Service Delivery Manager

Proofpoint

. Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments .

Posted 5/20/2026full-timeArizona, Nevada, New York, Oregon, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $102,300 - $160,820 per yearWebsite

About the role

Key responsibilities & impact

Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization
Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment
Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs
Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate
Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them
Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes
Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes
Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

Requirements

What you’ll need

5+ years of experience delivering technical or Professional Services engagements with increasing responsibility
Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority
Hands on experience in Professional Services, Service Delivery, or Customer Success environments
Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities
Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving
Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams
Interest in operational rigor, service quality, and continuous improvement
Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Professional Services deliveryService Delivery Managementproject delivery coordinationperformance indicators trackingdelivery frameworkstechnical standards applicationcontinuous improvementcustomer onboardingstakeholder managementproblem solving

Soft Skills

communicationcollaborationinfluenceexecution disciplineaccountabilityorganizational skillscustomer satisfaction focusrisk managementadaptabilityleadership

Certifications

Bachelor’s degree