PPRO

Compliance

• Working closely with the Authorised Manager (RR) to co-lead the strategic direction of our Compliance function, guiding a team of local financial crime experts
• Develop, communicate, and enforce policies, procedures, and guidelines aligned with local CSSF regulations and strategic industry best practices that are appropriately reflective of PPRO’s current business and strategy
• Drive the strategic design and implementation of a robust AML/CFT program tailored to our strategic objectives. Continuously refine and optimise the program to align with dynamic regulatory landscapes and evolving industry standards
• Strategically evaluate the effectiveness and proportionality of PPRO’s compliance program through strategic audits, risk assessments, and strategic internal controls
• Monitor and assess the impact of evolving regulatory changes specific to Luxembourg and EEA markets on our operations
• Foster open communication with regulatory authorities, government agencies, auditors and strategic partners (including banking partners and clients) strategically responding to inquiries or requests for information
• Continue to enhance our comprehensive Compliance Monitoring Program focused on strategic identification, assessment, and mitigation of compliance risks
• Lead investigations related to suspicious customer activity or reports of misconduct
• Support the assessment and implementation of third-party systems and AI-driven solutions that support rapid and secure growth
• Ensure any new systems or tools align with the company’s compliance and risk framework, and are scalable across regions and products
• Foster excellent relationships with internal stakeholders to ensure alignment and support for FCC initiatives
• Ensure a proper oversight and controls on compliance related outsourced activities
• Prepare and deliver high quality management information to the board of directors, Authorised Managers and regulatory bodies on compliance initiatives, risks, metrics and achievements
• Ensure high quality of documentation and timely, transparent reporting on compliance matters with internal and external requirements
• Collaborating closely with peers inside and outside the Compliance function to ensure customer, product and technical solutions appropriately take into account and reflect Compliance requirements

Chief Compliance Officer

Account Executive

• Responsible for closing new Payment Service Provider (PSP) contracts or Enterprise Merchant contracts
• Manage full sales cycle from prospecting to converting PSP, Gateway or acquirer/processor opportunities and aid in their growth and development
• Achieve new business targets, share of wallet growth, profit and customer satisfaction
• Provide sales training and sales support to the customer when appropriate
• Work with the Sales Engineering and Solutions Manager teams to effortlessly onboard new clients
• Manage alongside the client success and partner marketing teams to deliver customer training and activation sessions
• Develop customer plans for efficient handover of accounts to Account Management teams
• Make connections with influencers and decision makers that will lead to opportunities in the short and long term, all while building and maintaining trust

Senior Account Executive

Risk

• Implement, and maintain a comprehensive risk management strategy tailored to the specific needs of PPRO’s commercial and operating model, while keeping in line with regulatory requirements
• Be a trusted advisor to leaders across the three lines of defence
• Stay current with regulatory guidelines and applicable regulatory standards, ensuring that the institution's risk management practices are consistently compliant
• Identify, assess, and prioritise risks associated with all aspects of PPRO’s global operations, including financial, operational, legal, and strategic risks
• Develop and implement risk mitigation plans, policies, and procedures to minimise exposure to identified risks. Oversee the management of risk by collaborating with other departments and providing guidance and recommendations
• Maintain an effective Enterprise Risk Management (ERM) framework that aligns with PPRO's strategic objectives, ensuring it evolves with changing business conditions and regulations
• Track and report on key risk indicators. Regularly update executive management and the Board on risk status and recommend corrective actions when necessary
• Provide training and awareness programs to staff to promote a risk-aware culture within the institution

Senior Manager, Enterprise Risk Management

Manager

• Partnership Management: Oversee partnerships across different stakeholders in the payment ecosystem. You will own local relationships, and build out a formula for successful interaction with partners. This involves regular communication and collaboration with acquirers to ensure smooth transaction processing, staying updated on card schemes' policies to facilitate seamless card payment acceptance, fostering relationships with issuers, and developing partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics.
• Performance Analytics: Analyze and review performance data (declines, conversion rates) for each partner. Collaborating with internal stakeholders such as product, customer support, and technical teams to address underlying factors, implementing strategies to optimize transaction approval processes, and leveraging insights from A/B testing and partnerships with acquirers to improve authorization rates.
• Cross-Functional collaboration: Collaborate with Product, Risk management, Partnerships, and other teams to launch performance enhancing products and features.

Business Optimization Manager – Payments

Machine Learning Engineer

• Develop and Deploy ML Models: Build, train, and deploy robust machine learning models focused on card authorization optimization, dynamic routing, and intelligent retries.
• Real-Time Inference Engineering: Design and maintain low-latency inference pipelines capable of scoring live payment transactions within strict millisecond SLAs.
• Feature Engineering & MLOps: Collaborate with data teams to build scalable feature stores, ensuring data quality, and automate model training/deployment pipelines (CI/CD for ML).
• Experimentation & Shadow Testing: Drive A/B testing and shadow deployment strategies to safely measure the real-world impact of your models on live traffic and revenue.
• Model Monitoring: Define and monitor key performance metrics to detect data drift, model degradation, and anomalies in production environments.

Senior Machine Learning Engineer

• Partnership Management: Oversee partnerships across stakeholders in the payments ecosystem. Own local relationships and develop a repeatable framework for successful partner engagement. This includes ongoing communication and collaboration with acquirers to ensure smooth transaction processing; staying current with card scheme rules and policies to enable seamless card acceptance; building relationships with issuers; and developing partnerships with Local Payment Methods (LPMs) to improve acceptance in specific regions by understanding local market dynamics.
• Performance Analytics: Analyze and review partner performance data (declines, conversion rates) for each partner. Work with internal teams — including Product, Customer Support, and Engineering — to identify root causes, implement strategies to optimize transaction approval rates, and leverage insights from A/B tests and acquirer partnerships to improve authorizations.
• Cross-Functional Collaboration: Partner with Product, Risk Management, Partnerships, and other teams to launch features and products that enhance payments performance.

Performance Marketing

• Analyze and review performance data (declines, conversion rates) for clients
• Work closely with clients to establish a feedback circle of data and information
• Build out detailed performance data and findings to present at QBRs and ongoing calls with clients
• Collaborate with Account Managements including Technical Account Managers, Product, Risk management, Partnerships, and other teams
• Work on building and deploying sophisticated optimization narratives and playbooks

Chief Compliance Officer

Senior Account Executive

Senior Manager, Enterprise Risk Management

Business Optimization Manager – Payments

Senior Machine Learning Engineer

Business Optimization Manager – Payments

Payments Performance Optimization Manager