PPRO

Implementation Specialist

• Lead and mentor a global team of managers and individual contributors in Customer Success and Implementation Management
• Act as senior escalation contact for complex operational queries
• Unify operations across multiple time zones with standardized playbooks and performance metrics
• Identify and implement operational process improvements and technical automations
• Establish clear operational handoff frameworks for clients
• Govern implementation management framework to ensure timely project delivery and technical execution
• Monitor and optimize time-to-activation metrics for merchant processing volumes
• Manage partner risks and ongoing client friction to protect recurring gross profit base
• Champion cross-functional alignment with various departments and serve as internal voice of the customer

Customer Success & Implementation Director

Analyst

• Own the reconciliations by working closely with accounting and reporting teams.
• Problem-solve variances between reported figures and actuals.
• Find ways to speed up internal reporting and build better templates.
• Support financial controls and KPIs; assist account managers with reconciliation queries.
• Collaborate globally with partners and listen to feedback for improvements.
• Handle accounting and recon data with confidentiality.

Customer Funds Reconciliation Analyst

Compliance

• Review client applications and make decisions on customer take-on
• Assess escalated PEP / Sanctions / Adverse media alerts
• Act as the point of contact for escalations from the first line of defence
• Carry out enhanced due diligence related to suspicious customer activity
• Provide comprehensive reports for the Chief Compliance Officer and senior management
• Stay informed about evolving regulatory changes, laws, and guidelines on AML/CTF

FCC Compliance Associate

Machine Learning Engineer

• Define the ML technical strategy for ML-driven authorization optimization.
• Architect foundational ML systems to accelerate every team building on payments data.
• Drive cross-team technical standards across PPRO.
• Solve ambiguous, high-stakes problems by leading execution across multiple engineers and teams.
• Mentor and level up senior engineers through design reviews and by sponsoring stretch opportunities.
• Lead experimentation at scale with live payment traffic.
• Elevate engineering culture by creating internal forums for ML practitioners to learn from each other.

Staff Machine Learning Engineer

Customer Success Manager

• Act as the primary operational contact for your assigned portfolio, leading the resolution of day-to-day operational queries.
• Own the end-to-end management of client configurations, settings, and billing parameters, collaborating closely with internal teams.
• Ensure new and existing Local/Alternative Payment Methods (LPMs/APMs) operate optimally, smoothly onboarding merchants and sub-merchants.
• Consistently identify, propose, and implement operational process improvements and internal automations to scale your portfolio.
• Build and maintain deep, trust-based relationships with external operational and technical stakeholders.
• Coordinate the resolution of operational and processing incidents, collaborating closely with global technical teams to drive long-term preventative fixes.
• Understand and own the structural reporting needs for your portfolio, proactively generating reports and surfacing meaningful trends.
• Deliver clear, data-driven operational performance reviews within QBRs.
• Analyze systemic anomalies and trends across processing volumes, conversion rates, disputes, and operational metrics.
• Provide actionable recommendations to clients to improve their routing efficiency, cost-of-acceptance, and overall processing performance.
• Guide clients through effective management of chargebacks, fraud ratios, and dispute mitigation processes.
• Ensure strict client adherence to global payment scheme rules, local compliance mandates, and operational standards.
• Partner closely with internal Risk, AML, and Compliance teams to address fraud patterns or local regulatory requests.
• Partner across the organization with Account Management, Technical Account Management (TAM), Business Analytics, Partnerships, and Support.
• Act as the bridge between technical and business teams, translating complex payment infrastructure concepts into simple, actionable language.
• Serve as the definitive internal voice of the customer to advocate for product enhancements and operational fixes.

Full-stack Engineer

• Establish company-wide technical standards and share best practices
• Deliver large, cross-team/cross-domain projects
• Own products and services end-to-end from requirements to deployment
• Collaborate and grow in a dynamic environment in small, agile teams
• Be the technical lead of a team and shape its culture
• Use latest technologies to solve real customer problems

Staff Software Engineer – Card Payments

Account Manager

• Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges
• Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides
• Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets
• Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency
• Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides
• Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives
• Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement
• Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market

Account Management Director – 12 Month Fixed Term Contract

• Manage a high-value global client portfolio, executing tailored account plans to expand revenue, maximize portfolio share, and unlock new cross-selling/upselling opportunities.
• Deeply understand your clients' complex payment needs, mapping PPRO’s solutions directly to their business growth strategies.
• Confidently lead complex contract renewals and negotiations with key decision-makers and C-suite influencers.
• Analyze performance metrics and market trends to build proactive retention strategies, mitigate risks, and deepen long-term customer loyalty.
• Collaborate cross-functionally with internal teams to ensure seamless delivery on customer objectives in a fast-paced environment.

• Working closely with the Authorised Manager (RR) to co-lead the strategic direction of our Compliance function, guiding a team of local financial crime experts
• Develop, communicate, and enforce policies, procedures, and guidelines aligned with local CSSF regulations and strategic industry best practices that are appropriately reflective of PPRO’s current business and strategy
• Drive the strategic design and implementation of a robust AML/CFT program tailored to our strategic objectives. Continuously refine and optimise the program to align with dynamic regulatory landscapes and evolving industry standards
• Strategically evaluate the effectiveness and proportionality of PPRO’s compliance program through strategic audits, risk assessments, and strategic internal controls
• Monitor and assess the impact of evolving regulatory changes specific to Luxembourg and EEA markets on our operations
• Foster open communication with regulatory authorities, government agencies, auditors and strategic partners (including banking partners and clients) strategically responding to inquiries or requests for information
• Continue to enhance our comprehensive Compliance Monitoring Program focused on strategic identification, assessment, and mitigation of compliance risks
• Lead investigations related to suspicious customer activity or reports of misconduct
• Support the assessment and implementation of third-party systems and AI-driven solutions that support rapid and secure growth
• Ensure any new systems or tools align with the company’s compliance and risk framework, and are scalable across regions and products
• Foster excellent relationships with internal stakeholders to ensure alignment and support for FCC initiatives
• Ensure a proper oversight and controls on compliance related outsourced activities
• Prepare and deliver high quality management information to the board of directors, Authorised Managers and regulatory bodies on compliance initiatives, risks, metrics and achievements
• Ensure high quality of documentation and timely, transparent reporting on compliance matters with internal and external requirements
• Collaborating closely with peers inside and outside the Compliance function to ensure customer, product and technical solutions appropriately take into account and reflect Compliance requirements

Chief Compliance Officer

Account Executive

• Responsible for closing new Payment Service Provider (PSP) contracts or Enterprise Merchant contracts
• Manage full sales cycle from prospecting to converting PSP, Gateway or acquirer/processor opportunities and aid in their growth and development
• Achieve new business targets, share of wallet growth, profit and customer satisfaction
• Provide sales training and sales support to the customer when appropriate
• Work with the Sales Engineering and Solutions Manager teams to effortlessly onboard new clients
• Manage alongside the client success and partner marketing teams to deliver customer training and activation sessions
• Develop customer plans for efficient handover of accounts to Account Management teams
• Make connections with influencers and decision makers that will lead to opportunities in the short and long term, all while building and maintaining trust