Software Engineering Manager – Contact Center

PNC

Software Engineering Manager leading development teams in contact center technology at PNC. Overseeing engineering operations and driving successful delivery of API-driven services.

Posted 6/4/2026full-timePittsburgh • Alabama, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $194,350 per yearWebsite

Tech Stack

Tools & technologies

JavaKubernetesOpenShiftOracleSpringSpring BootSpringBoot

About the role

Key responsibilities & impact

Lead, coach, and develop a team of engineers delivering contact center technology solutions, with an emphasis on API driven services.
Maintain an active technical leadership role, providing guidance on architecture, code quality, and operational decisions.
Drive consistent and predictable delivery outcomes across multiple initiatives, balancing new development with operational stability.
Growing engineering resources, helping expand technical depth, ownership, and leadership capability.
Partner closely with product owners, architects, platform teams, and operational partners to ensure alignment and successful execution.
Identify gaps in skills, processes, tooling, or ownership and develop systematic and sustainable solutions to fill those gaps.
Promote strong engineering standards across the full development lifecycle, from design and coding through deployment, support, and optimization.
Encourage a culture of accountability, transparency, and continuous improvement within the team.

Requirements

What you’ll need

5+ years of industry-relevant experience
At least 3 years of prior management experience
Strong experience with API development, preferably using Java and Spring Boot
Hands on understanding of full stack development concepts, even if primary expertise is backend focused
Experience across the full DevOps lifecycle, including CI/CD pipelines, automated testing, and deployment strategies
Working knowledge of Red Hat OpenShift and/or Kubernetes in enterprise environments
Proficiency with source code control systems (Git based workflows)
Practical experience applying Agile methodologies to manage work, priorities, and delivery commitments
Familiarity with relational database systems, preferably Oracle Database, including schema design and performance considerations

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

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Hard Skills & Tools

API developmentJavaSpring Bootfull stack developmentDevOps lifecycleCI/CD pipelinesautomated testingdeployment strategiesRed Hat OpenShiftKubernetes

Soft Skills

leadershipcoachingteam developmentguidanceaccountabilitytransparencycontinuous improvementcollaborationproblem-solvingcommunication