Account Management Director – 12 Month Fixed Term Contract

PPRO

Account Management Director at PPRO leading high-impact client relationships and driving revenue growth across the portfolio. Focusing on strategic partnerships in the payments and fintech sectors.

Posted 6/16/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges
Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides
Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets
Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency
Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides
Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives
Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement
Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market

Requirements

What you’ll need

8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments or fintech
Proven leadership experience with a track record of motivating and developing high-performing teams
Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments
Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions
Skilled at nuanced, solution-focused communication and providing actionable feedback across levels
Experience building, mentoring, and developing diverse and inclusive teams
Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning
A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others

Benefits

Comp & perks

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Pet-friendly office- Because work is better with your paw-tners by your side

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

strategic account managementportfolio growthdata-driven strategic planningcustomer-centric innovationsolution-focused communication

Soft Skills

leadershipteam developmentrelationship buildingmentoringcollaborationcustomer satisfactionoperational efficiencyrisk awarenesscontinuous improvementadaptability