campus recruitment strategy.
• Contribute knowledge and innovative/creative ideas for current entry-level programs and the overall campus recruitment strategy.

Early Career Talent Partner

Full-stack Engineer

• Build and maintain backend services using Java, Go, and Python
• Own operational excellence for your services: Participate in an on-call rotation and handle escalations with urgency and good judgment
• Diagnose complex production issues, drive mitigation, and lead root-cause analysis and follow-ups
• Observability & monitoring: Use and improve alerting/monitoring with PagerDuty, Prometheus, and Grafana
• Proactively identify problems before they become incidents: Seek out reliability, performance, and correctness issues
• Improve runbooks, dashboards, alert quality, and automation
• Deliver pragmatic solutions across a mix of work: Comfortable taking on sometimes “boring” but necessary projects (maintenance, migrations, refactors, operational hardening)
• Bring an innovative spirit — especially around detection solutions and smarter ways to surface/triage issues
• Collaborate closely with engineers and stakeholders: Communicate clearly in incidents and design discussions

Senior Software Engineer

• Develop and maintain features using C# and .NET
• Assist in building backend services, APIs, and web applications
• Write clean, maintainable, and well-documented code
• Participate in code reviews and team design discussions
• Debug issues and help improve application performance and reliability
• Contribute to unit tests and automated testing efforts
• Work with databases and data models (SQL or NoSQL)
• Collaborate with product managers, designers, and other engineers in an agile environment

Software Engineer Intern

• Manage up to 35 mid-market named accounts with a mix of whitespace and existing customers, and work with our partner community to gain access to whitespace accounts while upselling and cross-selling existing customers.
• Sell the entire Proofpoint Platform while working closely with internal and external ecosystem partners.
• Develop account plans for your named accounts and identify add-on opportunities for the incumbent book of business.
• Become a subject matter expert on the value the Proofpoint platform delivers and how we stack against the competition.
• Consistent track record of overachievement
• High level of weekly activity with customers and partners
• Continued engagement with existing accounts
• Meet and exceed revenue expectations
• Maintain an active account plan
• Deliver quarterly Customer Business Review
• Secure the renewals and educate on the Proofpoint Roadmap
• Continued education, i.e., roadmap, new solutions, integrations, and industry news and developments
• Deliver accurate forecasts while maintaining a clean and clear Salesforce reporting
• Be a team player and add to the overall success of the team through result-driven activity

Mid-Market/Named Account Manager

Content Manager

• Lead the creation and scaling of customer-facing content within our B2B SaaS organization
• Develop, repurpose, and optimize content that drives product adoption, feature awareness, value realization, and customer education
• Identify content gaps, partner with subject matter experts (SMEs), audit existing materials, and transform content into scalable, multi-format digital assets
• Leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale
• Act as in-house editor, ensuring customer success messages effectively influence customer behavior to accelerate adoption, value realization, and customer retention
• Partner with SMEs in Customer Success, Product, Marketing, and other functions to identify content needs
• Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.)
• Create high-quality, customer-facing content including webinars, short-form product videos, feature spotlight videos, in-app guidance content, enablement decks, and customer education materials

Digital Customer Success Content Manager

• Act as an extension of the sales organization by leveraging the partner community
• Drive marketing programs with key partners
• Maintain relationships with partners and customers
• Ensure partner sales teams can articulate Proofpoint's SAAS Value Proposition
• Build business plans and regional strategies for channels
• Regularly interact with partners and sales management
• Supervise account mapping activities between Proofpoint sales organization and partners

National Channel Account Manager

Business Analyst

• Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
• Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption.
• Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
• Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance.
• Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility.
• Document, analyze, and maintain process workflows for the Professional Services team.
• Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
• Develop and maintain standard operating procedures (SOPs) for key business processes.
• Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs.
• Provide training and documentation to end-users on new processes and tools.
• Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.
• Identify opportunities for process improvements and implement solutions that optimize business operations and workflows.