Senior Business Analyst – Debit Card

PNC

Business Analyst Senior supporting Debit Card operations at PNC. Leading projects and collaborating with cross-functional teams to enhance card services.

Posted 6/4/2026full-timePittsburgh • Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $64,000 - $111,800 per yearWebsite

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Hard Skills

Agile methodologiesBusiness Analystproject managementepicsuser storiesvalidation plansrisk managementtransaction processingcard embossingchange implementation

Soft Skills

organizational skillscommunication skillsstakeholder managementteam-oriented mindsetproactive approachsolution-focusedability to manage multiple prioritiespresentation skillscollaborationresearch and analysis

Tools & Technologies

FiservArcherGiesecke+DevrientVisaCIN table updatesCard Hold and Reject ReportsDisaster RecoveryBusiness Continuityshared inbox managementtransaction research

Industry Keywords

project implementationoperational activitiescontrols executionaudits supportcard program changesbusiness landscapeactionable plansemergency card orderscross-functional collaborationchange management

About the role

Key responsibilities & impact

Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment.
Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions.
Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support.
Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams.
Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation.
Serve as PIN Key Custodian and lead Archer issue resolution efforts.
Execute Application Owner and backup responsibilities as assigned.
Manage card inventory, including oversight of daily Card Hold and Reject Reports.
Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively.
Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card production o Fiserv: card embossing, processor changes, transaction processing, and troubleshooting o Visa: project implementation, security access, and transaction processing support
Partner with internal stakeholders, including University Banking, to support card program changes and enhancements.
Execute controls, support audits, and contribute to strengthening overall risk management practices.
Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research.
Maintain and apply working knowledge of Fiserv PCF settings.
Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed.

Requirements

What you’ll need

Experience in a Business Analyst role preferred.
Strong organizational and project management skills with the ability to manage multiple priorities effectively.
Excellent communication and stakeholder management skills, with the ability to present prioritization trade-offs and impacts to leadership.
Demonstrated ability to understand the broader business landscape and translate strategy into actionable plans.
Positive, team-oriented mindset with a proactive and solution-focused approach.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives