Engineering Manager

• Lead, coach, and develop a team of engineers delivering contact center technology solutions, with an emphasis on API driven services.
• Maintain an active technical leadership role, providing guidance on architecture, code quality, and operational decisions.
• Drive consistent and predictable delivery outcomes across multiple initiatives, balancing new development with operational stability.
• Growing engineering resources, helping expand technical depth, ownership, and leadership capability.
• Partner closely with product owners, architects, platform teams, and operational partners to ensure alignment and successful execution.
• Identify gaps in skills, processes, tooling, or ownership and develop systematic and sustainable solutions to fill those gaps.
• Promote strong engineering standards across the full development lifecycle, from design and coding through deployment, support, and optimization.
• Encourage a culture of accountability, transparency, and continuous improvement within the team.

Software Engineering Manager – Contact Center

Business Analyst

• Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment.
• Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions.
• Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support.
• Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams.
• Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation.
• Serve as PIN Key Custodian and lead Archer issue resolution efforts.
• Execute Application Owner and backup responsibilities as assigned.
• Manage card inventory, including oversight of daily Card Hold and Reject Reports.
• Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively.
• Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card production o Fiserv: card embossing, processor changes, transaction processing, and troubleshooting o Visa: project implementation, security access, and transaction processing support
• Partner with internal stakeholders, including University Banking, to support card program changes and enhancements.
• Execute controls, support audits, and contribute to strengthening overall risk management practices.
• Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research.
• Maintain and apply working knowledge of Fiserv PCF settings.
• Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed.

Senior Business Analyst – Debit Card

Software Engineer

• Directs enterprise strategies, initiatives, policies, and programs for pipeline engineering, infrastructure automation, and software driven delivery across the CTO organization.
• Acts as a key transformation leader in the evolution from infrastructure centric execution to software first automation, influencing how the organization designs, builds, and operates technology.
• Defines the enterprise vision for “path to production”, including standards, architectural patterns, controls, and automation required to move from installed hardware to production ready platforms.
• Architects and designs enterprise scale software platforms, automation frameworks, and pipelines that support infrastructure creation, configuration, validation, and lifecycle management.
• Leads the adoption of best practices in software architecture, CI/CD, infrastructure as code, configuration management, testing automation, and system integration.
• Partners with architecture, security, risk, and operations teams to ensure automation solutions are secure, resilient, compliant, and production ready.
• Works closely with delivery and development teams to turn architectural vision into execution through reusable services, tooling, and automation patterns.
• Establishes clear engineering standards and reference implementations for teams building or consuming enterprise pipelines.
• Drives measurable improvements in time to provision, deployment reliability, and operational stability through automation.
• Directs, motivates, develops, and oversees the performance of management and senior engineering staff.
• Builds a high performing organization blending software engineers, automation engineers, and infrastructure domain experts.
• Coaches leaders and engineers to think and operate as software product teams, not ad hoc project teams.
• Communicates with executive leadership, vendors, and suppliers to align on technology direction, tooling strategy, and platform capabilities.
• Serves as a trusted partner across CTO, infrastructure, and platform organizations—driving alignment without duplicating or displacing existing ownership.

Director of Enterprise Pipeline Engineering – Automation

QA Engineer

• Ensure the quality and consistency of platforms that support complex data pipelines, APIs, and system generated outputs
• Leverage both manual and automated testing to validate data accuracy, integrity, and compliance
• Drive continuous improvements across QA processes
• Lead the review of testing artifacts throughout the product life-cycle
• Ensure appropriate sign off and prioritization of testing work
• Coordinate test strategy, scripting and defect resolution
• Take accountability for quality standards in the development, implementation and upkeep test scripts
• Develop meaningful management metrics that help gauge project health
• Identify trends and opportunities for continuous improvement in product release

Quality Assurance Lead – Data Testing, Python

Account Executive

• Lead the development and execution of territory specific strategies to drive Business Banking sales performance and market expansion.
• Partner with sales leadership to translate enterprise and segment strategies into clear, executable plans at the territory and market level.
• Evaluate sales programs, rhythms, and performance metrics to identify opportunities for optimization and improved consistency.
• Establish scalable execution frameworks that enable growth across multiple geographies and customer segments.
• Lead and influence cross functional partners to remove barriers to execution and deliver value to business clients.
• Provide strong field leadership presence across the territory, including regular travel to support markets and sales teams.

Business Banking Territory Sales Executive

Systems Engineer

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
• Monitors client experiences and feedback on the use of business applications;
• Enhanced system productivity, as needed.
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Business Systems Analyst Consultant – Financial Systems, SQL, Defect Tracking, Testing Scripts

Solutions Engineer

• Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.
• Help Product Managers identify opportunities to streamline, automate, or enhance operations using your expertise on latest Salesforce capabilities.
• Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.
• Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.
• Build, configure, and deliver engaging, purpose built demos and prototypes that illustrate solution value and feasibility.
• Translate complex technical concepts into clear, compelling narratives for both technical and non technical audiences.
• Act as an enterprise Salesforce subject matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.
• Provide guidance on both declarative (click-based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.
• Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.

Senior Business Architect – Sales Force Solutions Engineer

Operations

• oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, transfer of cash and assets, and required verifications
• ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers
• monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met
• actively support the team by resolving escalations, identifying root causes, and implementing process improvements
• partner with internal stakeholders to address issues impacting asset transfer processing and client experience
• conduct regular career development conversations, coaching, and performance feedback with team members
• manage performance, including handling escalations and administering corrective actions as needed
• foster a collaborative, inclusive, and results-driven team environment.

Operations Manager – Trust Operations

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with basic levels of risk and complexity of needs.
• Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Relationship Manager I – Business Banking

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with basic levels of risk and complexity of needs.
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Builds an effective network of internal and external relationships to actively acquire new clients and/or expand existing clients.

• Handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet
• Originate, analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and drive quality for new and/or existing clients
• Identify and mitigate regulatory, reputational, operational and credit risks
• Provide ideas and insights based on an understanding of the client's needs and their financial well-being
• Build relationships to actively acquire new clients and/or expand existing clients and enhance the client experience
• Present the full range of PNC's products and services to clients

Financial Crime

• Providing guidance to the compliance program on U.S. and international sanctions matters
• Supporting policy development
• Reviewing and documenting transactions and lending facilities
• Advising on client diligence
• Responding to regulatory inquiries and exams
• Addressing sanctions-related issues arising in business activities

Senior Counsel – AML

Backend Engineer

• Creates and leads the technical design and development of software solutions
• Proposes & designs software solutions to address complex business needs
• Prepares technical and procedural documentation required
• Facilitates complex problem resolution
• Provides technical guidance and support to colleagues
• Reviews coding, testing, and documentation of software
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities

Lead Software Engineer, Python, Pyspark, Restful API

Infrastructure Engineer

• Provide expertise on platform engineering, while overseeing the team's effort and meeting customer needs
• Use technical knowledge and industry experience to design, build and maintain technology solutions
• Develop software components and hardware for complex projects; align these with business strategies and objectives
• Provide expertise on best practices, standards, engineering approaches and complex technical resolutions for processes
• Place emphasis on quality improvement efforts; ensure that deliverables are secure, scalable and reliable through estimation and correction
• Communicate with customers and integrate their needs with development, to meet business objectives.

Senior Infrastructure Engineer – ATM Engineering

Project Manager

• Lead the end-to-end delivery of medium‑to‑large technology projects within the lending domain.
• Develop project charters, schedules, resource plans, status reports, and risk/issue logs.
• Drive project execution using Agile, hybrid, or traditional project management methodologies depending on project needs.
• Facilitate sprint planning, daily standups, retrospectives, and cross‑team coordination as needed.
• Partner with business partners and stakeholders to define requirements and ensure alignment with business strategy.
• Translate complex business requirements into actionable technology workstreams.
• Ensure all technology changes meet regulatory, risk, and compliance requirements specific to lending.
• Serve as the primary point of contact for project updates, timelines, and escalations.
• Present project status to senior leaders and business stakeholders.
• Navigate competing priorities and guide teams toward effective decision-making.
• Proactively identify risks, dependencies, and constraints impacting delivery.
• Implement mitigation strategies and facilitate resolution across multiple teams.
• Ensure adherence to governance, audit, and regulatory standards.

Software Engineering Manager – Contact Center

Senior Business Analyst – Debit Card

Director of Enterprise Pipeline Engineering – Automation

Quality Assurance Lead – Data Testing, Python

Business Banking Territory Sales Executive

Business Systems Analyst Consultant – Financial Systems, SQL, Defect Tracking, Testing Scripts

Senior Business Architect – Sales Force Solutions Engineer

Operations Manager – Trust Operations

Relationship Manager I – Business Banking

Relationship Manager I – Business Banking

Relationship Manager I – Business Banking

Senior Counsel – AML

Lead Software Engineer, Python, Pyspark, Restful API

Senior Infrastructure Engineer – ATM Engineering

Project Manager II – Lending